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National Express drives leaves me at 01:05

£0.00 @ National Express
Sorry but I want to have a little rant. I finished work at 00:30 and had booked to jump on the 00:45 National express from Cheltenham Arle Court to go to Gloucester. Now admittedly it isn't far bu… Read More
leojstainton1991 Avatar
7m, 2d agoPosted 7 months, 2 days ago
Sorry but I want to have a little rant.

I finished work at 00:30 and had booked to jump on the 00:45 National express from Cheltenham Arle Court to go to Gloucester.
Now admittedly it isn't far but unfortunately O don't drive (currently doing lessons) and normal buses or trains are long finished.

I arrived at 00:38 and waited for 7 minutes and decided to check the coach tracker to which I discovered the coach was 20 minutes behind. It's 4 degrees, its dark and I'm cold at this point.
Finally it comes to 01:05 and I see the coach at the top of the road, so i step a little towards the road so the driver can definitely see me and then he drives straight by with no eye contact at all.

I had to get a taxi back which cost £22 plus the additional fare cost.

I am absolutely fuming. Imagine if it was an elderly person or a lady on her own.

I got a receipt from the taxi driver and will be complaining and demanding a refund in the morning.

What a joke.

Watch this space for updates...

PS, sorry for the moan! :)
Other Links From National Express:
leojstainton1991 Avatar
7m, 2d agoPosted 7 months, 2 days ago
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(38) Jump to unreadPost a comment
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#1
I should also add to that, that the next form of public transport is Stagecoach bus at 05:35, 4 and half hours later!
3 Likes #2
Did you stick your arm out? I feel like a right **** doing that, but they never stop for me otherwise.
1 Like #3
Yes I did that and even waved but shouldn't actually have to do that as I'm booked on the coach so he knows I am at that bus stop waiting for him.
#4
He was late and didn't care. Complain to them about it.
1 Like #5
:(
Good luck with the refund
banned#6
I recently watched a bus driver make eye contact with an elderly man going as fast as he could to reach a bus that was stopped whilst other people were get on and off it. The driver wasn't prepared to wait the 10 or so seconds it would have taken to let the OAP on board. I took a pic of the reg but the man didn't want to make a fuss. Scum driver
1 Like #7
cchopps
I recently watched a bus driver make eye contact with an elderly man going as fast as he could to reach a bus that was stopped whilst other people were get on and off it. The driver wasn't prepared to wait the 10 or so seconds it would have taken to let the OAP on board. I took a pic of the reg but the man didn't want to make a fuss. Scum driver

That's awful :(
#8
Good luck with the driving lessons.
#9
Next time, make sure you video it! It would really help your claim.

I know the NE do have cameras on the buses so maybe they will do a review and see what happened at your stop (or lack of).
#10
cchopps
I recently watched a bus driver make eye contact with an elderly man going as fast as he could to reach a bus that was stopped whilst other people were get on and off it. The driver wasn't prepared to wait the 10 or so seconds it would have taken to let the OAP on board. I took a pic of the reg but the man didn't want to make a fuss. Scum driver

Not trying to defend the driver but it all adds up; if they get some one doing this at every other stop it knocks them behind then even more people complain.
3 Likes #11
teh arn
cchopps
I recently watched a bus driver make eye contact with an elderly man going as fast as he could to reach a bus that was stopped whilst other people were get on and off it. The driver wasn't prepared to wait the 10 or so seconds it would have taken to let the OAP on board. I took a pic of the reg but the man didn't want to make a fuss. Scum driver

Not trying to defend the driver but it all adds up; if they get some one doing this at every other stop it knocks them behind then even more people complain.



They have to stop if it is pre booked. They have no choice.

There are 3 stops in Cheltenham that they pick up and drop off at. Passengers buy the ticket in advance and they driver knows when he starts his route from London where and when he will have passengers.

No excuse for driving past anyone, no matter how late you are!
17 Likes #12
UPDATE

I have just spoken to National Express.
At first they denied that the driver didn't stop but with me telling them to look in to it instead of being lazy and not accepting liability, she finally saw that the driver hadn't stopped.
After 45 minutes she said she will issue the refund of the coach but not the taxi because it's 'not her problem' that I got a taxi costing £21.60.
Needless to say that made me slightly annoyed so I demanded she put her manager on the phone.
When the manager spoke to me he was instantly apologetic for the driver and the miserable cow on the phone, and then said a refund for both the coach and the taxi will be issued (photo of receipt is required) and will be investigating to why the driver didn't stop in the first place.

