My GP surgery only lets you book appts on the same day... - HotUKDeals
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My GP surgery only lets you book appts on the same day...

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...so you have to ring them at 8.30 sharp and hope they have appointments. I rang them a number of times, and of course theyre going to be busy, so I walked to the surgery only to be told that there w… Read More
hdizzle Avatar
7y, 10m agoPosted 7 years, 10 months ago
...so you have to ring them at 8.30 sharp and hope they have appointments. I rang them a number of times, and of course theyre going to be busy, so I walked to the surgery only to be told that there were no appointments left. that was at 8.45. Although this system may suit the adminstration staff at the GP, they clearly are an inconvenience to the patients. Should something be done to stop this ridicilous appointment booking system?
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hdizzle Avatar
7y, 10m agoPosted 7 years, 10 months ago
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#1
Mine is the same and then they say booked up for the week. You have to stress you need to see a doc then magically they call you back with an appointment.Useless
[mod]#2
My docs have same day emergency appts but you can still book one upto 4 weeks advance as well. That's the norm here.

If all else fails we toddle off to the big old walk in centre.
#3
mine does the same but they are only supposed to be for emergencies and its usually only a locom on then. appointments can be made within the same week, however there are never any left and you have to call early on say a mon to get the following mon. its a joke really!
#4
it's just so frustrating getting to them as early as possible, only to be told that there are no appointments. Then you ask if you can have one for tomorrow, because its important they refuse because they only do 'same-day bookings'. That really is a bad service, and something needs to be done about it.
#5
Sounds like you belong to my surgery - it's exactly the same !! You can only get an appointment for that day, you can't book anything in advance at all, and you literally have to hang on the phone hitting redial from 8.30 onwards (and this is whilst trying to get the kids ready for school too) and pray you get through before you have to leave at 8.45, and if you do get through, you need your fingers and toes crossed that they have any appointments left. Ridiculous system
#6
mine too.
#7
They do this so the figures look good.

If they only book appointments for people on the same day they can say they are seeing people within 4 hours (or whatever).

If they book people up for the following days they miss their "target" of seeing people in 4 hours or the same day.

So all this is for THEIR benefit not ours.
#8
guilbert53
They do this so the figures look good.

If they only book appointments for people on the same day they can say they are seeing people within 4 hours (or whatever).

If they book people up for the following days they miss their "target" of seeing people in 4 hours or the same day.

So all this is for THEIR benefit not ours.


that really is so shambolic
#9
My GP is the same - phone line opens at 8.30, stays continuously engaged for 20 minutes, then all the appointments are gone!

I saw on Question Time, someone told Tony Blair this and he was shocked - he didnt even know.

They only do this as they are supposed to see patients within 24 hours or sometihng - thats how they get round it :x
#10
i think they do this as there are a shortage of gp's and too many patients to be seen

i hardly think its for any other reason than prioritising work loads

certainly not for making figures up to make them look good......
#11
casparwhite
i think they do this as there are a shortage of gp's and too many patients to be seen

i hardly think its for any other reason than prioritising work loads

certainly not for making figures up to make them look good......


I used to think it was to save missed appointments from people booking in advance and then getting better or something - but after seeing the Question Time programme, I am sorry to say that it certainly does seem to be purely to meet targets
#12
I am a born cynic so I'm sure the GPs have numbers to make up and targets to meet also.

It also differs though from clinic to clinic.

I find the emergency GP is pretty much the fastest for us.
#13
It has happened at the last 3 surgerys I have been up, ring up 8.29 and you get a surgery closed message, ring back seconds later and the line is busy, ring back every few seconds for about 10 minutes and fine one appointment left in the day and you are rushed out with the docs just telling you with minimal effort theres nothing wrong, take paracetemol/ibruprofen etc.
#14
Mrs.Z


I saw on Question Time, someone told Tony Blair this and he was shocked - he didnt even know.

They only do this as they are supposed to see patients within 24 hours or sometihng - thats how they get round it :x


He made the blinking rule on the targets - of course he knew about it :roll: Perhaps he is a good diplomat :thumbsup::p He had you fooled :thumbsup:

Oh and I booked a 930 appointment - was waiting 75 minutes - how the hell can they be 75 minutes behind at that time in the morning???
#15
Mrs.Z
My GP is the same - phone line opens at 8.30, stays continuously engaged for 20 minutes, then all the appointments are gone!

