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Netbook Split screen

NT14 Avatar
6y, 9m agoPosted 6 years, 9 months ago
Has anyone suffered a split LCD screen?
We have had a Samsung N130 20 days, and one minute the screen was OK, left it to charge, and then after charging the screen had a 'blob' in the top right corner and was distorted across the top third of screen. Took it back to Argos who insisted that they had to send it away. After 2 weeks waiting we got a call to say it would cost us £117.50 to replace which I refused to pay. We could swear that this has not been damaged - there are no visible signs of any damage.
Any help appreciated before we have to take on the store, sale of goods act and all that.
NT14 Avatar
6y, 9m agoPosted 6 years, 9 months ago
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banned 1 Like #1
:friends:

thats the best i can do, looks like they are going to be a pain to you

they of course will argue its been dropped and such, i guess you can try with argos to get a refund under your 28 day return for faulty goods
they might back down and fix is as a goodwill gesture
1 Like #2
the onus is on them to prove you damaged it. if there is no visible sign of outside force then they'd struggle. i would contact consumer direct and ask them for advice. i would also speak to the argos manager and if he stands firm i would make sure everybody in the store knows that they won't honour their obligations under the sales of goods act.
#3
mumbojumbo
There have been reports of something similar with Acer Aspire One screens. Google "cracked Acer Aspire One screen".


This is of interest as I'd tried to find something on the net but was looking more at Samsung and couldn't find anything (albeit this is a newish model). The lid on the Samsung does seem to flex more than our Toshiba 15" laptop. Will see how we get on tomorrow and will let you know.

Thanks to all of you who have responded. REP sent (although you all seem to have the maximum REP by the look of things!). :thumbsup:
#4
Long shot, but second post down may be useful:
http://forums.moneysavingexpert.com/showthread.html?t=421545
#5
mumbojumbo
There have been reports of something similar with Acer Aspire One screens. Google "cracked Acer Aspire One screen".


my parents also have an acer laptop for the home.... they had a few problems with that and it came from PC World. first time the keys on the keyboard were sticking so they had to send if off for repair. second time some connection in the screen went and the screen goes funny unless position in a certain way to trigger the connection. it was out of warranty by time the screen happened so now they have it connected to an old CRT screen we had in the loft as lets face it would be cheaper just to by a new laptop then repair it...

Think you'll have to get in contact with Argos by phone on this issue though, high street retailers are just retailers and you have to take it up with their supplier which is probably the manufacturer direct.

I also recall when I had a Dell laptop 5-6 years ago part of the outer casing of the screen broke on the hinge and that involved calls to a Indian call centre and eventually a repair guy was sent out to replace it. not sure if we had to pay for that or not but either how its all a nightmare which is why I'm glad I have a PC set-up

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