Music Magpie not shipping the items and then blaming me - HotUKDeals
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Music Magpie not shipping the items and then blaming me

£0.00 @ Music Magpie
Ordered recently Donkey Kong Tropical Freeze, Donkey Kong Returns and Sonic Unleashed so since of those were all on "Processing your order" I decided to send Music Magpie an email and this is what the… Read More
Spasho Avatar
banned5m, 3w agoPosted 5 months, 3 weeks ago
Ordered recently Donkey Kong Tropical Freeze, Donkey Kong Returns and Sonic Unleashed so since of those were all on "Processing your order" I decided to send Music Magpie an email and this is what they sent in return:

With regards to your query, after assessing all orders placed with us through all our sites we sell on we can see you have a lot of lost in post items,which appears there is clearly an issue with you receiving our orders.

We have therefore taken the action to not accept any further orders from yourself as it would seem almost everything you have purchased has not arrived with you, which is costing us as a business.

We would kindly ask that no further orders are placed as these will also be cancelled.


They're basically saying I'm getting the items and then reporting them as 'lost' which is a lie. I have been waiting ages for those games to arrive and they never did as they were never dispatched.
Other Links From Music Magpie:
Spasho Avatar
banned5m, 3w agoPosted 5 months, 3 weeks ago
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1 Like #1
If you have had multiple packages go missing, then I don't blame them. Your either dishonest, or one of the 'unlucky ones'.
banned#2
stitchnelson
If you have had multiple packages go missing, then I don't blame them. Your either dishonest, or one of the 'unlucky ones'.
Unlucky ones? None of the three orders were marked as 'Dispatched'. I wouldn't be complaining if I'd have received them.
#3
In a business sense they did the right thing to decline your order if there is a problem, in the customers point of view they are in the wrong for not notifying you that your order is not going to be dispatched, This is why they should use signed postage so they have some proof of it being delivered. I have this issue around where I live also sometimes posties like to nab an extra bonus if its not signed for.

I would also come to the same conclusion that Music Magpie did and decline orders if they are going missing alot. They need to add a signed for option to help their cause.
banned#4
thamiz
Is it the first time you ordered from them?
No, I have been buying from them for years and now all of the sudden they do this. They were great in the past but I'm not sure what's going on now.

Every company always sends an email notifying the customer that the order's been shipped. Music Magpie never did for any of the three.
1 Like #5
Blame yourself Spasho. You only went and jinxed it!

http://www.hotukdeals.com/misc/avoid-using-musicmagpie-for-trading-2534165?p=29034326

Edited By: RossD89 on Dec 02, 2016 15:42
banned#6
Derpsauce
In a business sense they did the right thing to decline your order if there is a problem, in the customers point of view they are in the wrong for not notifying you that your order is not going to be dispatched, This is why they should use signed postage so they have some proof of it being delivered. I have this issue around where I live also sometimes posties like to nab an extra bonus if its not signed for.

I would also come to the same conclusion that Music Magpie did and decline orders if they are going missing alot. They need to add a signed for option to help their cause.
If it were dispatched as it should, then they should mark it as 'Dispatched' and they didn't.
banned#7
RossD89
Didn't have problems with them back then.
#8
Have you ordered from them before and packages have gone missing?
banned#9
Derpsauce
Have you ordered from them before and packages have gone missing?
Before? They all arrived but they also were marked as dispatched.
#10
Why you lyyyiiinnnnn'
banned#11
stitchnelson
Why you lyyyiiinnnnn'
Are you just trolling now?
#12
Have they taken any payment from you for the above orders?
#13
Hmm odd makes no sense if that's the case maybe a mistake on their end I would re email them and see if they where mistaken
#14
No I have genuinely never had an issue with them, just sayin.
banned#15
thamiz
Have they taken any payment from you for the above orders?
Yes they have.

Derpsauce
Hmm odd makes no sense if that's the case maybe a mistake on their end I would re email them and see if they where mistaken
I tried that but they keep telling me I have to talk to Royal Mail. Talk to Royal Mail? They weren't dispatched.


stitchnelson
No I have genuinely never had an issue with them, just sayin.
Good for you. I was like you before until they screwed me out of getting what I ordered.


Edited By: Spasho on Dec 02, 2016 15:51
1 Like #16
It sounds like they are referring to orders prior to the 3 in question. They are saying that you have previously issued a dispute as not received in the past. If this is the case that is their reasoning to stopping your future orders.
#17
If you paid with paypal then you could raise a dispute. However it seems that Music Magpie have flagged your account so it doesn't sound like they want to do any further business with you. After you get your money back, shop elsewhere it seems.
banned#18
JohnnyRoller
It sounds like they are referring to orders prior to the 3 in question. They are saying that you have previously issued a dispute as not received in the past. If this is the case that is their reasoning to stopping your future orders.
That wasn't the case.

thamiz
If you paid with paypal then you could raise a dispute. However it seems that Music Magpie have flagged your account so it doesn't sound like they want to do any further business with you. After you get your money back, shop elsewhere it seems.
I didn't pay with Paypal because I trusted them.
#19
Then how did you pay?
banned#20
thamiz
Then how did you pay?
Debit card through their website.

