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My Talk Talk internet speed is sooo slow, would it be worth switching?

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Hi, just wondering.... Been with Talk talk for 2 years and although the internet is running fine, its really slow (less than 512kbps) according to PC pitstop. Customer services is hopeless too with … Read More
makershaker Avatar
8y, 9m agoPosted 8 years, 9 months ago
Hi, just wondering....
Been with Talk talk for 2 years and although the internet is running fine, its really slow (less than 512kbps) according to PC pitstop. Customer services is hopeless too with them but all calls plus internet = £22 a month aint bad. Noticed though if i were to take the BT all calls plan at £15 per month plus O2 broadband at £7.50 it would work out roughly the same.

If i were to switch to a BT line and take O2 broadband, would i just get the same internet speed anyway? Is it just basically down to the line runnning into my house so no matter what company i get my internet from its still gonna be pretty slow? I'm around 3 miles from the exchange.

When i put my postcode into the BT broadband checker it says i should get just over 4 meg internet speed.
makershaker Avatar
8y, 9m agoPosted 8 years, 9 months ago
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#1
Have you checked for spyware or viruses?
#2
one word ; watchdog
#3
bargain surfer
Have you checked for spyware or viruses?


Yes, my computers only a week old! i use both Norton and Ad aware reguarly
#4
keep pestering the customer support and try and speak to 2nd line support as they can fiddle with your settings and are actually based in the UK! I had to moan loads about a year ago as i was getting less than dialup sometimes but once they fiddled with something i ended up getting good reliable speeds and you can't complain about the price :D

Might be worth posting on the talktalk members forum as the support teams read that are are actually really helpful!

http://www.talktalkmembers.com/
#5
maybe a good time to cancel then but be warned sometimes the issue could be with the bt exchange, i recently tried to get BB internet with o2 but when i spoke to bt they advised the max speed at my location would be 1mb but o2 offering 8mb would have been pointless if you don't do S#17 loads of downloads i would recommend 3 mobile broadband which is currently half price. thats what i went for and get connection speeds of 3.6mbps (soon upgrading to 7.6) i d/loaded a 33mb file in 2.2 mins and since joining have always had approx 2gb d/loads left from a 5gb allowance. plus u can use the usb modem in any pc or put the sim in a 3g mobile ans get mobile internet anywhere!
#6
is that with one of those dongle things though?
#7
makershaker
is that with one of those dongle things though?


yes no wire no messin effin awesome as far as i'm concerned esp when a relative got an o2 monbile bb deal @ £20 / m and ended up with less speed than a dial up.
#8
i had same prob was on about 302kbs or something ridiculous...cos was too far from exchange...so nowt will dsort that....now on virgin...calls arent as cheap but broadband is awesome as its thru fibre optic wires so stays at 2mb (what i pay for!)
#9
bargain surfer
yes no wire no messin effin awesome as far as i'm concerned esp when a relative got an o2 monbile bb deal @ £20 / m and ended up with less speed than a dial up.



Na no good though, need a modem for xbox, ipod touch and laptop
#10
sigma
How old is your router ? I don't know anything about IT equipment btw, but I had a BT Voyager router & was getting 2mb on speed tests, but then upgraded to a BT Hub & I'm now getting 7mb (max for my line is 8mb) & have a computer & up to 3 wireless laptops operating perfectly. I was totally amazed at the difference in speed that a different router/hub could make. Is it possible that it could be your connection equipment ?


Its a talk talk phillips router, got it 2 years ago when i started the contract
#11
makershaker
Na no good though, need a modem for xbox, ipod touch and laptop


can't win em all eh ;-)
I'd go with virgin media if you want 0 issues.
#12
bargain surfer
can't win em all eh ;-)
I'd go with virgin media if you want 0 issues.


lol!!! cant go for that either! Enquired about but because i live in a block of flats guy at virgin said they only way to get it would be to run a cable up the front of my building, all flats are privately owned so wouldnt go down well with the neighbours!
[mod]#13
Okay, had a quick google & someone had a similar problem to you & talktalk solved it by moving them from a fixed 500k profile to a rate adaptive one which improved their speed (I'm quoting here - it could be in Latin) but the problem does sound very similar.

