Need some advice on what steps i should take
I used my card on rileys website to book a table for the night as it was half price £7.20. Noticed a couple weeks later my statement said the following...
10 Jul 10
CARD PAYMENT TO RILEYS,14.60 GBP ON 08-07-2010 14.60
10 Jul 10 CARD PAYMENT TO WWW.RILEYS.CO.UK,7.20 GBP ON 08-07-2010
Now emails are going back and forth to rileys customer service who take about 2 months to reply to each email! they INSIST i made a payment online then i went to rileys physically then made a transaction in the store again for £14.60 (the usual rate for 3 hours of pool)
I went paid £7.20 online on there site for the table at 8pm for 3 hours. so 8pm to 11pm there open for 1 more hour on that day. There saying i made another payment instore for £14.60 for another 3 hours.
Called my bank they have told me rileys DEFINATLY charged my card for the full amount then the discounted amount.
What shall i do? rileys will not take responsibility. I goto rileys twice a week and spend £25.20 every week! havnt gone since as they just wont help with this.