I regularly use National Express to go to London and never normally have an issue, but the service this time appalling.

Still, hey ho. All sorted noe :)
#13
DKLS
Good luck with the driving lessons.


Thanks! :D
#14
teh arn
cchopps
I recently watched a bus driver make eye contact with an elderly man going as fast as he could to reach a bus that was stopped whilst other people were get on and off it. The driver wasn't prepared to wait the 10 or so seconds it would have taken to let the OAP on board. I took a pic of the reg but the man didn't want to make a fuss. Scum driver
Not trying to defend the driver but it all adds up; if they get some one doing this at every other stop it knocks them behind then even more people complain.

When have bus drivers given a crap about sticking to the timetable? Oh I know the 1950's (and in those days they probably waited for people running for the bus).
#15
artnada
teh arn
cchopps
I recently watched a bus driver make eye contact with an elderly man going as fast as he could to reach a bus that was stopped whilst other people were get on and off it. The driver wasn't prepared to wait the 10 or so seconds it would have taken to let the OAP on board. I took a pic of the reg but the man didn't want to make a fuss. Scum driver
Not trying to defend the driver but it all adds up; if they get some one doing this at every other stop it knocks them behind then even more people complain.
They have to stop if it is pre booked. They have no choice.
There are 3 stops in Cheltenham that they pick up and drop off at. Passengers buy the ticket in advance and they driver knows when he starts his route from London where and when he will have passengers.
No excuse for driving past anyone, no matter how late you are!

I didn't say anything about pre-booked buses. . . . .
1 Like #16
Fred Smith
teh arn
cchopps
I recently watched a bus driver make eye contact with an elderly man going as fast as he could to reach a bus that was stopped whilst other people were get on and off it. The driver wasn't prepared to wait the 10 or so seconds it would have taken to let the OAP on board. I took a pic of the reg but the man didn't want to make a fuss. Scum driver
Not trying to defend the driver but it all adds up; if they get some one doing this at every other stop it knocks them behind then even more people complain.
When have bus drivers given a crap about sticking to the timetable? Oh I know the 1950's (and in those days they probably waited for people running for the bus).


No idea, I wasn't around in the 50s.

I'd imagine things are most likely performance related now so constantly being late at the stops could work against you.
#17
good outcome
#18
So it happened again today!!!! I actually stood in the middle of the road waving and he flashed his lights, inicated in to the next lane and stuck his hands in the air.
I am fuming!!!!!! :p
3 Likes #19
leojstainton1991
So it happened again today!!!! I actually stood in the middle of the road waving and he flashed his lights, inicated in to the next lane and stuck his hands in the air.
I am fuming!!!!!! :p

Here is something to cheer you up...

Ho ho ho.
3 Likes #20
fanpages
leojstainton1991
So it happened again today!!!! I actually stood in the middle of the road waving and he flashed his lights, inicated in to the next lane and stuck his hands in the air.
I am fuming!!!!!! :p

Here is something to cheer you up...

Ho ho ho.


Brilliant! X);)
#21
Fred Smith
teh arn
cchopps
I recently watched a bus driver make eye contact with an elderly man going as fast as he could to reach a bus that was stopped whilst other people were get on and off it. The driver wasn't prepared to wait the 10 or so seconds it would have taken to let the OAP on board. I took a pic of the reg but the man didn't want to make a fuss. Scum driver
Not trying to defend the driver but it all adds up; if they get some one doing this at every other stop it knocks them behind then even more people complain.
When have bus drivers given a crap about sticking to the timetable? Oh I know the 1950's (and in those days they probably waited for people running for the bus).

