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Need help any advice??

paul1521 Avatar
7y, 11m agoPosted 7 years, 11 months ago
Hi right guys and girls i'm after help and advice i recently sold my old mobile phone on e-bay and sent it standard first class post ( yes i now know a mistake) it was a week ago today and now the buyer has sent a e-mail saying he hasnt recieved it and wants a full refund!!! Now for some reason i think i'm been scammed here ive been a member of e-bay for 5 years feedback 325 100% and sold lots of items and this is the first time this has happened to me the buyer is new to e-bay and only as got 6 feedback..... I'm not saying he's lying but you know when you just get a gut feeling when things are not quite right well this is one of them times....! So guys any advice what i should do next would be very helpful i've got the standard reciept from the post office as proof of posting but thats it, i've also just sent a e-mail to e-bay explaining the sitution, so any advice would be great but please positive only.... I know i should have used other posting and people will slag off e-bay but hindsight would have been a great thing.....
Thanks folks....
paul1521 Avatar
7y, 11m agoPosted 7 years, 11 months ago
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#1
I think you need to at least wait for two weeks, when ive put genuine paypal claims in ive been told to wait that long.
#2
truthfully,you havent a leg to stand on Im afraid. I know you reckon you have been scammed and that may well be the case and thats not fair on you m8 but you cannot prove delivery so you have to give the refund-maybe not right now,think the law says he has to wait 30 days but you will have to pay up-sorry.
1 Like #3
:?tell them to give it anuther few days with the christmas post and hope you have told them you have proof of posting they might decide tomorrow its arrived if you no what i mean good luck xx
1 Like #4
I brought something off ebay first class standard and it took 1 1/2 weeks! so hopefully they will get it.

But its a pain in the ar*e, have 100% feedback on ebay and people sometimes use it as their advantage.
#5
karen21101
:?tell them to give it anuther few days with the christmas post and hope you have told them you have proof of posting they might decide tomorrow its arrived if you no what i mean good luck xx


Thanks guys for advice........ He knows it was only standard post as he asked if there was a tracking number??? but yeah thought as much does people know if im insured by post office and if so how would i go about claiming some insurance back as something would be better then nothing........ i guess...
#6
Also 2 days ago he was find saying it prob got caught up in post then all of a sudden he sends a e-mail to my e-mail account not even through e-bay asking for a full refund...........
1 Like #7
Hi, Been on ebay, buying /selling 1200 pos feedback

they have to claim via paypal (did they pay that way?)
pay pal then leave it upto 20 days for the buyer to change to a claim..then you have 7 days to prove posting
but paypal will only accept a tracking number ie; recorded or special or currier otherwise they just refund the buyer

i've had this happen to me... i did claim off royal mail but took a while and buyer had to sign a letter from royal mail..

BUT... There is a big delay at this time of year, so could still arrive..
1 Like #8
I had the same thing happen to me earlier this year so I did the following:-

Contact buyer and told them I have 'proof of posting' from the post office. Ask them to wait for the full 2 weeks incase of getting caught up in the xmas post and the standard time asked by ebay.

After that, if they still say they haven't got it:-

Tell them to log on to Royal Mail's website ask them to complete an on-line form for missing post.

Once they've completed that, they need to forward it to you (they need to fill in their details and then you fill in the remainder.

You will then be entitled to a little something from the post office.

Now, after telling my buyer to do the above they replied ... it didn't matter any more as it was too much hassle! Think someone was trying to pull a fast one.


The form has changed now but i've found this http://www.royalmail.com/portal/rm/customerservices?catId=400144&gear=authentication

Good luck x
1 Like #9
I usually contact them after about a week and say

"Once the Ebay guideline 15 day delivery time has passed I will initiate a Royal Mail compensation claim for none delivery. In my experience of past claims this usually involves them contacting the addressee for details for their investgation. When the Investigation team contact you please forward them any details that maybe useful in helping the claim be processed quicker."

Obviously this will not happen in your case as you cannot claim, but like you I have thought it was a scam an by sending this note I am usually in receipt of a "never mind your item has just arrived" email from the buyer.

I think they may get a little worried to think they maybe contacted by the Royal Mail.

It may / may not work but you have nothing to lose.

