I would like some advise please.
I ordered a Samsung Galaxy S2 from mobiles.co.uk on the 25th May. I was told it would be sent by next day delivery. The package never got sent as DHL 'lost' it in their terminal in Manchester. They started a track and trace but couldnt find it. I told mobiles that i wanted it cancelled. They wouldnt send out another until DHL came back to them. I emailled them everyday asking where it was and i wanted it cancelled.
Then on Friday i got an email from mobiles stating that a new one was being sent out that day and i would receive it today. They said they would pay my line rental for the month.They gave me the tracking number yesterday. Low and behold it hasnt been collected yet. The only thing on the DHL site is showing that its awaiting collection from last Friday.
Has this happened to anyone before ? I really want the phone but this is a joke.
Any advice gratefully accepted.