Here's the link if you want to read through it >http://www.the-scream.co.uk/forums/t27592.html

They have the same 2yr Phillips router as well.
#14
Heres the details of my exchange if anyone can suss out anything from that, whether i'd get a faster connection from anyone else?

http://www.samknows.com/broadband/exchange/WSBAI
#15
makershaker
lol!!! cant go for that either! Enquired about but because i live in a block of flats guy at virgin said they only way to get it would be to run a cable up the front of my building, all flats are privately owned so wouldnt go down well with the neighbours!


Try movin LOL
Good luck!
#16
sigma
Okay, had a quick google & someone had a similar problem to you & talktalk solved it by moving them from a fixed 500k profile to a rate adaptive one which improved their speed (I'm quoting here - it could be in Latin) but the problem does sound very similar.

Here's the link if you want to read through it >http://www.the-scream.co.uk/forums/t27592.html

They have the same 2yr Phillips router as well.


Thats incredilble, exactly the same stats as i'm getting!!! Everything he copy and pasted from his router settings is the same on mine!

Where do i go from here then do i phone them? Problem is, usually get through to an indian support centre and they are clueless to what your on about!
#17
bargain surfer
can't win em all eh ;-)
I'd go with virgin media if you want 0 issues.


From personal Experience Virgin Media aern't that great IMO.
#18
timothyw9
From personal Experience Virgin Media aern't that great IMO.


there will always be unhappy customers and the bigger the customer base the more unhappy customers on the whole i doubt a company with 100% satisfied customer exists.
#19
timothyw9
From personal Experience Virgin Media aern't that great IMO.


excellen down my way as there's at least 5 of us in 1 row, no problem - had alot a few years ago but very good now.

http://www.google.co.uk/search?hl=en&q=talktalk+watchdog&btnG=Google+Search&meta=
#20
If you live anywhere near the center of Glasgow then get Sky. I have it and I get the full 16mb on my line.
#21
makershaker
Thats incredilble, exactly the same stats as i'm getting!!! Everything he copy and pasted from his router settings is the same on mine!

Where do i go from here then do i phone them? Problem is, usually get through to an indian support centre and they are clueless to what your on about!


ADSL has changed a few times and the old services were a fixed rate with the slower ones being availible farther from the exchange, the new one is ADSL Max and gives you speed depending on how far away you are from the exchange so if you've been with talktalk a few years (especially if you signed up pre-march 2006 when you exchanged was ADSLMax enabled) that could well be the problem.

If not there's a graph here that shows the theoretical differences between ADSL and ADSL2+ speeds. As you can see you probably won't get great improvements from ADSL2+ but you may get to 2mbps.

Oh, and there's a calculator here that works out what you should be getting based on your line stats which should be more accurate than just your location.
#22
EndlessWaves
ADSL has changed a few times and the old services were a fixed rate with the slower ones being availible farther from the exchange, the new one is ADSL Max and gives you speed depending on how far away you are from the exchange so if you've been with talktalk a few years (especially if you signed up pre-march 2006 when you exchanged was ADSLMax enabled) that could well be the problem.

If not there's a graph here that shows the theoretical differences between ADSL and ADSL2+ speeds. As you can see you probably won't get great improvements from ADSL2+ but you may get to 2mbps.

Oh, and there's a calculator here that works out what you should be getting based on your line stats which should be more accurate than just your location.


I signed up October 2006 though. Posted my problem on the TalkTalk members forum and one of the team got back to me and said-

You were on a fixed500 profile which was changed in the early hours to 9db. Your connection should be much faster now.

I'm at work just now but gonna try as soon as i get home!!! Does that mean i should get pretty fast speeds now? 'up to 8meg' as they say....?!
#23
Okay home now, seems a hell of a lot faster on youtube and stuff so far. Done the pc pitstop test again and the Talktalk speedtest and both had similar results.

Talktalk result, using just the wireless (not ethernet cable) was-

Download 5627 KBits/s (703.375 KBytes/s)
Upload 376 KBits/s (47 KBytes/s)


Noticed the upload speed aint too great, is that normal though?
#24
So what am i on in meg terms then? How many meg am I on?
#25
makershaker
So what am i on in meg terms then? How many meg am I on?


You're on the ADSLMax rate adaptive service, which is usually advertised as 'up to 8mbps'

megabits are kilobits divided by 1024 so you're getting about 5.5 megabits a second or about 680KB/s.

ADSLMax upload for home packages is limited to 448kbps so it's rubbish for everybody and yours is about on par. If you want a better upload then Be* is probably your best option, they offer up to 2.5mbps.

The speed will change a little over the next 10 days as ADSLMax needs that period to stabilise so you may end up a few hundred kbps lower.

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