I'm pretty upset about it 'cause I thought those games would be in my collection. Sigh.
#21
Make a new account then. Only your name connected to that account will be flagged up.

Either that or your postman keeps taking your stuff, your 'unlucky' or keeping the stuff for a refund?
banned#22
Kammykay
Make a new account then. Only your name connected to that account will be flagged up.
Either that or your postman keeps taking your stuff, your 'unlucky' or keeping the stuff for a refund?
The postman delivers our parcels late but doesn't keep them if that's what's meant by 'unlucky'.

Magpie refunded one out of the three and instead of refunding me, I'd wish they'd just ship the games. I don't want a refund, I want the games.
1 Like #23
Spasho
Kammykay
Make a new account then. Only your name connected to that account will be flagged up.
Either that or your postman keeps taking your stuff, your 'unlucky' or keeping the stuff for a refund?
The postman delivers our parcels late but doesn't keep them if that's what's meant by 'unlucky'.
Magpie refunded one out of the three and instead of refunding me, I'd wish they'd just ship the games. I don't want a refund, I want the games.

When sainsburys entertainment was still trading I preordered GTA 5. The release date came and went. I had to wait a month before a refund to allow time for it to come and so they could check with royal mails lost and found team.
Lone behold it never came and I lost the preorder dlc. So I can emphasise
#24
Your best bet is to call your bank and file a dispute. I'm afraid there is nothing more you can do but take your business elsewhere.
banned 1 Like #25
thamiz
Your best bet is to call your bank and file a dispute. I'm afraid there is nothing more you can do but take your business elsewhere.
Sigh. Yeah.
#26
I order from Music Magpie all the time. I reckon a 1/4 of my orders don't arrive or get cancelled. I find it is worth it for the cheap price I get the items. A few months ago I ordered a copy of Castlvania: Order of Eclesia for £13 (a £30 game). It took 2 weeks to arrive... but when it got to me it was new and sealed! Ace Attorney games for £10 each were also very cool. So the occasional cancellation is worth it for sure.
#27
Sorry OP not sure if I believe you.

Sounds to me you're trying to pull a fast one. Why else would they say "almost everything you order" when other than these 3 orders you claim youve received everything.

I reckon you've filed a claim every time they don't update to dispatched and they've finally had enough.


Edited By: dtovey89 on Dec 02, 2016 23:42
1 Like #28
"all orders placed with us through all our sites we sell on"

sounds like your address has been flagged at more than one website..
banned#29
dtovey89
Sorry OP not sure if I believe you.
Sounds to me you're trying to pull a fast one. Why else would they say "almost everything you order" when other than these 3 orders you claim youve received everything.
I reckon you've filed a claim every time they don't update to dispatched and they've finally had enough.
No, I've been waiting for them to dispatch and they never did so I asked them as to why they haven't.

I've been buying from Amazon, Base, TGC and other websites and never had this issue. Not sure why they're doing this -- they told me that I need to speak to Royal Mail but that makes no sense. Sent Music Magpie another email with screenshot evidence that they haven't actually dispatched any of the three orders.

If they at least had dispatched it would be one thing, but they didn't.
1 Like #30
Spasho
dtovey89
Sorry OP not sure if I believe you.
Sounds to me you're trying to pull a fast one. Why else would they say "almost everything you order" when other than these 3 orders you claim youve received everything.
I reckon you've filed a claim every time they don't update to dispatched and they've finally had enough.
No, I've been waiting for them to dispatch and they never did so I asked them as to why they haven't.
I've been buying from Amazon, Base, TGC and other websites and never had this issue. Not sure why they're doing this -- they told me that I need to speak to Royal Mail but that makes no sense. Sent Music Magpie another email with screenshot evidence that they haven't actually dispatched any of the three orders.
If they at least had dispatched it would be one thing, but they didn't.

They're not talking about this specific order.

Stop pretending parcels haven't arrived when they have. Its theft.
4 Likes #31
The fact you never seem to reply to the point made by others in this thread makes me you untrustworthy. Not once have to answered the direct question, have you made claims before for lost parcels. Rather spouting the same line about these three never actually being dispatched, answer the bloody question you're asked.
2 Likes #32
"after assessing all orders placed with us through all our sites we sell on"

You been pulling the same trick on their other sites and got caught out.

These three orders were never dispatched because they have stopped your account.

You must have had a lot of "lost parcels" previously.

Well done MusicMagpie.
#33
what other sites do they have out of interest? or just via ebay/amazon etc?
4 Likes #34
It looks like almost everyone in this thread can see you're not telling the whole story.

It's a classic HUKD misc complaints thread. Someone moans yet doesn't tell the whole truth and the Sherlock Holme's that is misc sees right through it.

