what a scam! they have sold a deal for Patrick Ludde Salon only to have the salon refuse bookings, themselves sending out apologies with a 'dedicated' hotline which turns out to be a mobile number constantly on voice mail with un-comprehensible gibberish.
when you finally get through on the 0800 number they half offer you an appointment at the end of the year (now april) and they promise to call back to confirm but they never do.
they obviously have oversold a deal they did not have and now try to coerce people into asking for a reimbursement. and it still remains to be seen if we get our money back .
they are clearly well out of their depth and JUST A WASTE OF TIME