So we ordered a phone with mobiles.co.uk on a cashback plan. It was £30, with £20 cashback in 4 instalments. Despite claiming three cashbacks on time, only one of them has been paid. To date we are owed £120 + another £60 next month. Mobiles.co.uk claim that our second cashback was approved, though the cheque never arrived. They refuse to answer our emails, (about 10 in total) and though we try to call, they simply do not answer the phone either. Carphone Warehouse, their parent company, also wipe their hands of all responsibility.
I would like to take this matter further. I have looked into contacting the telephone industry obudsman and mobiles.co.uk doesn't appear to be a member of either CISAS or OFCOM. Does anyone know if these companies will help you anyway.
Does anyone have any (serious) advice for dealing with companies like this. I would really like not to have to sue to get out money. They shysters have broken the contract they took with us in a number of ways, and reporting them is insufficient. I would also like the money that is rightfully ours paid out.
Any help would be greatly appreciated.