Having a feedack that high you should have learnt by now that you at least need prof of postage for every item posted. (assuming the 325 isn't all purchases).

Good luck.
1 Like #10
Cant to file a claim with royal mail? Even if its just a normal delivery you still get up to £30 so still better than nothing, but if buyer files PayPal claim then they will win for sure.

You can tell them to wait as this is what Royal Mail told you and when you get refund from Royal mail you will refund them.

If you really think oyu are being scammed then try to give false promises for 45 days (46 in fact) after that time they cant file with paypal (but again, if it is a scam they will know it)

Good luck
#11
guys thank you so so much and you are all helping and making me feel alot better and have given me something to look at and pass on.. MERRY CHRISTMAS TO YOU ALL:santa: and rep will be left for all of you for all the great advice:thumbsup:
#12
GreenEyes
Cant to file a claim with royal mail? Even if its just a normal delivery you still get up to £30 so still better than nothing, but if buyer files PayPal claim then they will win for sure.

You can tell them to wait as this is what Royal Mail told you and when you get refund from Royal mail you will refund them.

If you really think oyu are being scammed then try to give false promises for 45 days (46 in fact) after that time they cant file with paypal (but again, if it is a scam they will know it)

Good luck


They can't claim they have no proof of posting (as I read it) only a receipt for the cost of postage.
#13
About telling a buyer to fill in some Royal Mail forms and stuff like that, it would not neccessarily work, as buyer can simply say "no". All the buyer has to do is file a claim with paypal and wait for refund.. so try some exscuses, ask them to fill it, if they say no, you fill it for as long as you can.

I just had an idea, tell them it got delivered back after three weeks to you for some reason, so you will post it straight away. This is to win time and not pay, but again if the claim is genuine, its not very nice:whistling:
#14
Whenever I ask for proof of posting my Post Office just give me the receipt & write the postal address on it.
#15
is receipt not enough? it might be enough try it. One time I had even no receipt, and Royal Mail lost my parcel sent abroad, so they refunded me £30 as goodwill gesture ( parcel was worth double) but at least something
#16
thats what I am saying receipt can as well be your proof
#17
mrsj2008
Whenever I ask for proof of posting my Post Office just give me the receipt & write the postal address on it.


Don't think that would ever be good enough to make a claim would it. You could fill in any old address yourself after the postage and make a claim.
#18
on my reciept about two thirds down its says please keep this reciept as its proof of posting..... does the session prefix on the reciept mean anything? does the code i.e irelate to the parcel and address etc.....
#19
GreenEyes
thats what I am saying receipt can as well be your proof


As far as I am aware it has to be a proof of postage certificate, checked, stamped and signed.

I would be suprised if they paid out with anything less, but you never know.
#20
paul1521
on my reciept about two thirds down its says please keep this reciept as its proof of posting..... does the session prefix on the reciept mean anything? does the code i.e irelate to the parcel and address etc.....



Not unless it was recorded or special delivery. Unless things have changed in the last 6 months
#21
barky
truthfully,you havent a leg to stand on Im afraid. I know you reckon you have been scammed and that may well be the case and thats not fair on you m8 but you cannot prove delivery so you have to give the refund-maybe not right now,think the law says he has to wait 30 days but you will have to pay up-sorry.


yep barky is right if he/she files a claim through paypal they will ask you for tracking proof if you cant give it they will take the funds from your paypal account
#22
no a receipt is not enough for paypal to proove you posted it it says somewhere in paypals terms it needs to be sent by a trackable service BUT in the meantime you may be able to claim from royal mail.
#23
i had a guy once claim a pair boots i posted didnt arrive..i did not send rec(always did from then on tho)i mailed him and said not to worry as my sister worked for Royal Mail and she had taken the slip with her(told him i had actually posted 1st rec,tho was listed on ebay as first class) and my sis had tracking slip))and was going to investigate on his behalf from head office first thing mon morning..apologised and made big thing about how royal mail were slow etc...he emailed me with 12 minutes to say it had "just arrived"...........
#24
long story short , its not his responsibility to fill in a claim form ! proof of postage isnt proof of delivery ! he'll get his money back and you can claim for a poxy £30 odds whatever it is !

put it down to a learning curve ! i dont know why sellers dont sell all items special delivery ! end of

im not being funny but most sellers that get stung on ebay , its usually down to them trusting others to much ! try and look at it like , every buyer could be out to screw you ...........so how do i protect myself !