Well if your talking London buses they care a lot as they are only paid when driving so if they are late and someone else gets allocated their next bus because they were not back at the garage in time thats them essentially out of shift altogether or having to sit and wait to see if someone else is late so they can take their bus instead.
#22
Error440
Fred Smith
teh arn
cchopps
I recently watched a bus driver make eye contact with an elderly man going as fast as he could to reach a bus that was stopped whilst other people were get on and off it. The driver wasn't prepared to wait the 10 or so seconds it would have taken to let the OAP on board. I took a pic of the reg but the man didn't want to make a fuss. Scum driver
Not trying to defend the driver but it all adds up; if they get some one doing this at every other stop it knocks them behind then even more people complain.
When have bus drivers given a crap about sticking to the timetable? Oh I know the 1950's (and in those days they probably waited for people running for the bus).
Well if your talking London buses they care a lot as they are only paid when driving so if they are late and someone else gets allocated their next bus because they were not back at the garage in time thats them essentially out of shift altogether or having to sit and wait to see if someone else is late so they can take their bus instead.

When i lived in london it used to annoy me when they did this. I am sure it is only because they have to be back at the depot on time as they get bonus for being on time. I also really hate it when they stop for 15 to 20 minutes at the bus stop as they are early.

Bus travel is actually my favourite mode of transport but i dont do it as much now when i am in london as it can take too long in traffic.
3 Likes #23
Day 3 and the coach finally stopped! nearly an hour late, but at least it stopped!
1 Like #24
Fred Smith
Oh I know the 1950's (and in those days they probably waited for people running for the bus).

You reckon?

https://66.media.tumblr.com/tumblr_lwn7sfqKi51r5fs53o1_500.gif
3 Likes #25
leojstainton1991
Day 3 and the coach finally stopped! nearly an hour late, but at least it stopped!

As mentioned above, good luck with your test mate. Make sure you get your head stuck in your books and get it passed. You don't need this crap in the early hours of the morning after you been working all night.
1 Like #26
Thanks! My test is booked on March 07th! :D
#27
mutley1
Error440
Fred Smith
teh arn
cchopps
I recently watched a bus driver make eye contact with an elderly man going as fast as he could to reach a bus that was stopped whilst other people were get on and off it. The driver wasn't prepared to wait the 10 or so seconds it would have taken to let the OAP on board. I took a pic of the reg but the man didn't want to make a fuss. Scum driver
Not trying to defend the driver but it all adds up; if they get some one doing this at every other stop it knocks them behind then even more people complain.
When have bus drivers given a crap about sticking to the timetable? Oh I know the 1950's (and in those days they probably waited for people running for the bus).
Well if your talking London buses they care a lot as they are only paid when driving so if they are late and someone else gets allocated their next bus because they were not back at the garage in time thats them essentially out of shift altogether or having to sit and wait to see if someone else is late so they can take their bus instead.
When i lived in london it used to annoy me when they did this. I am sure it is only because they have to be back at the depot on time as they get bonus for being on time. I also really hate it when they stop for 15 to 20 minutes at the bus stop as they are early.
Bus travel is actually my favourite mode of transport but i dont do it as much now when i am in london as it can take too long in traffic.

Never heard of bonuses, they are meant to stick to schedule when passengers complain about buses not being on time they do so to TFL not the operators so TFL complains to them and being on schedule is part of the contract, now its all Oyster type cards the bus operators are entirely dependent on TFL, they used to get the cash fares and subserdised operation of less profitable routes, remember the bendy buses? TFL paid for them the bus companies normally buy their own but they didn't want them, its probably the same with those ugly new route masters. Half the fleet in London are overheating/fire hazards anyway because they have to cram all the security gear in to generic Scandinavian buses that were not designed to have all the cctv, tracking and oyster guff in them that TFL demands.
1 Like #28
mutley1
Error440
Fred Smith
teh arn
cchopps
I recently watched a bus driver make eye contact with an elderly man going as fast as he could to reach a bus that was stopped whilst other people were get on and off it. The driver wasn't prepared to wait the 10 or so seconds it would have taken to let the OAP on board. I took a pic of the reg but the man didn't want to make a fuss. Scum driver
Not trying to defend the driver but it all adds up; if they get some one doing this at every other stop it knocks them behind then even more people complain.
When have bus drivers given a crap about sticking to the timetable? Oh I know the 1950's (and in those days they probably waited for people running for the bus).
Well if your talking London buses they care a lot as they are only paid when driving so if they are late and someone else gets allocated their next bus because they were not back at the garage in time thats them essentially out of shift altogether or having to sit and wait to see if someone else is late so they can take their bus instead.
When i lived in london it used to annoy me when they did this. I am sure it is only because they have to be back at the depot on time as they get bonus for being on time. I also really hate it when they stop for 15 to 20 minutes at the bus stop as they are early.
Bus travel is actually my favourite mode of transport but i dont do it as much now when i am in london as it can take too long in traffic.
What else would you have them do if they are early at a stop? Leave early?
2 Likes #29
leojstainton1991
Thanks! My test is booked on March 07th! :D