I saw on Question Time, someone told Tony Blair this and he was shocked - he didnt even know.

They only do this as they are supposed to see patients within 24 hours or sometihng - thats how they get round it :x


I remember this, Mrs Z; he was genuinely shocked. I assumed that the situation would be sorted out after that, but clearly not.

It is perfectly possible for surgeries/medical centres to both have advance booking and same day, phoning at 8.30 - We're clearly lucky because our GPs manage this fine. I suspect that part of the problem is that GP's have too many patients on their lists.

Yes, something should be done.
At the least you should get on to the practice manager and state your dis-satisfaction. If you feel like really having a go - get up a petition, see your MP ( and only vote for one who promises to get something done) have a rally, not so easy if you're not very well and need to see a doctor though:friends:!! Mind you if everyone did something it's possible things might change.

edit - I see what you say there johnboy but I thought he was for real.
#16
chesso
I remember this, Mrs Z; he was genuinely shocked. I assumed that the situation would be sorted out after that, but clearly not.

It is perfectly possible for surgeries/medical centres to both have advance booking and same day, phoning at 8.30 - We're clearly lucky because our GPs manage this fine. I suspect that part of the problem is that GP's have too many patients on their lists.

Yes, something should be done.
At the least you should get on to the practice manager and state your dis-satisfaction. If you feel like really having a go - get up a petition, see your MP ( and only vote for one who promises to get something done) have a rally, not so easy if you're not very well and need to see a doctor though:friends:!! Mind you if everyone did something it's possible things might change.

edit - I see what you say there johnboy but I thought he was for real.


With the first past the post system that we unfortunately have and living in my area (a tory safe seat), the MP really isn't going to care if a few individuals don't vote for him.
#17
Johnboy_1975
He made the blinking rule on the targets - of course he knew about it :roll: Perhaps he is a good diplomat :thumbsup::p He had you fooled :thumbsup:

Oh and I booked a 930 appointment - was waiting 75 minutes - how the hell can they be 75 minutes behind at that time in the morning???


Yes he knew about the targets, but do you think the GP surgeries would openly tell them how they get round it?
It makes sense to me that that is why they do it, anyway - wasn't making a huge deal about it
#18
never been to the doctors in my life except for jags when i was a baby, been to hospital tho, broken nose and fingers lol
#19
hdizzle
With the first past the post system that we unfortunately have and living in my area (a tory safe seat), the MP really isn't going to care if a few individuals don't vote for him.

The way of things.
Practice manager it is then,
unless ........Newspaper campaign? ;-)
#20
chesso
The way of things.
Practice manager it is then,
unless ........Newspaper campaign? ;-)


good point chesso :thumbsup: maybe some negative publicity will put them right...who knows
#21
micoo
never been to the doctors in my life except for jags when i was a baby, been to hospital tho, broken nose and fingers lol

You must be healthy:thumbsup:

Think how you'd feel if you needed to see a doctor though and you couldn't - all your life no strain on the NHS (apart from breaking yourself ) and then the one time you need to see your GP - no joy!!
#22
chesso
You must be healthy:thumbsup:

Think how you'd feel if you needed to see a doctor though and you couldn't - all your life no strain on the NHS (apart from breaking yourself ) and then the one time you need to see your GP - no joy!!


ye id be pee'd off :lol:
#23
hdizzle
good point chesso :thumbsup: maybe some negative publicity will put them right...who knows

Nothing ventured.:thumbsup:
#24
chesso
Nothing ventured.:thumbsup:


indeed :oops:
#25
I was more than annoyed last week. Went to collect a letter on the Friday to transfer me to somewhere else for an appointment 10am Monday - to be told they had lost it (yet it was there waiting for me on Wednesday afternoon)and would get the locum to do another. Rung an hour later, she wouldn't do it and I had to make an appointment for monday....


Oh... hang on.... I can't actually do that until Monday at 8:00

Could I get through at 8:00? Nope - and by the time I got through, the only appointments left were afternoons - too late.

Ended up a delay at my appointment for an hour.. they couldn't see me without the doctors letter.

Shambles.

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