Received an item bought from ebay that was SNAD and damaged,tried to go through the regular dispute channels but received a message to call ebay for a new trial process.
After going through problem with them and taking all relevant info they told me that they would refund the amount to paypal immediately(which thy did) and I could dispose of the item.
All sorted within 10 minutes,said they were testing a new system.
Anyone else has this or know what its all about??