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Need Help/advice Regarding Faulty LCD TV

trisham3838 Avatar
8y, 1m agoPosted 8 years, 1 month ago
hoping ive posted this in the right area,dont shout at me if i havent cause am havin a bad day already.

i bought a LCD TV in May last year,the past few days i had to keep turning it off and on to get a pic..now the pic has gone alltogether although i still have sound..theres green lines appearing,but nothing else...now heres the thing...

as ive had it more than a year Argos say if i can prove its a manufacturing fault they will replace the TV,if not then am boogered..i asked if it wasnt a manufacturing fault,then surely the only other fault would be down to "wear and tear" and they have agreed..this is where it gets tricky as i asked how long should a TV last before it breaks down due to wear and tear...ive only had it since the end of May 07...

anyone know anything about them well enough to advise me if its worthwhile paying £68.50 to have someone come out and look at it to see if its a manufacturing fault or wear and tear..any advice would be greatly appreciated

the TV is from argos item number 529/3207
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trisham3838 Avatar
8y, 1m agoPosted 8 years, 1 month ago
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banned#1
theres your problem right there BUSH sorry buts its not worth anyone looking at it imo as its a cheap and nasty make despite what you paid for it
#2
Agree. Waste of time IMO.
#3
I had a Bush for over 10 yrs it was great, then theh capacitor went cost £35 to have fixed but to be honest with such deals on LCD's and Plasmas for just over £400 for 42" would it be worth your riking over £60 jut to find out if its a mfg fault. Can you ring the manufacturer and explain the problem they might give you more idea
banned#4
octobergirl
I had a Bush for over 10 yrs it was great, then theh capacitor went cost £35 to have fixed but to be honest with such deals on LCD's and Plasmas for just over £400 for 42" would it be worth your riking over £60 jut to find out if its a mfg fault. Can you ring the manufacturer and explain the problem they might give you more idea


are you compairing a crt tv with an lcd a little different in its tech
#5
cheers for the replies..

i rang Bush and was put through to an indian woman who just kept telling me to unplug the TV and re- connect it again...she just said as it was over a year old there was nothing they could do.Am gutted as i thought Bush was a reputable make.
banned 1 Like #6
If a product breaks down outside its guarantee period, you may think that you don't have any rights. But, depending on the product and its fault, you may have the right to compensation from the store where you bought it. Staff at most electrical shops we visited, though, would have you believe otherwise - that either the manufacturer is responsible or that you have to pay for a repair.

Under the Sale of Goods Act, retailers are responsible for faulty goods (that are not 'of satisfactory quality') for up to six years after you bought them. In Scotland the period is five years after something goes wrong. 'Satisfactory quality' covers various aspects that could be wrong with the goods, including whether they've lasted as long as you could reasonably expect. A 'reasonable' lifetime for different products is not defined in law and would ultimately be for a court to decide. But, for example, you might reasonably expect a £600 television to last longer than 18 months, but you wouldn't necessarily expect compensation if a £20 kettle broke down in this period.
#7
fragaliciousbob
If a product breaks down outside its guarantee period, you may think that you don't have any rights. But, depending on the product and its fault, you may have the right to compensation from the store where you bought it. Staff at most electrical shops we visited, though, would have you believe otherwise - that either the manufacturer is responsible or that you have to pay for a repair.

Under the Sale of Goods Act, retailers are responsible for faulty goods (that are not 'of satisfactory quality') for up to six years after you bought them. In Scotland the period is five years after something goes wrong. 'Satisfactory quality' covers various aspects that could be wrong with the goods, including whether they've lasted as long as you could reasonably expect. A 'reasonable' lifetime for different products is not defined in law and would ultimately be for a court to decide. But, for example, you might reasonably expect a £600 television to last longer than 18 months, but you wouldn't necessarily expect compensation if a £20 kettle broke down in this period.



thats been a really great help to me,i think i will pay the £68.50 to have the TV looked at,heres hoping its a manufacturing fault and i get a new replacement..if it is down to wear and tear i will consider taking it all the way .. if the tv was used on a daily basis i could maybe accept it,but its very rarely used,so am not gonna accept "wear and tear" Meanwhile,i'll just watch my mere mortal tv that ive had for around 10 years thats still working fine (and it only cost about £200.00 too lol)
1 Like #8
fragaliciousbob
If a product breaks down outside its guarantee period, you may think that you don't have any rights. But, depending on the product and its fault, you may have the right to compensation from the store where you bought it. Staff at most electrical shops we visited, though, would have you believe otherwise - that either the manufacturer is responsible or that you have to pay for a repair.

