So I got a new BT line and after signing up and have the phoneline ready to use, I receive a letter from BT detailing the calling plan charges. BT put me in the Unlimited weeknight and weekend call plan and wanted to charge me £33 a month to pay for calling costs. I got them to change the £33 a month payment to a monthly direct debit that pays exactly the cost of my calls + line rental. At one point, I even got a staff that absolutely would not let me change my calling plan so I just told him to transfer my call to someone else. Finally, I got a foreign call center staff who keeps saying they cannot change it because a request from a higher authority needs to be submitted. So I told him to submit it but after a week, I receive another letter from BT saying I am still on the Unlimited weeknight and weekend call plan.
I tried phoning again today and again those foreign call center staff repeat the same thing to me and can only make a request for me from a higher authority so I explain my situation and there is nothing more they are willing to do.
This is ridiculous. First they try to take £33 a month from me and now they are not changing me to a calling plan that I wanted in the first place. What else can I do? I keep asking them to transfer my call to another person who is authorized to change my plan but they won't do it for me. Anyone know what BT number I can call to speak someone with more power? I thought about putting my request in writing but it probably will take another month before I can get this sorted so I would prefer to speak to someone who can help by phone.