Today, I had a phone call from a debt company. (I forget the name) Phoning on behalf of Tiscali.
They said that i owe Tiscali money, because Tiscali took my details down wrong the direct debit hasn't been coming out of my account. Now I've been with Tiscali for 2 1/2 Years and i owe them £580!!
Needless to say i was very angry with the guy that phoned, even though im just a name on his screen.
So, as of now I haven't phoned Tiscali yet, i wanted so advice/help on what to do or say.
A few things have bothered me about this:
1. Why didnt they get in touch after the first/second month to ask fot the money?
2. I moved home 18 months ago and they chnaged my broadband to my new home, nothing was said about owing any money.
3. I upgraded 12 months ago and nothing was said.
4. I phoned them a month ago to asked for a free wireless router (they said no) and nothing was said about money.
It all could be my fault as i didn't notice that money wasn't coming out for tiscali, but i have alot of direct debits like everyone else, and I really think that I should have notified me after the first payment was missed.
So, if I have to pay back the money, which I'm sure i wil have to the debt company asked to to arrange a payment i can handle, so £20 a month sounds about right.
So, If anyone has any advice about my opions or anything else then lease post.
Thanks in advance.
Oh, and the guy from the Debt company also said that this had happend to many others.