More ebay/paypal help needed... - HotUKDeals
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More ebay/paypal help needed...

Johnmcl7 Avatar
1d, 4m agoPosted 1 decade, 4 months ago
Hey all, urgently need some help from your knowledgeable selves!

I have bought a mobile phone on ebay(probably my first mistake) for 156 pounds delivered, the seller has 55 feedback at 100% positive with a couple of other mobile phones having been sold before. I realise this is a low amount of feedback but the person had the paypal protection up to 500 pounds so I decided to go for it.

However, I've received payment instructions which were not on the main auction which I'm not happy with - if paying by Paypal the person has said they will not ship the item until they have transferred the money to their bank account which is around seven days to protect themselves from fraud. Of course this means I have no protection whatsoever because if I claim against the seller to get my money back then Paypal will do nothing as the money is gone.

The seller does look genuine and I think they are doing this more to protect themselves but I'm really not happy with it. Firstly, does anyone know of any of the ebay/paypal rules which disallow this sort of behaviour?

I'm not sure how to proceed, even if I tell the seller it's unacceptable and they should post it straight out, they could just agree and not send the item out.

So I guess my real options are to refuse the auction as the payment conditions are unacceptable or go ahead and take a chance. I have just under 100 positive feedback (no negatives) so I feel I can be trusted, I'd really like some advice on how people think I should proceed.

Thanks,
John
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Johnmcl7 Avatar
1d, 4m agoPosted 1 decade, 4 months ago
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#1
you can do a paypal chargeback up to 45 days after the payment has been made, this will cover you on all postage costs too. Just because the person withdraws the money to a bank account does not make it impossible to reclaim your money in the event of a con, it creates a paper trail - the persons bank details will be linked to their paypal account so there will be records of where the money has gone and paypal can just (presumably) liase with the bank in charge of the account to have the transaction reversed. As long as the protection policy: eligible icon shows up on the paypal transaction page you will be ok.
[SIZE=2][/SIZE]
[SIZE=2]im not an expert on paypal...wait for more advice ! good luck[/SIZE]
#2
As far as I'm aware once the money leaves Paypal, they can't really do anything to bring it back which is why people have this seven day delay which I've seen before.

John
#3
but paypal KNOW where the money has gone, so there is no excuse for not being able to get it back
#4
Are you SURE it had the £500 Paypal shield?
If so, then you are OK paying him, he will be the loser because for him to qualify for seller protection he MUST post the item within 7 days of receiving payment.
I know that it takes around 10 days to transfer the money from your Paypal account to your Bank account.

If the seller has no money in his account and you need to claim Paypal pay you then get the money from the seller. If he does not load his Paypal account to clear the negative balance debt collectors will be involved.

If you paid with a Credit Card funded payment you also have that to fall back on.
#5
There may be no excuse but that's the way it works - Paypal cannot get the money back once it leaves their system regardless of whether the transaction was fraudulent or not.

I've sent the seller my concerns but I don't think they understand as they've replied saying Paypal is fine, there's just a delay...they don't seem to understand my concerns about possible fraud.

Another issue I've noticed is that it looks like there's been some shill bidding going on, a zero rated bidder(member since February) had the top bid when I started, they then bid 154 pounds and 158 pounds then retracted both as 'entered wrong amount' which pushed my bid up to the 150 pound limit - at this point they stopped trying to bid. I've tried the shill bidding tool but this user hasn't been bidding on anything else so it has nothing to go on.

I need to stop using ebay...

John
#6
dinosteveus
Are you SURE it had the £500 Paypal shield?
If so, then you are OK paying him, he will be the loser because for him to qualify for seller protection he MUST post the item within 7 days of receiving payment.
I know that it takes around 10 days to transfer the money from your Paypal account to your Bank account.

If the seller has no money in his account and you need to claim Paypal pay you then get the money from the seller. If he does not load his Paypal account to clear the negative balance debt collectors will be involved.

If you paid with a Credit Card funded payment you also have that to fall back on.


Thank you very much for this information - the auction definitely had the protection shield and in the correct place under the buy safely section near the top. Is there a link with the information I could pass onto the seller with this information?

John
#7
http://www.paypal.com/cgi-bin/webscr?cmd=_help-ext&eloc=1824&loc=1816&unique_id=2127&source_page=_home&flow=

And this:-

http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/policy_spp-outside

Shipping and Shipping Documentation Qualification Conditions


[LIST]
[*]The seller ships the item(s) to the buyer within 7 days of receiving payment.[/LIST]

Soz, but I must go out now. I'll be back leter on tonight.
#8
That's great, no need to apologise as you've been very helpful.

John

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