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More help needed from pc techies plzzzzzz

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Hi. Posted last night about the failure to get a new intel e8500 processor working on my son's pc. Conclusion from all you helpful people was that the motherboard did not support it. That was fine.… Read More
Appledore Avatar
8y, 9m agoPosted 8 years, 9 months ago
Hi. Posted last night about the failure to get a new intel e8500 processor working on my son's pc. Conclusion from all you helpful people was that the motherboard did not support it. That was fine. We trundled off to our local PC World today and bought a new one - a Gigabyte S-Series GA G31M S2L. Also got some more RAM. Asked about whether it was absolutely essential to format hard drive as don't have Vista OS disk - it was pre-installed. Was told that I'd have to buy new retail copy or pay to get new licence. Any how, installed new components without formatting hard drive. All is working well except can't get internet connection. MAC address just reads 00-00-00-00-00-00 and connection just shows 'local only'. Have checked BIOS to ensure all is well and it seems to think so. Have been tearing my hair out since about 4pm so feeling pretty fed up right now. Any help or suggestions would be warmly welcomed. Thanks again, Liz
Appledore Avatar
8y, 9m agoPosted 8 years, 9 months ago
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#1
Wrong drivers.
If you just put the hardrive back in as it was it is set up for the old board.
You need to unistall motherboard drivers and install the new one.
You may have to do it for other devices too.
#2
I hear what your're saying but where will I find the old motherboard drivers to remove them?
#3
I would have to agree.
If you have to uninstall all the devices showing in device manager you may need the os disk for a re-install.
I would suggest getting vista disk (maybe post for one as cheap as poss on HUKD wanted)
would also be useful for future use
#4
Just install the network driver from the disk that came with the new board. Should work ok.
#5
Have tried that but still no go it seems. Is there anywhere in device manager that would show the motherboard?
#6
if you want to use the old os on hd with a new mobo then just go to sytem devices in device manager and remove anything which has an exclamation next to it. (personally i would remove them all one at a time and reboot between each removal).
But i do think getting a vista disk is the best option, should something fail then you have always got an os you can install.
#7
I've just checked and there are no exclaimation marks next to anything. sob sob. There is just so much online game stuff that my son doesn't want to have to download again hence reason for not reformatting, etc.
#8
just trying to download a lan driver for vista from the gigabyte website. I'm hoping that it may be the answer if it wasn't on the cd that came with the board
#9
Appledore
I hear what your're saying but where will I find the old motherboard drivers to remove them?


sounds like hardware is all set up ok.
Try removing all network adapters in device manager.
then reboot and install the drivers again
also delete all your network connections
#10
Make sure though that after you delete the old drivers that you install the new ones in safe mode to stop windows trying to install its own drivers..

The easiest thing to do if you aren't getting anywhere is pick up a cheap network card from pcworld, they are only a fiver.. and the native vista drivers will work fine with one
#11
Thanks for your help this evening Bargain Surfer. I'll let you know how I go on with the downloads and with your suggestion
#12
best of luck.
be kind leave feedback.
thanks
#13
Appledore
I've just checked and there are no exclaimation marks next to anything. sob sob. There is just so much online game stuff that my son doesn't want to have to download again hence reason for not reformatting, etc.


Well a properly set up PC should have a parition for the operating system and a partition for everything else so you can easily wipe the OS without losing anything in situations like this but sadly most big PC companies don't do that. It's definitely worth doing if you do end up having to take everything off and reinstall.

I would check the add/remove programs to see whether there's any uninstaller for the previous motherboard drivers there.
banned#14
Is this with a wired or wireless connection?
What version of Vista?
Drivers for the motherboard are here: http://www.gigabyte.com.tw/Support/Motherboard/Driver_Model.aspx?ProductID=2693
Download, install the driver, and reboot before you do anything else. Leave the old drivers there for the moment.

It is possible that Vista has detected a hardware change and disabled some features, may be able to get it working without the expense of buying a new disc.
#15
Well here I am, Sunday morning, and still nothing. Installed drivers as per the Gigabyte website and the network adaptor showing as having installed these - no exclaimation marks nothing. My network page detects my son's lan connection but MAC address is a series of 12 zero's - why? This is driving me up the wall - literally! I just want to try and understand. Had to be the internet connection to go - just lucky I have my laptop to research stuff!
#17
Why do you need the mac address?, is there mac level filtering on your router?.
Or is it you are referring to IP address.
It is probably you router doing some dodgy caching.
try turning router and any connected PC's off,
turn router back on and wait for two mins then turn only PC on, give it a few mins to re-establish a connection see if that works.
#18
Have sorted! Removed network adaptor from device mgr and restarted pc and forced it to find it again. Showed error in device mgr but showed it as R8168/8111 and previously it was R8169C. I managed to connect my mobile phone and use this as a modem to allow Vista to search online for new drivers and hey presto we got connected. I am very grateful to everyone's contribution - it kept me going. I will try and find the time to leave feedback but could do with some advice as to how I do it. Thanks again, Liz

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