Under the Sale of Goods Act, retailers are responsible for faulty goods (that are not 'of satisfactory quality') for up to six years after you bought them. In Scotland the period is five years after something goes wrong. 'Satisfactory quality' covers various aspects that could be wrong with the goods, including whether they've lasted as long as you could reasonably expect. A 'reasonable' lifetime for different products is not defined in law and would ultimately be for a court to decide. But, for example, you might reasonably expect a £600 television to last longer than 18 months, but you wouldn't necessarily expect compensation if a £20 kettle broke down in this period.


Strong "Google" game you have going on:

http://www.monikie.org.uk/yourrights.htm
#9
thesaint
Strong "Google" game you have going on:

http://www.monikie.org.uk/yourrights.htm


i been all over google and couldnt find that sort of info..cheers for the link...makes an interseting read,would have saved me a whole lotta phonecalls if i had of had that sort of info to hand..thanks :thumbsup:
#10
trisham3838
i been all over google and couldnt find that sort of info..cheers for the link...makes an interseting read,would have saved me a whole lotta phonecalls if i had of had that sort of info to hand..thanks :thumbsup:


Consumer direct is a good place to start:

http://www.consumerdirect.gov.uk/
[mod]#11
Go to your local Citizens Advice Bureau, they'll be able to help you & give you advice & can act on your behalf if necessary. It also helps to say you've approached someone like this if you need to take this further & they can help you with paperwork etc.

You can find you local branch here >http://www.citizensadvice.org.uk/index/getadvice.htm#searchbox

You can visit them or talk to them over the phone. Above search will give you all the contact information :thumbsup:
#12
I bought a LCD HD TV from Woolworths. After 13 months it went bang (1 month out of guarantee) at first they said there was nothing they could do as the guarantee had expired. Then i mentioned the Sale of Goods Act 1979 and quoted what was said by fragaliciousbob and guess what all of a sudden they were only to happy to help. After 1 inspection and report by a tv engineer (£38) i eventually got a refund of £330 after taking into account wear and tear. I think the tv cost about £450 when new. So go for it.

My xbox360 has 2 red lights on it tonight guess when i got that? 12/10/2007. Do i quote the Sale of Goods Act to Woolworths or just return it Microsoft and hope they repair it as they do for the RROD?

Regards
#13
brill,some great advice there..am feeling a little more confident now about approaching argos again now i know that despite being over 12 months old,they can still do sommit about it..thanks very much for all your help x :)
#14
diamondnine


My xbox360 has 2 red lights on it tonight guess when i got that? 12/10/2007. Do i quote the Sale of Goods Act to Woolworths or just return it Microsoft and hope they repair it as they do for the RROD?

Regards


Your contract is with Argos, not Microsoft.

Microsoft are not legally obliged to do anything with your console, even if it were to have 3 red rings.
Manufacturers often do things that to keep goodwill amongst the people that purchase their products.
#15
well i got some good news and have to say credit where credit is due...Argos have been brill,i managed to get someone have a look at the TV for me at a cost of £35.00..he said the circuit board is the fault,and put it down to a manufacturing fault as the circuit should last a lot longer...Argos just phoned me having received a copy of the report and have told me to pick a new TV to the value of £500 or if i want to choose a dearer one i can pay the rest to it,they will also refund me the £35.00 which i paid for the report..result!

thank you so much to everyone who gave me some sound advice and left me links..without your help i would of just taken the advice i received from Bush and had the TV repaired at my own expense.
#16
:thumbsup:nice work folk

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