Need to return guitar hero for a replacement. - HotUKDeals
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Need to return guitar hero for a replacement.

Benjimoron Avatar
7y, 10m agoPosted 7 years, 10 months ago
Bought it from Game for £129.99, it's now more expensive everywhere so want repair or replacement rather than refund. Anyone know if they can make me take a refund or if I have a right to a replacement? Also any idea how long they keep it for? It's for my neighbour and I don't want them to be without it for weeks. I guess I have to pay for return postage, do I have to pay delivery on the replacement too?

Thanks!
Benjimoron Avatar
7y, 10m agoPosted 7 years, 10 months ago
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(12) Jump to unreadPost a comment
Comments/page:
#1
have you spoken to them to see what the policy is, a bit different i know but i got a bin for half price from argos which broke and they just exchanged it although it was back to full price :)
#2
dildil
have you spoken to them to see what the policy is,


That's a novel idea.
#3
thesaint
That's a novel idea.


Trying to find out my rights first if that's ok with you?
1 Like #4
Ben - you can get a replacement sent out from the manufacturer here:

http://redoctane.custhelp.com/cgi-bin/redoctane.cfg/php/enduser/std_alp.php?p_sid=FsmKwohj

says 3 days approx turnaround - not sure how accurate this is, i filled one out this morning for a faulty strum bar - they say that one they action the request that they'll send a replacement out by courier!

P.s. - no mention of any charges either!
#5
jayhab
Ben - you can get a replacement sent out from the manufacturer here:

http://redoctane.custhelp.com/cgi-bin/redoctane.cfg/php/enduser/std_alp.php?p_sid=FsmKwohj

says 3 days approx turnaround - not sure how accurate this is, i filled one out this morning for a faulty strum bar - they say that one they action the request that they'll send a replacement out by courier!

P.s. - no mention of any charges either!



top man, thankyou very much!
#6
my son phoned the leaflet in the guitar hero box and they sent him a new guitar by courier and they let him keep the broken one,so his really happy
#7
can you post the number please as i need it for a faulty strum bar also.
1 Like #8
kx12;4147416
can you post the number please as i need it for a faulty strum bar also.

..just use the link i posted above?
#9
Thank you :D rep left
#10
UPDATE: New guitar just arrived!
#11
jayhab
UPDATE: New guitar just arrived!


Do you have to post the old one back to them?
#12
Tillboy;4188797
Do you have to post the old one back to them?

Nope!

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