Mobiles.co.uk - ripoff merchants? - HotUKDeals
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Mobiles.co.uk - ripoff merchants?

traceyh09 Avatar
6y, 9m agoPosted 6 years, 9 months ago
So we ordered a phone with mobiles.co.uk on a cashback plan. It was £30, with £20 cashback in 4 instalments. Despite claiming three cashbacks on time, only one of them has been paid. To date we are owed £120 + another £60 next month. Mobiles.co.uk claim that our second cashback was approved, though the cheque never arrived. They refuse to answer our emails, (about 10 in total) and though we try to call, they simply do not answer the phone either. Carphone Warehouse, their parent company, also wipe their hands of all responsibility.

I would like to take this matter further. I have looked into contacting the telephone industry obudsman and mobiles.co.uk doesn't appear to be a member of either CISAS or OFCOM. Does anyone know if these companies will help you anyway.

Does anyone have any (serious) advice for dealing with companies like this. I would really like not to have to sue to get out money. They shysters have broken the contract they took with us in a number of ways, and reporting them is insufficient. I would also like the money that is rightfully ours paid out.

Any help would be greatly appreciated.
Other Links From Mobiles.co.uk:
traceyh09 Avatar
6y, 9m agoPosted 6 years, 9 months ago
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(18) Jump to unreadPost a comment
Comments/page:
#1
Trading standards
#2
I hope you sent the claim forms by recorded delivery.
To get your money you need to take the court route. (there ignoring you)
write Notice of intended action letter giving 14 days to resolve.
start money claim after 14 days.

You should get a result after the notice letter or after they receive the court papers.
banned#3
me and my family have lost £6k with cashbacks

stay well clear
banned#4
we took it via court and it was a waste of time
1- process takes ages as it relies on whether the defendant responses
2- even though if they admit liability they can still hold off from paying
3- by the time you get baliffs onto them theyre likely go bust
4- at the end of the day my losses increased by going via the court route
#5
Well, I must be lucky...dialaphone have paid out promptly every time...and I only have to email a copy of the bill to them....easy peasy
#6
[COLOR="Red"]AVOID ALL CASHBACK DEALS.
THEY ARE A RIP OFF[/COLOR]
banned#7
domdomgil
[COLOR="Red"]AVOID ALL CASHBACK DEALS.
THEY ARE A RIP OFF[/COLOR]


wrong

the key to cashnack deals is to play EXACTLY by the rules set out

send claims by recorded delivery ON TIME

if you dont, then you can wave bye bye to the cheque

OP sounds as if your rant is a bit OTT - what part did you not follow?
#8
"£20 cashback in 4 instalments.....we are owed £120 + another £60 next month"

sorry I don't understand. 20x4=80, how are you owed 120+?
banned#9
acer098
"£20 cashback in 4 instalments.....we are owed £120 + another £60 next month"

sorry I don't understand. 20x4=80, how are you owed 120+?


probably because the FACTS are blurred................
#10
acer098
"£20 cashback in 4 instalments.....we are owed £120 + another £60 next month"

sorry I don't understand. 20x4=80, how are you owed 120+?

Probably more than 1 claim involved since the term we is involved. Suspect 3 claims with the numbers involved
banned#11
dimebars
wrong

the key to cashnack deals is to play EXACTLY by the rules set out

send claims by recorded delivery ON TIME

if you dont, then you can wave bye bye to the cheque

OP sounds as if your rant is a bit OTT - what part did you not follow?








you're not getting it

the point is that despite following the terms to the letter, cashback is still not paid

its a con
#12
ROKO
you're not getting it

the point is that despite following the terms to the letter, cashback is still not paid

its a con


+1 on that they probably have a pot which they can pay out and everyone after that its tough. If everyone claimed as they should then they would go under end of. If it wasn't a con then they would just send you the money automatically, they could probably easily get confirmayion the bills are been paid etc and probably aleady do so they can budget for the possible cash back payouts to be made.
banned#13
ROKO
you're not getting it

the point is that despite following the terms to the letter, cashback is still not paid

its a con


YOUR not getting it

They must be witholding it for a reason - did you send the correct bill? at the correct time? by recorded delivery?

If not then no wonder you dont have your cash

If you are unable to follow simple instruction, stay well clear
#14
acer098
"£20 cashback in 4 instalments.....we are owed £120 + another £60 next month"

sorry I don't understand. 20x4=80, how are you owed 120+?
£20 in 4 installments is still £20, not £80. 3 claims of £20 is £60. And, as someone else has said, there must be a second cashback deal here, to take it to £120. ;-)
#15
ROKO
me and my family have lost £6k with cashbacks

stay well clear


How much!! :?
#16
I would always avoid those cashback deals, more hassle than there worth.

They are known to be rip-offs
banned#17
ROKO;7766544
me and my family have lost £6k with cashbacks

stay well clear

LOL Idiocy runs throughout the whole family tree then. :whistling:

So I can blame the your parents lol :roll:
#18
sorry if my post wasn't clear. it's £20 per month cashback, in 4 installments (i.e. £60 per each installment), with two of them not paid out! - hence the £120.

Anyway, we resolved that by personally emailing the CEO of the company and threatening legal action. By the way his name is SIMON MASON... if anyone else has this problem with this company.

But now they are holding off on our 4th cheque of £60. I should also bill them for the time that they have cost me chasing this up....

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