Moving to new property. Advice for Phone+Broadband package. - HotUKDeals
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Moving to new property. Advice for Phone+Broadband package.

afo Avatar
6y, 11m agoPosted 6 years, 11 months ago
The flat I should be moving to soon didn't seem to have any phone sockets..so I'm guessing there hasn't been a line installed there. I'm currently on BT with AOL internet. Phoned up BT they told us it costs around £122 to set up a new line with the same number, which I'm personally against.

So what advice do you guys have, what kinda package should I go for that has both phone and broadband. I'm also looking to have low ping rates for Xbox Live gaming and possibly unlimited net usage. I've looked at Virgin Media and have seen a lot of 1 star reviews...so I'm staying away from them. Also looked at plusnet which seems OK but it had usage limits.
afo Avatar
6y, 11m agoPosted 6 years, 11 months ago
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#1
If you have cable there, then definitely go with virgin, their network is so far ahead of what a phone line can do. yes they're a nightmare to have to deal with the customer service, but once you get it working ok, then it's pretty much smooth sailing. but if it's virgin ADSL then don't bother. If you don't have cable you're pretty much gonna have to pay someone to install a phone line. O2 are pretty much the best for ADSL if you're on one of their unbundled exchanges.

For either company be sure to sign up via quidco, cos they pay loads.
#2
I would recommend virgin if you can get it, although customer service is hit and miss, you might get Raj in Mumbai, or you might get someone who can understand you.
#3
If you have cable in your area I would recommend Virgin, I'm with them -

However I believe you can still get a BT line installed for free (I think the offer was extended again untill the end of December)
You will have to phone up & quote the deal to them :http://www.serviceview.bt.com/list/public/current/Notice09_boo/2-FrameworkImpl337855.htm

This applies to new lines, reconnections or even having second lines fitted and isn't dependant on already having a master socket.
The only catch is, you have to sign to an 18 month contract, rather than the usual 12, and you'll need to make at least ten calls per month but these can be inclusive calls if you get a BT package & line rental from only £11.25pr month.

This isn't available online : to get it you need to ring 0800 800 150, lines are open Monday to Friday 8am to 9pm, Saturday 8am to 8pm, Sunday 9am to 6pm. When you call, ask for the 'New line free connection offer'.
#4
I'm surprised to have had two people recommend Virgin to me. Hope you guys aren't working for them! Guess I gotta see if there's cable there and if not, it's gotta be installed. I need this pretty quick.

Edit: Three people
#5
O2 are good

But watch out for this deal, I think its back next month http://www.hotukdeals.com/item/282797/bt-retail-new-residential-lines-ins
#6
afo
I'm surprised to have had two people recommend Virgin to me. Hope you guys aren't working for them! Guess I gotta see if there's cable there and if not, it's gotta be installed. I need this pretty quick.

Edit: Three people



Personally I think Virgin are ok & I've found their customer services to be excellent - I also get a great mobile deal for all the family due to having Virgin at home :)
#7
That BT deal is very convenient. First thing to do would be to quote them the deal and ask them if it is extended, or if it'll come back. If not then i'll be looking towards virgin.
#8
One-off connection charge

* Connecting a new BT line costs (incl. VAT). This charge only applies in some cases – most of our new customers find they don't need to pay this charge.
* We'll let you know whether you need to pay this after you've entered your address and/or phone number in the order journey. You'll see the charge on your order summary before you reach the order checkout.
* If your home has had a telephone service from BT in the recent past, and the wiring and socket is undamaged and the line still has a dial tone, it's likely you won't need to pay this charge. But where there's no suitable BT line available in your property, no dial tone on the line, or if you have been disconnected for non-payment in the past, the standard connection charge will apply.
* Please note that some properties, for example new property developments, may have a white BT socket installed that hasn't been connected (ie no dial tone). In this case the standard connection charge will still apply.
* The connection charge covers engineering work in your exchange or your property in order to connect the line and is subject to survey.
* If the charge does apply it will be added to your first BT bill.
* Connection charge does not apply to Calls and broadband packages nor Calls, broadband and TV packages.




Take a calls and broadband package with BT and they waiver the charge

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25497
#9
That's looking really good. I hope their internet service is reliable...at least for online gaming.
suspended#10
afo
That's looking really good. I hope their internet service is reliable...at least for online gaming.


Sign up for a BT line, quote connection charge special offer.

Free connection with 18 month line contract
#11
Starr
Sign up for a BT line, quote connection charge special offer.

Free connection with 18 month line contract



just spoke to them last week and got this deal
#12
Fre BT Line installation deal is still on i got mine just over a week ago, only down side is you are tied into an 18 month contract. I got a BT line and broadband package for £16.20 (Broadband is free for the first 3 months, £15.65 after that, the calls package i got fis the Unlimited Anytime).
BT home hub is pretty smart as well.
#13
Thanks everyone

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