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need help with contract phone

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my bro is looking for deal on the new sony ericsson phone and think i have found him a good deal however can someone who knows more about contracts take a quick look and answer couple questions for me… Read More
bellows Avatar
7y, 11m agoPosted 7 years, 11 months ago
my bro is looking for deal on the new sony ericsson phone and think i have found him a good deal however can someone who knows more about contracts take a quick look and answer couple questions for me as i just have payg phone cheers link is in next box
bellows Avatar
7y, 11m agoPosted 7 years, 11 months ago
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[mod] 1 Like #2
What do you want to know?
#3
well it says 25 pounds per month but it also says £10 off a month and also 10 months half price line rental so bit confused
#4
it say Your monthly line rental will be £12.50 per month after redemption what does that mean
[mod]#5
bellows
well it says 25 pounds per month but it also says £10 off a month and also 10 months half price line rental so bit confused


You need to be wary of the fact that they are 24 month contracts. I never go for anything above 18 months.

They are offering you an incentive for taking out their phone. The longer to contract they bigger the incentive. They will give you half price line rental for 10 months (out of 24) but sometimes you have to claim this by sending in your bills etc. That is what is meant by "redemption".
#6
he was gonna go for exact same deal at carphone warehouse but its 25 pounds a month i still dont understand what redemption means it says it is ebilling
[mod]#7
bellows
he was gonna go for exact same deal at carphone warehouse but its 25 pounds a month i still dont understand what redemption means it says it is ebilling


Redemption is where they put an offer on the table as long as you abide by the terms you can take advantage. The terms are that they will send you a cheque for a certain amount during your contract as long as you send proof of the fact that you are up to date with monthly payments. That is the incentive they offer with redemption.
#8
bellows;5854048
he was gonna go for exact same deal at carphone warehouse but its 25 pounds a month i still dont understand what redemption means it says it is ebilling


site says:

Cashbacks - up to £50

If the total of cashback is less than or equal to £50, then please claim back in 2 stages at months 6 & 8 on a 12 month contract and months 6 & 9 on an 18 or 24 month contract.
Cashbacks - from £50.01 - £99.99

If the total of cashback is £50.01 - £99.99, then please claim back in 3 stages at months 6, 8 & 10 on a 12 month contract and months 6, 9 & 12 on an 18 or 24 month contract.
Cashbacks - £100 and over

If the cashback is £100 or more, then please claim back in 4 stages on a 12 month contract at months 6, 8, 10 & 12 and 5 stages on an 18 or 24 month contract at months 6, 9, 12, 15 & 18.
Contracts of less than 12 months

Please claim in 3 stages at months 2, 4 and 6 if your contract is for less than 12 months (for instance, Virgin SIM-only connections)
Conditions

Cashback is subject to you remaining on the original tariff with the original handset(s) and mobile number(s) connected (or Ported) for at least the minimum term (12 , 18 or 24 months) of the contract you signed up to. All monthly bills from the Network must be paid in full and on time. The terms and conditions on this page only apply to orders placed on or after 23rd August 2007. Previous T&Cs are available here for orders before this date.
What to send in

The submitted bill must include all of the following information:
[LIST]
[*]Your name
[*]Your address
[*]Your mobile phone number
[*]Your current tarrif
[*]The date of the bill[/LIST]
Please send your bill at the months indicated above. ie, months 6, 9, 12, 15 &/or 18 as appropriate. For the avoidance of doubt the month 6 bill will be the bill dated in the month that is six months after your connection date. E.g. If connected in January, the sixth month is July so we need to receive your bill dated in July within 30 days of the date of that bill. All other bill dates are calculated in the same way.
Important: The above bills must be sent to us to arrive within 30 days of the date on the relevant airtime bill. Claims received after this time cannot be processed. We will acknowledge receipt of your claim by email.
Q: Can I send a photocopy of my airtime bill?
A: Yes you can. This may be preferable as we are not able to return the original.
Q: Can I send a print off of my online bill?
A: Yes you can. This should include your current address.
Q: Do I need to send in my claim by a certain date?
A: Yes, your claim must be received within 30 days of the date on the relevant airtime bill.
Q: What information does the bill need to show?
A: All bills sent must show the date of the bill, the mobile number and that you are still on the original tariff we connected your handset to.

Please note: You must send all items by recorded or registered post as we cannot be held responsible for lost items or claims that arrive outside of the qualifying period.
How Cashback is Paid

Your cheque will be sent within 30 days of us receiving your claim provided you are eligible and we can verify the claim. The cheque will be issued in the name of the account holder.
Q: What if I want the cheque made payable to somebody else?
A: The terms of our Cashback offers are that we will only issue the cheque in the name of the person who took out the phone contract. We will not make payment in any other way.
Q: If I have to claim at different stages, how much will I be paid at each stage?
A: The Cashback amount will usually be divided into equal payments for each time that you claim. If you forget to claim for one of the payments, you may still claim for any that are remaining.
Q: What happens if I change my address after the sale?
A: The cheque will be sent to the address on the airtime bill you send us.