' confirmed address and special delivery '

also if he is genuine , lets face it royal mail are useless ! then hes out of pocket for a phone and his money !

i'd be complaining aswell , this is nothing personal btw
#25
Depends on the price of the item for special delivery tho.

Your item £10 + £6 special delivery

Joe Bloggs £10 +£2 delivery.

I know which the buyer will go for.

Nobody said it was the buyer's responsibility to fill the form in it is just a way to make the buyer think about making a fraudulent claim.
#26
greg_68
Depends on the price of the item for special delivery tho.

Your item £10 + £6 special delivery

Joe Bloggs £10 +£2 delivery.

I know which the buyer will go for.

Nobody said it was the buyer's responsibility to fill the form in it is just a way to make the buyer think about making a fraudulent claim.


you know which one the scammer will buy aswell

is £6 standard / minimum ? i thought it was still a weight thing ? any way you can do recorded up to £32 is it or has that went up ? ive not sold for a while

any way you know what i mean
#27
Yes I think minimum is around £5.40 ish.

A scammer wouldn't work with recorded at minimum £1.10 ish.

So special delivery is a bit OTT most of the time, as I said it really depends on the cost of the item you are sending.
#28
Sorry but I had a similar situation.. though I actually provided the tracking number to Paypal.. they still refunded him.

Disgusted with their "service" and only wish he'd not lived so far away.
#29
Awh that's rubbish :( ... I had a similar situation only on the other end. The seller said they had sent the item but I never recieved anything. I had paid for recorded delivery but all he had was a record of posting. I went through paypal and managed to get my money back. Proof of sending doesnt mean anything, it's proof of reciept.

Fingers crossed you have an honest buyer and the package hasn't turned up...I'm still waiting on a package from my sister and it's been two weeks almost!
#30
mitchwales
Sorry but I had a similar situation.. though I actually provided the tracking number to Paypal.. they still refunded him.

Disgusted with their "service" and only wish he'd not lived so far away.


I did the same, sent the item recorded faxed them the slip as he had signed his name & they still refunded him!
I send recorded for anything over a tenner, if something goes missing & they have a verified account & good feedback I just refund them & make a claim with royal mail if they have low or negative feedback or I feel they are trying it on I send them a template letter I have.
Buyers can't receive negatives anymore so you don't know who your dealing with & you have to accept paypal so you are at there mercy if something goes tits up!
I don't use them anywhere near the amount I used to.
#31
once again thanks guys and girls i think i'll get in touch with him and ask him to wait for a bit longer as its only been 5 working days..... see what happens..
#32
Hi
yes thats proof of posting, but not suitable for paypal claim, as says on paypal you need some sort of trackable posting, as paypal check the tracking number online..

put it down to experience, and always use recorded if value less than £36
or special delivery if more...

good luck & defo file a claim with royal mail after 15 days..
#33
mrsj2008
Whenever I ask for proof of posting my Post Office just give me the receipt & write the postal address on it.


Thats what i get. I always give the buyer the choice to pay more postage to include insurance.
Some people are so dishonest. Fingers crossed it gets there.
#34
Just to let you all know he's give it 5 working days i posted it last friday 12th and hes now opened a paypal dispute...which they have actioned nice of him ,nothing like patience is there????
#35
if they paid you by paypal then proof of postage is not good enough.
Its part of the paypal terms and conditions that you can provide a tracking number.
or at least it was 3 years ago when i got caught out.
#36
buffysmaw
if they paid you by paypal then proof of postage is not good enough.
Its part of the paypal terms and conditions that you can provide a tracking number.
or at least it was 3 years ago when i got caught out.


Thanks and yeah i'm not disputing that and giving him is money back by me is ok..... but come on just thought he would give it a little more time considering its christmas post if its lost its lost and along with the wonderful royal mail its my fault too for only sending it 1st class but in five years its the first time its ever happened to me and ive sold alot of items on ebay.... and as he is a very new buyer you just never know but i guess only time will tell...... you live and learn eh :santa:

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