MyMemory.co.uk - Bad experiences and potential counterfeit goods. Buyer beware! - HotUKDeals
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MyMemory.co.uk - Bad experiences and potential counterfeit goods. Buyer beware!

craigp Avatar
7y, 5m agoPosted 7 years, 5 months ago
Hey everyone. I'm an avid Hotukdeal'er. Always on the lookout for a bargain, I have used MyMemory a few times to buy the odd bit and piece, as they seem to be quite cheap.

Out of the four purhases I've made from them, two have turned out to be a real nightmare - the kind where you wish you'd spent a few more quid and got it from somewhere reputable.

The first bad experience is inexcusable: I bought a large CompactFlash card from them. I used it once, and it broke corrupting a whole days's worthof top-quality photos that I'll never be able to get back again. I've had a good few memory cards in my time from fair few places, and I've never had one corrupt on me before - and certainly not on the first use!
Secondly, I recently purchased an R4 card for my Nintendo DS. The MyMemory web site links to the place where you have to download the software to make the R4 work. Not only did the software from their website not work on the card bought from their website, after much digging around it looks like they are selling CLONED counterfit cards for about the same place more reputable sites are selling the originals for.
I'm not sure of the legality of trying to pass these cards off as R4 cards, but they certainly are not, and are certainly no where near the build quality of a real R4 (which I've now found elsewhere).

Both times, I've been told nothing more than to send the items back for a refund, or that someone would be 'looking into it' (which they never did).

Quite frankly, they are not worth the bother. Spend a couple of extra quid and go somewhere that is selling products that are at least fit for purpose. I ended up at MemoryBits.co.uk, and they have been superb.

You have been warned!! Buyer beware!
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craigp Avatar
7y, 5m agoPosted 7 years, 5 months ago
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#1
Secondly, I recently purchased an R4 card for my Nintendo DS. The MyMemory web site links to the place where you have to download the software to make the R4 work. Not only did the software from their website not work on the card bought from their website, after much digging around it looks like they are selling CLONED counterfit cards for about the same place more reputable sites are selling the originals for.
I'm not sure of the legality of trying to pass these cards off as R4 cards, but they certainly are not, and are certainly no where near the build quality of a real R4 (which I've now found elsewhere).


You have little basis for complaint to be honest, memory cards can corrupt, and mymemory is a decent retailer.

Always pays to do your research, the chances of you buying a genuine R4 are slim wherever you purchase one from.
#2
I've never had an issue with MyMemory - at one time, they were the only place to get genuine MS Pro Duo cards without paying an absolute fortune.
#3
I've bought four high capacity memory cards from them (two 8GB, two 16GB) and not had a single corrupt shot despite regularly filling each card (I shoot jpg+raw on one camera and 720p video on the other which eats through memory space). I've very rarely had any memory cards go bad entirely on me and I tend to find looking after the memory cards (not sharing them between cameras, formatting in camera once they're emptied, ensuring the card reader is working properly etc.) significantly removes the chance of corruption.

When shooting with high capacity pictures it's sensible to back up as often as possible and if the pictures are that important it can be better to shoot using multiple lower capacity cards that way you're reducing the risk. Last time I shot a wedding I used four different CF cards and backed up to a micro PC several times during the day as it only took a few minutes which meant if a card did go bad it would minimise the loss.

John
#4
The don't make official R4 carts anymore so they are all clones.
#5
I'm glad to hear there are people with good experiences. Unfortunately, as I mentioned, my experiences were far from good.

I'm not a professional photographer, and don't have money to spend buying multiple cards and some device to copy the content from one to a backup while out and about.

I very rarely have problems from vendors on the Internet. But to experience these two problems with a single vendor I thought was worth noting in this forum.

MemoryBits do seem to think they're selling genuine cards:

http://www.r4i.co.uk/r4_zone

Whether they're originals or not is another matter. Their web site, service and the quality of their merchandise was notably better than MyMemory.

