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Mother in law having holiday grief...can anyone give advice?

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Hi all I have just been off the phone to my mother in law who is currently waiting at Gatwick to go to the Maldives for a week. They delayed her flight that was supposed to leave around 6pm until 1… Read More
Foxy102 Avatar
8y, 5m agoPosted 8 years, 5 months ago
Hi all

I have just been off the phone to my mother in law who is currently waiting at Gatwick to go to the Maldives for a week. They delayed her flight that was supposed to leave around 6pm until 10pm. Then at 10pm they cancelled the flight until the same time tomorrow. They have put the affected passengers up in a hotel, but I just wondered if anyone knew her rights and what her travel insurance would cover. Her insurance is through First Choice, but their website doesn't seem to have much info on the isurance policies they sell.

I am gutted for her, she has a grown up disabled child and has never had a foriegn holiday. She has saved up for two years for this, and due to the fact she was only going for one week, this delay has really affected the holiday.

I appreciate any advice on this.

Thanks all

Foxy
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Foxy102 Avatar
8y, 5m agoPosted 8 years, 5 months ago
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1 Like #1
I'm no expert but same think happened to me on my honeymoon a few years back. Book through 1st choice with Virgin. If the flight is cancelled they pay out so much or they will refund the cost of hol but my option was to find another way to the accomodation and they agreed to pay the transfer fees etc.. and the hire car i needed as I had to fly to a different state in USA. All outlay though so maybe not an option for her as they dont pay out for ages. It was still cheaper for them to do this than pay for the whole holiday.
#2
unseenangelwings;3882652
I'm no expert but same think happened to me on my honeymoon a few years back. Book through 1st choice with Virgin. If the flight is cancelled they pay out so much or they will refund the cost of hol but my option was to find another way to the accomodation and they agreed to pay the transfer fees etc.. and the hire car i needed as I had to fly to a different state in USA. All outlay though so maybe not an option for her as they dont pay out for ages. It was still cheaper for them to do this than pay for the whole holiday.


There is only one airport on the Maldives and (I think), 1st choice are the only flight operators that fly there, so she is pretty stuffed in that respect.

EDIT: More than one flight operator goes to the Maldives (doesn't help her much though)
[mod] 1 Like #4
Poor woman, and son.

I don't have an answer as I'm no legal expert. She should have all the legalities on her insurance documents. My advice is - forget about it for now, as it's beyond anyones control. Enjoy the stay in the hotel tonight and damn well enjoy the holiday. And when she gets home, then worry about insurance and angry letters.

But I totally sympathise. It's happened to me in Greece, but without the hotel freebie - they gave us a sandwich!! We couldn't claim as the delay was under 24 hours.
#6
Thanks for your advice guys. Compenstion is payable unless it is classed as 'extrodinary circumstances'. The flight was cancelled due to one of the engines failing. Is this extrodinary?...this is what the AUC say...

2. Compensation
(The airline is not obliged to pay compensation if it can prove that the cancellation was caused by "extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken". Such extraordinary circumstances might occur "in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier".)
Length of flight

Delay to destination

Compensation due

Up to 1500km Up to 2 hours €125 Up to 1500km More than 2 hours €250 1500km to 3500km Up to 3 Hours €200 1500km to 3500km More than 3 hours €400 More than 3500km Up to 4 hours €300 More than 3500km More than 4 hours €600
#7
Basically anything other than over booking or cancellation due to crew rotation will be considered extraordinary. I have pushed an airline for compensation when the delay was due to mechanical problems and the airline supplied the service history of the engine in order to prove that it had been properly serviced etc and that the failure was extraordinary. It is unlikely that the airline will do more than they have already done i.e. supply accommodation and meals.

In regards to travel insurance it will most likely provide a benefit of approx £20 per 8 or 12 hours of delay and it may allow the insured to cancel the policy after a delay of more than 24 hours and claim the full cost of the holiday.
#8
In my experience the only time an airline usually does not offer compensation is when it is an "act of God".
#9
The other thing to look at was how was the journey paid for as many credit cards will also offer insurance against delays.
#10
Foxy102
Thanks for your advice guys. Compenstion is payable unless it is classed as 'extrodinary circumstances'. The flight was cancelled due to one of the engines failing. Is this extrodinary?...this is what the AUC say...


Sounds like an airline maintenance issue to me rather than an act of god. Think you should fall into compensation category.
banned#11
Foxy102
Thanks for your advice guys. Compenstion is payable unless it is classed as 'extrodinary circumstances'. The flight was cancelled due to one of the engines failing. Is this extrodinary?...this is what the AUC say...

wtf does 'extrodinary' mean? Get a dictionary
banned#13
A few weeks ago there was an item on the news that said the government were going to stop airlines weaseling out of compensation for maintenance reasons. Probably not come in yet? Seems a very easy excuse for them to use if it helps them out!

Feel gutted for them. Hopefully they get away ok tomorrow and cane them when they get back. :thumbsup:
#14
A quick question. Will they classify the flight as being cancelled, or can they get out of it by saying that it is delayed? Is there a time limit for it to be classed as a cancellation?
#15
In the past, it would appear that airlines have been able to worm their way out of paying compensation for poor maintenance of their aeroplanes...until now!

See the links below for more information.

http://www.breakingtravelnews.com/article/2008122313532593

http://www.which.co.uk/news/2008/12/new-eu-ruling-on-airline-compensation-165416.jsp

Whilst the facts of this particular judgement are not exactly the same, it does nevertheless create a persuasive argument for claiming compensation in your Mother-in-law's case.

I hope your mother-in-law and her son managed to get away in the end, and that they have a nice time in the Maldives.

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