NEED HELP URGENTLY COMPUTER VIRUS - HotUKDeals
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NEED HELP URGENTLY COMPUTER VIRUS

kiraangel Avatar
5y, 11m agoPosted 5 years, 11 months ago
I have a system tools 2011 virus infecting my other computer does anyone know of a free way of getting rid of it please,
kiraangel Avatar
5y, 11m agoPosted 5 years, 11 months ago
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#1
Download SuperAntiSpyware and run a full scan, see if that gets rid.

Failing that google the virus name and there should be guides to remove stuff like this.

EDIT: Look for the free version, you should not have to pay for it. Malwarebytes can also remove stuff like this but for me its not been doing it job but SAS has.

Edited By: Retro89 on Feb 06, 2011 21:42: .
banned#2
#3
Retro89
Download SuperAntiSpyware and run a full scan, see if that gets rid.

Failing that google the virus name and there should be guides to remove stuff like this.

i have googled and you have to buy their product
#4
presumably your antivirus software not deleting it....

so long as you know name/destination of the virus, it can be manually deleted by putting your pc in safe mode
#5
sedd33
presumably your antivirus software not deleting it....

so long as you know name/destination of the virus, it can be manually deleted by putting your pc in safe mode
how do you put it into safe mode i have tried hitting f8 repeatedly and there is no safe mode option
#6
Give this a try: Hitman Pro
#7
crash your system i.e dont press shutdown instead switch it off the mains

when you switch it back on it on there will be a menu option for safe mode
#8
A good anti virus is Comodo. It's FREE and is widely known as one of the best out there.
#9
what problems is this virus giving you? is it blocking internet connection?
#10
sedd33
crash your system i.e dont press shutdown instead switch it off the mains

when you switch it back on it on there will be a menu option for safe mode


Seriously? You are going to recommend basically cutting power to a running PC to get into safe mode? Do you realise that doing that can corrupt the whole OS install and basically leave the poster in an even worse situation?
#11
I had this with mse2 and only malwarebtyes got rid of it,go to safe mode f8 with networking and make sure you get the lastest updates for malwarebtyes, got rid,happy.
#12
PhearFactor
sedd33
crash your system i.e dont press shutdown instead switch it off the mainswhen you switch it back on it on there will be a menu option for safe mode
Seriously? You are going to recommend basically cutting power to a running PC to get into safe mode? Do you realise that doing that can corrupt the whole OS install and basically leave the poster in an even worse situation?


lol, dont be a wuss

once in a while crashing your pc maybe healthy- it re-vitalises the os ;)
#13
#14
sedd33
what problems is this virus giving you? is it blocking internet conne
ction?

yes
#15
I had this not too long ago, google "getting rid of system tools" theres loads of site that will tell you what to do
#16
sedd33
crash your system i.e dont press shutdown instead switch it off the mains

when you switch it back on it on there will be a menu option for safe mode
i did that with command promps now it says windows/system32 and it wants me to input something
#17
people, people no point throwing out random av names if current virus is stopping the op from installing software or even connecting to the net

Edited By: sedd33 on Feb 06, 2011 21:31
#18
no not with command prompt

safe mode only

reboot it and try again
#19
Click on windows then type in the search box msconfig and press enter
then click on the boot tab
then select safe mode and and network andclick apply,
Then download and run malwarebytes,

Edited By: tonyg1962 on Feb 06, 2011 21:32
#20
ok this is what i did, right click on the desktop shortcut for system tools, then select "open file location" or similar, this will open the folder in which the program is installed, then delete everything in this folder. Restart PC and it should have got rid of it, leaving you able to connect to the internet. Then download malwarebytes and do a quick scan, quaranteen anything that it comes up with and you should be ok. I would recommend googling as I said above once you have internet access in case there is anything I have missed
banned#21
sedd33
people, people no point throwing out random av names if current is stopping the op from installing software or even connecting to the net


The OP obviously can connect to the net.
I posted the solution in the second post.
They just need to find out how to get into safe mode now.
Googling the type and model of PC & safe mode should find that out for them.
#22
greatest666
sedd33
people, people no point throwing out random av names if current is stopping the op from installing software or even connecting to the net
The OP obviously can connect to the net.I posted the solution in the second post.They just need to find out how to get into safe mode now.Googling the type and model of PC & safe mode should find that out for them.

