My hotmail account was hacked - HotUKDeals
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My hotmail account was hacked

odriscoll Avatar
9y, 5m agoPosted 9 years, 5 months ago
I was stupid yesterday and entered my email and password on a website to get free Microsoft points  well anyway after that the scum bag logged into my hotmail and changed my password and now I cant get on msn, my emails or xbox.com, what should I do?? Any numbers for Microsoft in UK I could phone?? Please help
odriscoll Avatar
9y, 5m agoPosted 9 years, 5 months ago
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#1
If I may suggest, you'll be far easier signing up for a new account and informing everyone on your old address list that you've got a new address and to ignore anything sent from the old one as it's been hacked.

My sister had her Yahoo! one hacked a couple of years ago and Yahoo! didn't want to know, I imagine MS will be the same. There are literally hundreds of millions of these free accounts, they don't particularly make MS a lot of money so they're not too bothered about them (rightly or wrongly).
#2
odriscoll
I was stupid yesterday and entered my email and password on a website to get free Microsoft points  well anyway after that the scum bag logged into my hotmail and changed my password and now I cant get on msn, my emails or xbox.com, what should I do?? Any numbers for Microsoft in UK I could phone?? Please help


I had mine hacked a couple of years ago, I emailed them from another address with my details and they sorted it out within a day or so.
Can't remember where I sent the email though, but give this form a shot.
Hope it helps!
#3
Yes but my gamertag and my xbox live has all my points and subscription on it which has 11 months left which is worth £40 and i dont wnna lose it
#4
odriscoll
Yes but my gamertag and my xbox live has all my points and subscription on it which has 11 months left which is worth £40 and i dont wnna lose it


Have you tried gaining access to the account using the security questions (On the "I've forgotten my password"?

There is a chance they haven't changed the security questions yet.
#5
odriscoll
Yes but my gamertag and my xbox live has all my points and subscription on it which has 11 months left which is worth £40 and i dont wnna lose it


If you do have to change email address, try contacting those companies and explaining the problem (You can prove you are who you say you are by giving them the payment details again)
#6
odriscoll
Yes but my gamertag and my xbox live has all my points and subscription on it which has 11 months left which is worth £40 and i dont wnna lose it


Scrub my last post, XBox Live Support : 0800 587 1102
#7
Scrub my post as well, I didn't read your first one correctly - good luck!
#8
Ok thanks, i forget what my security answer was because i did it 3 years ago and i dont know the answer :S stupid me :|
#9
The worrying part is have you deleted your emails? many old emails contain very sensitive information that someone stealing your email account can use. For instance if you could have passwords to other sites in your old emails, paypal or ebay passwords.

I'd contact hotmail immediately,

Have you allowed anyone else to find out your Hotmail Password? Have you entered your User Name and Password in sites outside of Hotmail? If so, you could be at risk from hackers.

If you believe your account has been compromised in any way, yet you can still open it, change your password immediately. If you cannot access your account, send email from another account to [email protected]">[email protected]. In the Subject box, type the line 'PW Verification Info Enclosed' with the following information so that we can verify you as the account holder and reset your password:

Name
Member sign-in name
State, country, and zip code
Phone number
Year of birth
Approximate date you opened the account and the last date you successfully signed in
Your Internet service provider


http://www.msn.co.uk/specials/hotmail123/hotmail123_faq/default.asp#hacked
#10
Nice one Dave! - I hope odriscoll gets it sorted!
#11
Just like to say thanks for this post, I've just had a clearout of my email account, About 5 had the usernames/passwords where i'd signed up to sites, I needed a kick up the arse to get it done as I can't afford the chance that someone might hack into my account.

The emails are now on my USB drive, So if i need them I can still read them. :thumbsup:
#12
Crap! they have now recovered my gamertag on there console, waiting on hold with microsoft to speak to them!
#13
yikes - good luck!
#14
Damn, they have changed my gamertag by buying points off my card, now i dont know the gamertag and xbox live say they cant help and the hotmail email i sent came back with this...

Thank you for reporting spam to the MSN Hotmail Support Team. This is an auto-generated response to inform you that we have received your submission. Please note that you will not receive a reply if you respond directly to this message.

Unfortunately, in order to process your request, Hotmail Support needs a valid MSN/Hotmail hosted account.

We can help you best when you forward the spam/abusive mail as an attachment to us. The attachment should have full headers / message routing information displayed. This means that the complete “From” address of the offending message should be displayed. If you need help to do this, please visit the following website:

http://safety.msn.com/articles/junkmail.armx

If you have deleted or no longer have the message, you can still resubmit your report by sending the name of the violating MSN/Hotmail hosted account and a description of your concerns. If your submission does not involve a third party, please include your own account name in the body of your message along with the description of your concerns so we can process your report.


For further instructions on how to submit spam and abusive emails to Hotmail, please visit:

http://postmaster.msn.com/cgi-bin/dasp/postmaster.asp?ContextNav=Guidelines

For more information about MSN Hotmail’s efforts and technologies used to fight spam and abusive e-mails please visit:

http://postmaster.msn.com/cgi-bin/dasp/postmaster.asp?ContextNav=FightJunkEmail
#15
Thats really bad :-(
#16
Did you follow the instructions and put 'PW Verification Info Enclosed' in the header? You probably have the automated response but will get a proper response if you followed the instructions.

Sorry to hear what this person is doing, they are obviously well practised at this.

Once you get the proper response you will have your account back, I am sure of this.
#17
i didnt put the ' before and after the header....
#18
Yikes that's scary, makes me thinks of all the emails I have stored in my hotmail...eep.

Good luck getting it sorted.
#19
You don't need the ' before or after

They will respond.
#20
Ok thanks, i hope they do or ill lose £30 in xbox live subscription, my card details that are on my account aswell :( *******s :(
[helper]#21
The password you used for Hotmail is that the same password you use elsewhere for instance Paypal? Ebay? If thats the case I'd change those before he/she does.....
#22
No they arent :)
#23
Is there anyway i can find out this guys details and report him to the police? would they do anything?
#24
odriscoll
Is there anyway i can find out this guys details and report him to the police? would they do anything?


What was the site?

You could do a whois, But that would probably only show a name and probably not a real one at that.
#25
http://www .freewebs.com/xblpoints

makes me look more like a fool doesnt it :(
#26
Yes, It does! (I'd advise you remove the active link though, Just leave : freewebs.com/xblpoints/, Just incase someone else does try it!!)

Its even a proper domain and he can't even spell Microsoft!!!

We all make mistakes though, But it needs reporting to freewebs.
#27
I have reported to freewebs
#28
Ouch, sorry to hear about this - it's unfortunate that some people feel the need to scam others :-(
#29
His web site has been frozen
#30
Yes i see, still no email from hotmail :(
#31
Sorry to hear it is taking them so long, hopefully you will get some sort of response today.
#32
Still no email
:(
#33
Sorry to hear bout what has happened. Hope you get it sorted soon. :thumbsup:
#34
finally got a reply and have responded with 15 questions he asked me about my account.
#35
So it ought be fixed, assuming you got em right!! ;)
#36
Well i know i didnt put the correct birthdate as i always say im over 18 :S
#37
Well at least if it is what is on hotmail that is what matter, I really wish you good luck in being sucessfull to get your accoun back from this mean person.

If it helps I may have one of those 48 hour codes if you really need it. :)
#38
That would be great thanks until hopefully i get my old account back :)
#39
I hope they sort it out now, it's a harsh lesson for you and one that I'm sorry you had to learn. It really could have been a lot worse. With a little luck this will end up being a minor inconvenience and not a major problem.
#40
*bump... any news?

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