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Mobile Phone Purchase Phones4U

yorkie Avatar
6y, 11m agoPosted 6 years, 11 months ago
Just got a quick question for anyone who is in the know about mobile phones and how they are sold.

I purchased a new phone for my elderly uncle as a christmas present. He wouldn't be able to use anything fancy so basically went for the cheapest I could find.

I bought a Nokia 1661 as per link below.

http://www.phones4u.co.uk/shop/shop_payg_details.asp?ItemKey=272401&MPItemKey=271149&intcid=Homepage_PAYG3

Including compulsory £10 top up came to £17.95 delivered (Less £10 Quidco hopefully, and before anyone thinks I'm a cheapskate I will be buying a nice bottle of single malt for him as well).

I received the item next day by Special Delivery, however I was surprised to find that accompanying the delivery note was a letter saying the phone had been activated (at a max cost to myself of £0.30) which would be deducted out of my £10 credit.

Is this standard practice? It's not the end of the world but one of the reasons I bought this was because it was on T-mobile and expected him to be able to pop his old sim in and apply the £10 against that number.

There was nothing obvious on the website stating this would happen, however it did say in the small print of the T&C's that the phones are subsidised by the networks and that they expected you to be fair essentially. Do all mobile suppliers adopt this practice?

Any help or info appreciated.

Cheers
Other Links From Phones4U:
yorkie Avatar
6y, 11m agoPosted 6 years, 11 months ago
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1 Like #1
same thing happened when we got our lad one from them:santa:
1 Like #2
I have experienced this from them also. it REALLY bugs me, cuz the phone that i was given had fingerprints all over it from the person who activated the sim whilst trying to open the back cover or something.
It is common for phones4u and dialaphone (who are basically p4u as far as i know), but other places like carphonewarehouse havent done it when i have purchased from them.
#3
missismop
same thing happened when we got our lad one from them:santa:


kman123
I have experienced this from them also. it REALLY bugs me, cuz the phone that i was given had fingerprints all over it from the person who activated the sim whilst trying to open the back cover or something.
It is common for phones4u and dialaphone (who are basically p4u as far as i know), but other places like carphonewarehouse havent done it when i have purchased from them.



Thanks guys, I've not looked at the phone so don't know if it has been man handled, it has a security sticker on the box that hasn't been broken but don't know if phones4u put this on or manufacturer?

I was just really surprised a company could do this without staing this clearly at time of purchase rather than hiding it in the small print, you live and learn I guess.:roll:
banned 1 Like #4
As far as im aware most the companies that have compulsary top ups, have the top up tied with the sim card and the handset they provide, they dont just give a voucher that you can use with any sim card...

However, you can just ring up the network and tell them you have purchased the handset with a new sim card, give them your old number and they should be able to transfer the number across to the new sim... Sim technology changes too so its usually a good idea to use the new sim :)

Its a bigger pain if the phone isnt pre-activated because then you would have to register the sim card urself first then after a few days the company applies the top up for you, I think Prepaymania or dialaphone does this cant remember, however you dont always get ur top up, things go wrong and it can take ages...

These handsets are simply worth more than what companies are selling them for, the only reason you get them cheap is because the network pays commission, once the handset is used on their network with the sim card they provide, due to box breaking (not using the sim with the phone...) more and more companies have a forced top up, e.g Argos. For example we can buy a phone and pay £50 for a phone, we make £35 back when the sim with that phone is activated (topped up and used...) so we can sell that phone for £30 even though originally it cost us £50... If someone buys that phone and doesnt top it up and use it with the sim card the network provided then we dont get that £35 and the phone has cost us £50 thus we actually loose £20... This is why the companies have to make sure the top up is applied to that sim and its used (some companies will make sure of that by calling one of their own phone numbers or getting you to call them) I think Prepaymania used to or still do that.
#5
MobilePhonez
As far as im aware most the companies that have compulsary top ups, have the top up tied with the sim card and the handset they provide, they dont just give a voucher that you can use with any sim card...

However, you can just ring up the network and tell them you have purchased the handset with a new sim card, give them your old number and they should be able to transfer the number across to the new sim... Sim technology changes too so its usually a good idea to use the new sim :)

Its a bigger pain if the phone isnt pre-activated because then you would have to register the sim card urself first then after a few days the company applies the top up for you, I think Prepaymania or dialaphone does this cant remember, however you dont always get ur top up, things go wrong and it can take ages...

These handsets are simply worth more than what companies are selling them for, the only reason you get them cheap is because the network pays commission, once the handset is used on their network with the sim card they provide, due to box breaking (not using the sim with the phone...) more and more companies have a forced top up, e.g Argos. For example we can buy a phone and pay £50 for a phone, we make £35 back when the sim with that phone is activated (topped up and used...) so we can sell that phone for £30 even though originally it cost us £50... If someone buys that phone and doesnt top it up and use it with the sim card the network provided then we dont get that £35 and the phone has cost us £50 thus we actually loose £20... This is why the companies have to make sure the top up is applied to that sim and its used (some companies will make sure of that by calling one of their own phone numbers or getting you to call them) I think Prepaymania used to or still do that.


Thank you for taking the time to give a thorough explanation. Like I say it's not the end of the world, just surprised that was all.

I guess it's the fact that they do it all in a roundabout (almost underhand) way, rather than saying openly that this phone is X amount as long as you use the compulsory top up of x amount with the phone.

Cheers again:thumbsup:
banned#6
I agree they should say somewhere that they will activate the phone for you and or the credit has to be applied to that sim only...
#7
what happened to you about the airtime happens also in store they ring the shop phone number then answer it i said to them do you think i would buy £10 airtime and not use it .

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