The bottom line is that the two items I had purchased were of sub-par quality. The memory card failed (taking my pictures with it) and the 'R4' card was poorly built, rattled when moved, had the wrong software provided for it by MyMemory, and caused the my DS to crash when I closed it (probably due to it moving the loose components inside the 'R4').

They are obviously aiming to sell the absolute-scraping-the-bottom of the barrel cheapo products. My comment is: is it really worth saving a quid or two, to risk the hassle and pain?
#6
"The bottom line is that the two items I had purchased were of sub-par quality. The memory card failed (taking my pictures with it) and the 'R4' card was poorly built, rattled when moved, had the wrong software provided for it by MyMemory, and caused the my DS to crash when I closed it (probably due to it moving the loose components inside the 'R4')."

Did you not think of backing up your media at any point? Secondly sending the 'rattled' product back? Seems this is more user error then the fault the products has, as you were aware there was something not quite right but left it till you had a upset?
#7
Johnmcl7
I've bought four high capacity memory cards from them (two 8GB, two 16GB) and not had a single corrupt shot despite regularly filling each card (I shoot jpg+raw on one camera and 720p video on the other which eats through memory space). I've very rarely had any memory cards go bad entirely on me and I tend to find looking after the memory cards (not sharing them between cameras, formatting in camera once they're emptied, ensuring the card reader is working properly etc.) significantly removes the chance of corruption.

When shooting with high capacity pictures it's sensible to back up as often as possible and if the pictures are that important it can be better to shoot using multiple lower capacity cards that way you're reducing the risk. Last time I shot a wedding I used four different CF cards and backed up to a micro PC several times during the day as it only took a few minutes which meant if a card did go bad it would minimise the loss.

John


I appreciate the comments and advice. They are pretty common sense and obvious things to suggest, if you have the time and money to spend preparing this kind of set up. I never shared the card between different cameras, always use a quality card reader, etc... I would never format the card when it's emptied, though. I've never had to do that in the past, and I'm not about to start doing it now. The camera/card should sort that out for me! If you have to format the card every time you use it, surely there's a problem with your card or your camera. If you're doing it 'just to make sure' then you've already lost confidence in your hardware, and it's already bad news.

The kind of photography you do sounds like it pays you to have backups, and as you do it frequently, I imagine it makes sense (and you can afford) to prepare yourself. For the average joe (or Craig) who just wants to shoot some photos without hassle, they're not going to have this kind of backup (and neither should they), so selling sub-par quality cards that corrupt on their first use is inexcusable and needs to be called out.

Don't get me wrong, I appreciate your comments. I just don't think they apply to the vast majority of people.
#8
craigp
"The bottom line is that the two items I had purchased were of sub-par quality. The memory card failed (taking my pictures with it) and the 'R4' card was poorly built, rattled when moved, had the wrong software provided for it by MyMemory, and caused the my DS to crash when I closed it (probably due to it moving the loose components inside the 'R4')."


Adam2050
Did you not think of backing up your media at any point?


I think you're missing the point. I didn't get a chance to back up the media - the card corrupted on its first use. I usually take the photos off the card the same day I shoot them. When I tried in this case, I discovered the corruption.

Adam2050
Secondly sending the 'rattled' product back? Seems this is more user error then the fault the products has, as you were aware there was something not quite right but left it till you had a upset?


I'm sorry, but that makes no sense. How can it be user error if the item was either faulty or (more likely) made on the super-cheap out of sub-par quality components, and kept breaking every time it was used? There was no 'left til it I had an upset', as it never worked in the first place. Of course I have since sent the item back for a refund.

Quite frankly, the responses on this forum are surprising. It sounds like everyone believes these problems are my fault in some way. Sure, I bought the products from this vendor (and in the case of the R4 gave them a second chance), but that doesn't excuse the poor quality of the merchandise. Surely there's a quality bar below which no vendor should go to ship products at the cheapest price possible?

I'm glad there are people who had positive experiences. Chances are not all their products are bad. What I'm saying is, is it worth the hassle?
banned#9
craigp;5626676
I think you're missing the point. I didn't get a chance to back up the media - the card corrupted on its first use. I usually take the photos off the card the same day I shoot them. When I tried in this case, I discovered the corruption.



