Moving home and need some advice regarding BT lines. Please help! - HotUKDeals
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Moving home and need some advice regarding BT lines. Please help!

boxblu Avatar
6y, 7m agoPosted 6 years, 7 months ago
Hi all,

Renting in London I am getting used to moving around but it is costing me a fortune and I thought I would seek some advice.

Basically we have moved into our 3rd flat in just over 15 months and it's getting tedious and costly moving our broadband service around with us. In our first flat I forked out £124 to BT to install a new line so we could get set up with broadband. When we moved the new place had working lines so it was pretty straight forward and with our contract up we switched to O2.

Our landlord then decided to sell up so we have just moved again. The new flat seems to have working phonelines but BT say they are with another provider so are asking for another £124 to get an engineer out to install BT Lines. Obviously still in contract with O2 they require a BT line so it's looking like we will need to cough up again. Am I right?

Should the landlord pay for this do you think?

Any help would be great!

D
boxblu Avatar
6y, 7m agoPosted 6 years, 7 months ago
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#1
Might be worth checking the small print regarding home moves during contract with O2. It may (and I say may) be that they can release you from your contract with them as no BT line is available at your new property (which BT are saying).

Only reason I say this is because if you was with virgin for example for everything and you move to a non-cabled area that is hardly your fault. Unsure if same applies to BT landlines. It's not your fault that there is no BT line there.
#2
Brb;8371727
Might be worth checking the small print regarding home moves during contract with O2. It may (and I say may) be that they can release you from your contract with them as no BT line is available at your new property (which BT are saying).

Only reason I say this is because if you was with virgin for example for everything and you move to a non-cabled area that is hardly your fault. Unsure if same applies to BT landlines. It's not your fault that there is no BT line there.

Id very much doubt it as BT will be available in the area it just hasnt been installed in that flat, unlike virgin where it either is in a geographical location or its not.

It isnt BT's fault either that there is no line installed and that the current supplier is using LLU by the looks of it to supply their own line rather than WLR. Hence why o2 are telling you that you need a BT line installed at the £124 cost.
#3
No-one's at fault really. Just that O2 require BT line, the line at the property isnt registered with BT and will cost £124 to re-activate on BT's line. I dont think O2 will cancel your contract free of charge as it isnt their fault you've moved to a home without a BT line and dont want to pay the installation fee. So...either pay the £124 and carry on with O2 as well as the minimum 12 months line rental cost to BT, or cancel O2 and pay the term. fee to them.

No idea why you'd think the landlord should pay either. He's not responsible for telecoms bills etc. unless it states so in your tenancy agreement, which i highly doubt it will.
#4
If you opt for a 18 month line rental contract they used to give you a 50% discount on the £124 but you had to ask.

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