Be sue to let us know how you go on :)
3 Likes #30
deeky
leojstainton1991
Thanks! My test is booked on March 07th! :D
Be sue to let us know how you go on :)

You can't mean sue, shirley? X)
#31
How far are you booking in advance? you may find if you're booking late that the driver doesn't know that you have booked so isn't expected to stop, when you stand in the road they think you are trying to get on without a ticket. Brother has never had an issue being picked up in the early hours in the next town over from Cheltenham
#32
chocci
mutley1
Error440
Fred Smith
teh arn
cchopps
I recently watched a bus driver make eye contact with an elderly man going as fast as he could to reach a bus that was stopped whilst other people were get on and off it. The driver wasn't prepared to wait the 10 or so seconds it would have taken to let the OAP on board. I took a pic of the reg but the man didn't want to make a fuss. Scum driver
Not trying to defend the driver but it all adds up; if they get some one doing this at every other stop it knocks them behind then even more people complain.
When have bus drivers given a crap about sticking to the timetable? Oh I know the 1950's (and in those days they probably waited for people running for the bus).
Well if your talking London buses they care a lot as they are only paid when driving so if they are late and someone else gets allocated their next bus because they were not back at the garage in time thats them essentially out of shift altogether or having to sit and wait to see if someone else is late so they can take their bus instead.
When i lived in london it used to annoy me when they did this. I am sure it is only because they have to be back at the depot on time as they get bonus for being on time. I also really hate it when they stop for 15 to 20 minutes at the bus stop as they are early.
Bus travel is actually my favourite mode of transport but i dont do it as much now when i am in london as it can take too long in traffic.
What else would you have them do if they are early at a stop? Leave early?

To be honest, if there are 3 or more busses per hour, then yes, leave early! If its a limited service, or if it is the last bus of the day, then make sure they're hitting the timetables.
#33
you could easily walk that, what's wrong with the lazy youths of today :p


or get a scooter until you've passed
#34
DarkEnergy2012
you could easily walk that, what's wrong with the lazy youths of today :p


or get a scooter until you've passed


At 01:00 after finishing work? I think not...
#35
It could be 5 minutew before and makes no difference. They have to stop at each stop because passengers can buy a ticket as he/she boards.
1 Like #36
deeky
leojstainton1991
Thanks! My test is booked on March 07th! :D

Be sue to let us know how you go on :)


I will do! :D
#37
Write to the transport secretary and ask him to give National Express a nudge.
#38
chocci
mutley1
Error440
Fred Smith
teh arn
cchopps
I recently watched a bus driver make eye contact with an elderly man going as fast as he could to reach a bus that was stopped whilst other people were get on and off it. The driver wasn't prepared to wait the 10 or so seconds it would have taken to let the OAP on board. I took a pic of the reg but the man didn't want to make a fuss. Scum driver
Not trying to defend the driver but it all adds up; if they get some one doing this at every other stop it knocks them behind then even more people complain.
When have bus drivers given a crap about sticking to the timetable? Oh I know the 1950's (and in those days they probably waited for people running for the bus).
Well if your talking London buses they care a lot as they are only paid when driving so if they are late and someone else gets allocated their next bus because they were not back at the garage in time thats them essentially out of shift altogether or having to sit and wait to see if someone else is late so they can take their bus instead.
When i lived in london it used to annoy me when they did this. I am sure it is only because they have to be back at the depot on time as they get bonus for being on time. I also really hate it when they stop for 15 to 20 minutes at the bus stop as they are early.
Bus travel is actually my favourite mode of transport but i dont do it as much now when i am in london as it can take too long in traffic.
What else would you have them do if they are early at a stop? Leave early?

Yes. They can get back to the depot early and spend the 15 minutes waiting there. Dont know if you have ever lived in london but there are no timetable for buses in london that actually works as traffic is so unpredictable.

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