Well worth contacting to get your account checked!
Mobile phone firm EE has been fined £2.7 million by Ofcom for overcharging tens of thousands of customers.
The communications regulator found that the company broke a ‘fundamental billing rule’ on two separate occasions, resulting in nearly 40,000 customers being overcharged around £250,000.
An investigation by Ofcom accused EE of ‘carelessness or negligence’, adding that while it did not set out to make money from its billing mistake, the company had decided not to reimburse the majority of affected customers until Ofcom intervened.
While the majority of customers have now been refunded, EE was unable to identify at least 6,905 customers, who have been left around £60,000 out of pocket.
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