I'm sorry, but that makes no sense. How can it be user error if the item was either faulty or (more likely) made on the super-cheap out of sub-par quality components, and kept breaking every time it was used? There was no 'left til it I had an upset', as it never worked in the first place. Of course I have since sent the item back for a refund.

Quite frankly, the responses on this forum are surprising. It sounds like everyone believes these problems are my fault in some way. Sure, I bought the products from this vendor (and in the case of the R4 gave them a second chance), but that doesn't excuse the poor quality of the merchandise. Surely there's a quality bar below which no vendor should go to ship products at the cheapest price possible?

I'm glad there are people who had positive experiences. Chances are not all their products are bad. What I'm saying is, is it worth the hassle?

what hassle? You seem to have 1 problem with a memory card which can happen with any card from any retailer.

nothing but praise from me for mymemory. Do you work for MemoryBits.co.uk?
#10
No offence Craig but it was your fault. You didn't test the item before using it for something important. You wouldn't drive a car you just bought 500 miles on a fault, you would test to see if there was a fault present, doesn't matter if the car was new or old or from a repuatable seller or a cheaper one. My missus does photo shoots all the time for money and she always carrys back up media (cheap) Memory cards are cheap lets face it couple of gig for pittance, and she never takes for granted her stable cards as faults can occur, she has started carrying round her laptop with here, this doesn't gurantee a faultless time but gives peace of mind. I'm not saying the fault on the card was your fault i'm saying your lack of testing was. If you get what I mean there?
#11
Your CF could have been corrupted by you (misuse - unlikely, but still an option), the camera or simply a fault at manufacturing level. Either way, blaming the retailer is out of order. Now, should they fail in getting you a refund/exchange (whatever you have requested) then you would have every right to complain. You could have bought this card from MemoryBits and had it fail on you - would you have been so critical then?
#12
Xb0xGuru
Your CF could have been corrupted by you (misuse - unlikely, but still an option), the camera or simply a fault at manufacturing level. Either way, blaming the retailer is out of order. Now, should they fail in getting you a refund/exchange (whatever you have requested) then you would have every right to complain. You could have bought this card from MemoryBits and had it fail on you - would you have been so critical then?


+1 That's what I am getting at but in no way am I that simple and correct with my words.:thumbsup:
#13
Your also making strong accusations that their selling counterfiet goods, can you back this up?
#14
craigp
I appreciate the comments and advice. They are pretty common sense and obvious things to suggest, if you have the time and money to spend preparing this kind of set up. I never shared the card between different cameras, always use a quality card reader, etc... I would never format the card when it's emptied, though. I've never had to do that in the past, and I'm not about to start doing it now. The camera/card should sort that out for me! If you have to format the card every time you use it, surely there's a problem with your card or your camera. If you're doing it 'just to make sure' then you've already lost confidence in your hardware, and it's already bad news.

It's perhaps time to start then - the most common reason I find for people having corrupted memory cards (of any brand) is not formatting the card when it's been emptied rather than deleting the images. It's up to you though, if you prefer running the risk of a corrupted memory card that's your choice but you can't blame the memory card for it. FAT isn't a particularly robust format and it's nothing to do with 'confidence' in my hardware as they all use the same file formatting. Since routinely formatting my memory cards in camera I haven't had a single corruption on any of them despite using cards of the same brand as you. I've seen plenty of corrupted memory cards from all the main brands so I think you're pointing the finger in the wrong direction.

The kind of photography you do sounds like it pays you to have backups, and as you do it frequently, I imagine it makes sense (and you can afford) to prepare yourself. For the average joe (or Craig) who just wants to shoot some photos without hassle, they're not going to have this kind of backup (and neither should they), so selling sub-par quality cards that corrupt on their first use is inexcusable and needs to be called out.

It's nothing to do with subpar hardware and nothing to do with shooting professionally - it simply comes down to whether you want to ensure you have your pictures at the end of the day or not.