Music Magpie would not blakclist you over 3 items that have not been dispatched. It sounds like you have filed claims over numerous sites they operate on and they've had enough.
1 Like #35
dtovey89
It looks like almost everyone in this thread can see you're not telling the whole story.
It's a classic HUKD misc complaints thread. Someone moans yet doesn't tell the whole truth and the Sherlock Holme's that is misc sees right through it.
Music Magpie would not blakclist you over 3 items that have not been dispatched. It sounds like you have filed claims over numerous sites they operate on and they've had enough.
Spasho
The postman delivers our parcels late but doesn't keep them if that's what's meant by 'unlucky'.
Magpie refunded one out of the three and instead of refunding me, I'd wish they'd just ship the games. I don't want a refund, I want the games.
Kammykay
...So I can emphasise

So can I :)

Spasho: Although I agree with dt' (above) [well, apart from "Holme's" & "blakclist" (_;)], why are you having to chase the Royal Mail? The seller should be doing this.

Also, please do not use Debit Cards to purchase items online. Credit Cards offer better protection, especially in cases like this (depending on the value of the items).
banned#36
Krooner
Spasho
dtovey89
Sorry OP not sure if I believe you.
Sounds to me you're trying to pull a fast one. Why else would they say "almost everything you order" when other than these 3 orders you claim youve received everything.
I reckon you've filed a claim every time they don't update to dispatched and they've finally had enough.
No, I've been waiting for them to dispatch and they never did so I asked them as to why they haven't.
I've been buying from Amazon, Base, TGC and other websites and never had this issue. Not sure why they're doing this -- they told me that I need to speak to Royal Mail but that makes no sense. Sent Music Magpie another email with screenshot evidence that they haven't actually dispatched any of the three orders.
If they at least had dispatched it would be one thing, but they didn't.
They're not talking about this specific order.
Stop pretending parcels haven't arrived when they have. Its theft.
The past orders have arrived. These recent ones haven't as they weren't dispatched. I'm tired of repeating myself.


brilly
what other sites do they have out of interest? or just via ebay/amazon etc?
I also use Cash Generator though I pay them through Paypal and CeX also via Paypal. No problems with either of these two either.


dtovey89
It looks like almost everyone in this thread can see you're not telling the whole story.
It's a classic HUKD misc complaints thread. Someone moans yet doesn't tell the whole truth and the Sherlock Holme's that is misc sees right through it.
Music Magpie would not blakclist you over 3 items that have not been dispatched. It sounds like you have filed claims over numerous sites they operate on and they've had enough.

I've been trying to know why they're doing this and all they tell me is because of Royal Mail. That doesn't tell me anything.


fanpages
dtovey89
It looks like almost everyone in this thread can see you're not telling the whole story.
It's a classic HUKD misc complaints thread. Someone moans yet doesn't tell the whole truth and the Sherlock Holme's that is misc sees right through it.
Music Magpie would not blakclist you over 3 items that have not been dispatched. It sounds like you have filed claims over numerous sites they operate on and they've had enough.
Spasho
The postman delivers our parcels late but doesn't keep them if that's what's meant by 'unlucky'.
Magpie refunded one out of the three and instead of refunding me, I'd wish they'd just ship the games. I don't want a refund, I want the games.
Kammykay
...So I can emphasise
So can I :)Spasho: Although I agree with dt' (above) [well, apart from "Holme's" & "blakclist" (_;)], why are you having to chase the Royal Mail? The seller should be doing this.
Also, please do not use Debit Cards to purchase items online. Credit Cards offer better protection, especially in cases like this (depending on the value of the items).
Yea, lesson learned, better to pay via Paypal always.

Anyway, if people here don't believe me that's fine, I'd be sceptic too if I had a good experience with them and then someone was criticising them. Just hope it doesn't happen to anyone else.
1 Like #37
Spasho
Krooner
Spasho
dtovey89
Sorry OP not sure if I believe you.
Sounds to me you're trying to pull a fast one. Why else would they say "almost everything you order" when other than these 3 orders you claim youve received everything.
I reckon you've filed a claim every time they don't update to dispatched and they've finally had enough.
No, I've been waiting for them to dispatch and they never did so I asked them as to why they haven't.
I've been buying from Amazon, Base, TGC and other websites and never had this issue. Not sure why they're doing this -- they told me that I need to speak to Royal Mail but that makes no sense. Sent Music Magpie another email with screenshot evidence that they haven't actually dispatched any of the three orders.
If they at least had dispatched it would be one thing, but they didn't.
They're not talking about this specific order.
Stop pretending parcels haven't arrived when they have. Its theft.
The past orders have arrived. These recent ones haven't as they weren't dispatched. I'm tired of repeating myself

So is everyone else. They aren't talking about these items going missing. They didn't dispatch these items because previous items sent to your shipping address have gone missing.

I.E. you have bought items before and they've not arrived, so you've claimed you money back. Although, the suspicion of MM and most of the people on the thread is that they have arrived and you've claimed your money back anyway. Royal Mail's success rate is like 98.5% on second class post. (second class actually has a higher delivery rate than first!) Simply; parcels don't go missing that often. Once you've reported a certain amount have never arrived Occam's razor comes into play. I hope you enjoyed your free games.

Edited By: Krooner on Dec 03, 2016 14:18
1 Like #38
tbh i can see spasho telling the truth here - that email was pretty poor
#39
I got burnt from these clowns last years not used them since despite being tempted, my advice to anyone is just avoid.

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