Need some help/advice. - HotUKDeals
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Need some help/advice.

MisterMarston Avatar
7y, 4m agoPosted 7 years, 4 months ago
I've been a loyal member of the site for some time now, with 36 positive feedback, and have established friendships with many great traders on the site.

Recently however, one member purchased a few DVD's from me, to which i sent out first class recorded. I didn't hear anything for a week or two, so then lost the tracker number and the reciept - as i assumed all was fine with the purchase (First class rec. has never failed me). In some error, however, the buyer did not recieve the DVD's and as a result I have been banned from certain areas of the site (most notably the for sale/trade) section.

I have offered the refund, but need funds in order to pay to him back - which i can only really get from using the for sale/trade thread here, which i cannot acess.

Just need some advice in what to do, is it worth battling it out with mod's to see what leway i can get, or is it worth just abandoning this site altogether - as i'm now out of pocket and am being treated as the villain?

Cheers guys, any advice i'd really appreciate.
MisterMarston Avatar
7y, 4m agoPosted 7 years, 4 months ago
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#1
Just out of interest, what is the feedback on the buyer? How do we know that the buyer isn't lieing, received the DVDs and is now trying to get a refund. I think the moderators need to consider the feedback of both parties involved.
#2
The Lone Ranger
Just out of interest, what is the feedback on the buyer? How do we know that the buyer isn't lieing, received the DVDs and is now trying to get a refund. I think the moderators need to consider the feedback of both parties involved.


I think they're fine to be honest, though i can't see their feedback because of being banned. I wouldn't want to accuse anyone of lying, however when i mentioned something along a similar line to this to a moderator, i got an infraction and suspension for apparently 'changing my story too much'.

Don't really think i've got a leg to stand on.
suspended#3
I think its because you took so long to get back to him, you should of kept him updated.

Just refund the buyer, get money back from royal mail, let mods know once refund has happened and everything should be fine
#4
Sounds like it depends on how much it means to you hon....

If you're thinking of "abandoning" the site then the words you're using tell me you're feeling hurt.

If so, might be a good idea to step back a bit for your own happiness.

Soon as you say " I lost the receipt" I think the red fog descends.... people are prolly not going to believe that as obviously that's what someone would say if they were trying it on. To be straight you can't blame the mods for that, you'd need to show evidence and you don't have it.

If I were you, I'd refund the money to the buyer and step back from the whole thing until you feel more comfortable again... to dip your toes in the water. It's a financial loss for you but a gain in education...

Don't lose the receipt.

Hope this helps x x
[mod]#5
MisterMarston, if you do with to discuss any existing FS/T trading ban then please use the 'Contact Us' link to get in touch with HUKD Admin, thank you.

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