Reasons Cashback Will Not be Paid

[LIST]
[*]If your account is not up to date with payments.
[*]If the airtime bills sent are not for the same account and in the same name as the one eligible for the Cashback.
[*]If your claim is received more than 30 days from the date stated on the airtime bill you are required to submit.
[*]If your airtime contract has been disconnected (including disconnections made under Lifeline insurance).
[*]If the incorrect monthly bill is received.
[*]In the event that the Network takes back commission for any reason, including but not restricted to tariff changedown within 120 days and late or non-payment of bills, any cashback claim will be null and void.
[*]We reserve the right to refuse any application that we believe may be fraudulent.
[*]The onus is on the customer to ensure the terms are met to receive a refund.[/LIST]
Where to send your documents

If you have a query relating to your line rental claim and are within the timeframe noted above, you can email [EMAIL="[email protected]"][email protected][/EMAIL] or alternatively you can call our Cashback Team on 01923 80 44 44 - option 4. Please ensure we have your correct email address as this is the primary method we will use to contact you.
Bills and claims within the timeframe noted above should be sent to:
Mobiles.co.uk Cashback Team
6 Greenhill Crescent
Watford Business Park
Watford
WD18 8RF

Please note: The Cashback Team only process claims that are within the timeframe noted above. If you are outside the timeframe noted above or wish to make a complaint regarding your line rental claim then you must write to the Customer Service Team at the same address. We reply to all letters within 7 working days.
#9
okay i found the page explaning it all he will have to send months 6,9,12,15,18 bills in and each time they will send him a cheque
#10
bellows;5854048
he was gonna go for exact same deal at carphone warehouse but its 25 pounds a month i still dont understand what redemption means it says it is ebilling


if you go for the redemption you will need to send copy bills in at set periods through the contract

Any discounted line rental quoted, for example "12 Months Half Price" or "8 Months £1.99 Line Rental" is a redemption offer where Mobiles.co.uk will refund you the difference at set points throughout your contract: Mobiles.co.uk have no way to apply discounts directly on to your monthly bill as only the networks have access to bills. We ask for a copy of your bill simply to prove that you are still paying for the contract, as we could not operate a business where we refunded line rental that was not paid in the first place.


people tend to forget so the compnaies are quids in :roll:

they offer a lower value auto cashback whereby they'll just send you the cash but this will be of a lesser amount, usually less than half of the remption amount
[mod]#11
bellows
okay i found the page explaning it all he will have to send months 6,9,12,15,18 bills in and each time they will send him a cheque


Exactly!! Keep hold of all the bills and make sure you send them recorded delivery.

I had the same deal and didnt have one problem.
#12
choc1969
site says:


cheers choc but i just found it so lets forget bout redemption part for now
so it says £25 per month but then it also says 10 pounds off a month have they already taken that off or will it be 15 pounds per month
#13
bellows;5854143
cheers choc but i just found it so lets forget bout redemption part for now
so it says £25 per month but then it also says 10 pounds off a month have they already taken that off or will it be 15 pounds per month


you pay the £25 up front and receive the discount back via redemption :)
#14
choc1969
if you go for the redemption you will need to send copy bills in at set periods through the contract



people tend to forget so the compnaies are quids in :roll:

they offer a lower value auto cashback whereby they'll just send you the cash but this will be of a lesser amount, usually less than half of the remption amount


yeah saw that 40 pounds i think but aint got the hassle of sending stuff off ill see what he wants to do and hopefully 40 pounds back through quidco
#15
bellows;5853975
well it says 25 pounds per month but it also says £10 off a month and also 10 months half price line rental so bit confused


[LIST]
[*]A £10 discount will be applied directly onto your bill every month, meaning eg Dolphin £30 costs just £20 or O2 600 costs £25 instead of £35.
[*]This discount is independent of any offer listed in the "Free Gift Selection" column, so "Half Price Line Rental" refers to half of the discounted price .
[*]The discount lasts for the minimum contract term (12, 18 or 24 months as applicable).[/LIST]
#16
choc1969
you pay the £25 up front and receive the discount back via redemption :)


but its different to the free gift of half price through redemption it says
A £10 discount will be applied directly onto your bill every month, meaning eg Dolphin £30 costs just £20 or O2 600 costs £25 instead of £35.
This discount is independent of any offer listed in the "Free Gift Selection" column, so "Half Price Line Rental" refers to half of the discounted price .
The discount lasts for the minimum contract term (12, 18 or 24 months as applicable).

now i have just read it properly i can see it says 25 instead of 35 so they have already reduced it
1 Like #17
bellows;5854189
but its different to the free gift of half price through redemption it says
A £10 discount will be applied directly onto your bill every month, meaning eg Dolphin £30 costs just £20 or O2 600 costs £25 instead of £35.
This discount is independent of any offer listed in the "Free Gift Selection" column, so "Half Price Line Rental" refers to half of the discounted price .
The discount lasts for the minimum contract term (12, 18 or 24 months as applicable).


Sorry to confuse:

the discounted line rental is £25 (incl £10)
then a further 50% off via redemption
#18
yeah got it now choc well i think this is good deal as he was offered exact same mins and phone and texts at carphone warehouse for 25 a month but at least with this one he can either get 40 cashback or if he uses redemption then 125 pounds back
#19
thanx everyone for all your help im clued up now gonna give my bro a call and explain it to him rep left for 2 of u xx
#20
bellows;5854286
thanx everyone for all your help im clued up now gonna give my bro a call and explain it to him rep left for 2 of u xx


no probs.....for general mobile phone contracts always best to avoid the highstreet :thumbsup:

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