Don't get me wrong, I appreciate your comments. I just don't think they apply to the vast majority of people.


They apply to anyone who wants to safeguard their pictures which I think most people would like to.

John
#15
csiman
what hassle? You seem to have 1 problem with a memory card which can happen with any card from any retailer.

nothing but praise from me for mymemory. Do you work for MemoryBits.co.uk?


OK, no. I don't work for MemoryBits. They just happen to be the next retailer I used, and their purchase experience was superior, so I chose them as an example.

I had two problems, didn't I? The memory card and the poor quality, poorly built, R4 card that kept corrupting the DS.
#16
Adam2050
No offence Craig but it was your fault. You didn't test the item before using it for something important. You wouldn't drive a car you just bought 500 miles on a fault, you would test to see if there was a fault present, doesn't matter if the car was new or old or from a repuatable seller or a cheaper one. My missus does photo shoots all the time for money and she always carrys back up media (cheap) Memory cards are cheap lets face it couple of gig for pittance, and she never takes for granted her stable cards as faults can occur, she has started carrying round her laptop with here, this doesn't gurantee a faultless time but gives peace of mind. I'm not saying the fault on the card was your fault i'm saying your lack of testing was. If you get what I mean there?


Thanks for the reply. I see what you mean, but I disagree completely. I expect things I buy to work first time, and last as long as is reasonable. If it was just the card that had corrupted, I would have chalked it down to really bad luck, but a) the card was branded MyMemory (which makes it their fault directly) and, b) the R4 they sold me was really bad quality that didn't actually work.

Either I had two cases of really bad luck (unlikely, as I can count the number of returns of Internet-based purchases I've made in several years on one hand), or MyMemory sell shoddy goods.

As it happens, I did buy a new car and drive it 500 miles on it's first trip. It worked fine all the way down from Scotland to Berkshire. It didn't have a fault, and neither did the card when I used it... it was only AFTER I'd shot a load of pics and it was full.

Testing it probably wouldn't have shown up the issue, in my case. I'm pretty sure I would have fired off a few shots when I got the card and it would have worked.

I understand your point that if I'm serious about photography, I should carry a backup. I agree. If I was, I would carry a backup. I'm not, though, and for the odd occasion where I want my purchase to work as described, it didn't.
#17
Xb0xGuru
Your CF could have been corrupted by you (misuse - unlikely, but still an option), the camera or simply a fault at manufacturing level. Either way, blaming the retailer is out of order. Now, should they fail in getting you a refund/exchange (whatever you have requested) then you would have every right to complain. You could have bought this card from MemoryBits and had it fail on you - would you have been so critical then?


Of course. I've got allegance to MemoryBits. This card was branded MyMemory, so I think I'm perfectly in my rights to blame the retailer. The choices they made in sourcing a supplier for this memory card and for the R4 devices they're selling seem to be bad choices, and have ended up with sub-par products - in my experience.
#18
Chidda
Your also making strong accusations that their selling counterfiet goods, can you back this up?


Yes. The software linked on their website that you're supposed to use with the R4 card didn't work with their R4 card. Neither did the 'official' R4 firmware. The card was also of really bad build quality, and would corrupt the DS every time the lid was shut - this is a classic sign of a cheap knock-off.

Conversely, the R4 I purchased from another vendor was of solid build quality, does work with the official R4 firmware and does not corrupt the DS when the lid is shut.

Need any other corroborating evidence.
#19
BUYER BEWARE

I was charged 3 times for a single order because of the sites poor setup.

Whether they are doing something illegal or just incompetent is irrelevant.

I have ordered once, been charged 3 times and and can't get through to them on the telephone to discuss. They have ceased ALL comms with me and i have sent several emails.

I have received a 90mbs write sd card that has the same speeds tested as my 35mbs card so the goods i did receive are not fit for purpose.

BEWARE ANY COMPANY THAT PUPOSEFULLY MAKES IT DIFFICULT TO SPEAK TO A HUMAN IN THEIR CONTACT CHANNELS.

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