Mobiles.co.uk - ripoff merchants?
So we ordered a phone with mobiles.co.uk on a cashback plan. It was £30, with £20 cashback in 4 instalments. Despite claiming three cashbacks on time, only one of them has been paid. To date we are owed £120 + another £60 next month. Mobiles.co.uk claim that our second cashback was approved, though the cheque never arrived. They refuse to answer our emails, (about 10 in total) and though we try to call, they simply do not answer the phone either. Carphone Warehouse, their parent company, also wipe their hands of all responsibility.
I would like to take this matter further. I have looked into contacting the telephone industry obudsman and mobiles.co.uk doesn't appear to be a member of either CISAS or OFCOM. Does anyone know if these companies will help you anyway.
Does anyone have any (serious) advice for dealing with companies like this. I would really like not to have to sue to get out money. They shysters have broken the contract they took with us in a number of ways, and reporting them is insufficient. I would also like the money that is rightfully ours paid out.
Any help would be greatly appreciated.
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All Comments (18)
Jump to unread Post a CommentTo get your money you need to take the court route. (there ignoring you)
write Notice of intended action letter giving 14 days to resolve.
start money claim after 14 days.
You should get a result after the notice letter or after they receive the court papers.
stay well clear
1- process takes ages as it relies on whether the defendant responses
2- even though if they admit liability they can still hold off from paying
3- by the time you get baliffs onto them theyre likely go bust
4- at the end of the day my losses increased by going via the court route
THEY ARE A RIP OFF[/COLOR]
THEY ARE A RIP OFF[/COLOR]
wrong
the key to cashnack deals is to play EXACTLY by the rules set out
send claims by recorded delivery ON TIME
if you dont, then you can wave bye bye to the cheque
OP sounds as if your rant is a bit OTT - what part did you not follow?
sorry I don't understand. 20x4=80, how are you owed 120+?
sorry I don't understand. 20x4=80, how are you owed 120+?
probably because the FACTS are blurred................
sorry I don't understand. 20x4=80, how are you owed 120+?
Probably more than 1 claim involved since the term we is involved. Suspect 3 claims with the numbers involved
the key to cashnack deals is to play EXACTLY by the rules set out
send claims by recorded delivery ON TIME
if you dont, then you can wave bye bye to the cheque
OP sounds as if your rant is a bit OTT - what part did you not follow?
you're not getting it
the point is that despite following the terms to the letter, cashback is still not paid
its a con
the point is that despite following the terms to the letter, cashback is still not paid
its a con
+1 on that they probably have a pot which they can pay out and everyone after that its tough. If everyone claimed as they should then they would go under end of. If it wasn't a con then they would just send you the money automatically, they could probably easily get confirmayion the bills are been paid etc and probably aleady do so they can budget for the possible cash back payouts to be made.
the point is that despite following the terms to the letter, cashback is still not paid
its a con
YOUR not getting it
They must be witholding it for a reason - did you send the correct bill? at the correct time? by recorded delivery?
If not then no wonder you dont have your cash
If you are unable to follow simple instruction, stay well clear
sorry I don't understand. 20x4=80, how are you owed 120+?
stay well clear
How much!! :?
They are known to be rip-offs
stay well clear
LOL Idiocy runs throughout the whole family tree then. :whistling:
So I can blame the your parents lol :roll:
Anyway, we resolved that by personally emailing the CEO of the company and threatening legal action. By the way his name is SIMON MASON... if anyone else has this problem with this company.
But now they are holding off on our 4th cheque of £60. I should also bill them for the time that they have cost me chasing this up....