They may not be able to connect to the net using the infected PC meaning they cant download malwarebytes, this is the problem I had, so I used the method in my previous post
#23
after doing safe mode computer is now in basic windows how would i get it back to normal again
#24
have you deleted the virus?

press restart as normal and should be back to normal windows
#25
just restart it
#26
Same as before but in msconfig select the general tab then check normal startup,
kiraangel
after doing safe mode computer is now in basic windows how would i get it back to normal again
suspended#27
Follow these steps.

http://forums.malwarebytes.org/index.php?showtopic=66064

It asks you to rename the malwarebytes software to explorer.exe, I'm guessing this is to fool the virus into thinking that it is not antivirus software.

Edited By: jonny619447 on Feb 06, 2011 21:44
#28
I had this on a clients computer. Malwarebytes failed to remove it.

Download this onto a memory stick via another computer:
http://www.superantispyware.com/sasportable.php

Tap f8 when you turn on the infected computer select safe mode without networking

Plug memory stick and run the downloaded program :)
#29
what internet security were you using that let this thru?
#30
thanks for everyones help especially sedd33 and sparxuk please keep your advice comming as at the moment i am running a scan with my internet security then i will restart the computer and see if i have managed to remove it all you guys are great on here i have had so much help with other things it's better than a google search most times.
#31
slackrat77
what internet security were you using that let this thru?

webroot
#32
Op, if anything other than a reformat and reinstall works for you with this problem it'll be a miracle. Save yourself some time and trouble and just do it.
#33
If u have not sorted it yet, start in safe mode, go to ur program files folder, then u will see a folder with letters and numbers (normaly caps) delete it, then restart comp, bang all done and gone. sorted this problem for my dad the other day.

OR

How to manually remove Security Tool Virus

1. Stop Security Tool Processes: [random numbers].exe
2. Remove Security Tool Files
3. C:\Documents and Settings\All Users\Application Data\[random numbers]\
4. C:\Documents and Settings\All Users\Application Data\[random numbers]\[random numbers].exe
5. Remove Security Tool Registry Keys

*HKEY_CURRENT_USER\Software\Security Tool
*HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Security Tool
6. Remove Security Tool Startup Entry: [random numbers].exe


Edited By: slacky2011 on Feb 06, 2011 23:45: Add info
#34
slacky2011
If u have not sorted it yet, start in safe mode, go to ur program files folder, then u will see a folder with letters and numbers (normaly caps) delete it, then restart comp, bang all done and gone. sorted this problem for my dad the other day.

OR

How to manually remove Security Tool Virus

1. Stop Security Tool Processes: [random numbers].exe
2. Remove Security Tool Files
3. C:\Documents and Settings\All Users\Application Data\[random numbers]\
4. C:\Documents and Settings\All Users\Application Data\[random numbers]\[random numbers].exe
5. Remove Security Tool Registry Keys

*HKEY_CURRENT_USER\Software\Security Tool
*HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Security Tool
6. Remove Security Tool Startup Entry: [random numbers].exe



I seriously would not advise anyone go into the system registry and start playing around unless at least moderately proficient in computing!
#35
I had this a few weeks back, I went into safe mode and restored my laptop to the week before and it was gone no problem. Had my other half check it over (he works in IT) and he says it seems to have done the trick. Anyway not had a problem since.
#36
theres only one way to get rid of this and its very easy dont use anything (software) dont touch registry or anything you dont need to pm me and ill tell you how

Edited By: shadow1 on Feb 07, 2011 02:16
#37
shadow1
theres only one way to get rid of this and its very easy dont use anything (software) dont touch registry or anything you dont need to pm me and ill tell you how

Why do you have to pm it? Whats wrong with posting it in the thread?
#39
shadow1
theres only one way to get rid of this and its very easy dont use anything (software) dont touch registry or anything you dont need to pm me and ill tell you how
yes post it please to help everybody
#40
deek72
Op, if anything other than a reformat and reinstall works for you with this problem it'll be a miracle. Save yourself some time and trouble and just do it.


my mate had this and this did not sort it......root kit was imbedded in the registry

tds killer sorted it ,most av do not detect it including malware bytes

it was part of the google redirect virus and instlled some dodgy antivirus program

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