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New ISP

Tatey Avatar
9y, 2m agoPosted 9 years, 2 months ago
We have decided to go with a new ISP to move away from BT since the contract has ended, hoping to get a better deal.

Would people be able to recommend me a good ISP offering at least 8MB unlimited broadband.

Im not in a cable area.

Thanks
Tatey Avatar
9y, 2m agoPosted 9 years, 2 months ago
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#1
you won't find any unlimited services any more, its become industry standard to say unlimited* subject to fair usage.
sky service will probably be great in a few years when they are an established broadband provider and have ironed out all their problems
if you go to a cpw store you can get a free dell laptop for signing up with aol 8mb
banned#2
waterfordmma
you won't find any unlimited services any more, its become industry standard to say unlimited* subject to fair usage.


Maybe, but some have a better understanding of the usage of the term. Ive never heard of anyone ever being kicked off BE for instance and their "softcap" is 350GB. Anyone exceeding that sort of figure really should get a fixed line IMHO. Having said that, it is reachable withtheir Upto 22MB connections!

Also some of the worse ISPs eg Virgin, plusnet, throttle your line. Personally I think that should be illegal, but they get round it by saying they only guarrantee you "Upto" 8MB etc.

sky service will probably be great in a few years when they are an established broadband provider and have ironed out all their problems


Personally, I doubt that very much!

if you go to a cpw store you can get a free dell laptop for signing up with aol 8mb


2 reasons not to do this.. Carphone Warehouse and AOL!:giggle:
#3
Sky all the way if you live in a non-cabled area, and you can get on their LLU service (base, mid or max = 2meg, up to 8 meg or up to 16 meg) - constant speed and no traffic shaping or port blocking! free eveneing and weekend calls too.
#4
[COLOR="Red"]Whatever you do, DONT GO WITH ORANGE!!!!!![/COLOR]
#5
agree, stay away from orange whatever you do.
#6
enatanet - so long as you can schedule heavy downloads for offpeak
#7
i disagree with guv by u saying virgin are one of the worst unless u mean thier ADSL lines?

im currently on thier 20mb cable line and yes they do throttle between 4-12pm but i just do the majority of downloading before 4 or after 12

does not affect me greatly

plus customer service has always been good, installations smooth and quick and thier deals to keep me to stay were very good

i recommend these to any1 whenever they say who they should go with

and speeds maintain thier quoted speed as cable comes down a fibre optic cable meaning distance and other factors dont affect it

MMMMMMMMMMMMMMMMMMmmmmmmmmmmmm
banned#8
muffin247
i disagree with guv by u saying virgin are one of the worst unless u mean thier ADSL lines?


No. I meant virgin.

im currently on thier 20mb cable line and yes they do throttle between 4-12pm but i just do the majority of downloading before 4 or after 12

does not affect me greatly


I would image the times they throttle (thanks for admitting they do BTW), is exactly the times most people sit down to use it!

plus customer service has always been good, installations smooth and quick and thier deals to keep me to stay were very good


Customer service via a premium rate number, where they leave you on hold and eventually get to speak to 1st line support isnt something Id want for sure.

i recommend these to any1 whenever they say who they should go with and speeds maintain thier quoted speed as cable comes down a fibre optic cable meaning distance and other factors dont affect it

MMMMMMMMMMMMMMMMMMmmmmmmmmmmmm


Thats all well and good, but whats the point in advertising a 20MB connection when they throttle it and you cant receive it? I connect with Be at 16.5Mb and download at 13.5Mb. Those speeds are pretty static - and I dont have to worry about caps (unlike virgin!)
#9
guv
Customer service via a premium rate number, where they leave you on hold and eventually get to speak to 1st line support isnt something Id want for sure.


Made a few calls to them and not had a problem getting them free - just ask them to refund the cost of the call
#10
Thats all well and good, but whats the point in advertising a 20MB connection when they throttle it and you cant receive it? I connect with Be at 16.5Mb and download at 13.5Mb. Those speeds are pretty static - and I dont have to worry about caps (unlike virgin!)[/quote]

They give a 3gb allowance before they cap u and tbh the only way u are gonna go over 3gb a day is if u ahem torrent/usenet leech *cough cough*

so for the average user of using the internet, streaming videoes etc etc u will get the full 20mb
banned#11
muffin247

They give a 3gb allowance before they cap u and tbh the only way u are gonna go over 3gb a day is if u ahem torrent/usenet leech *cough cough*

so for the average user of using the internet, streaming videoes etc etc u will get the full 20mb


But haven't you already admitted that Virgin throttle during peak times ie 4pm until midnight? Or when you say "cap" you're talking about throttleing?

To be honest, doing this daily is a bit rough as well. I never use torrents, but most definately can hit over 20GB in one day.


kelly_o_fanatic
Made a few calls to them and not had a problem getting them free - just ask them to refund the cost of the call


Why would they do that. They use a premium rate number to make money - not give it back if you dont like it!

This is what Virgin have to say about it....

What is the new broadband helpline number?

It's 0906 212 1111.

How much do calls cost?

They cost 25p per minute from a Virgin Landline Phone plus a 10p connection fee. If you're calling from another landline or your mobile the cost may vary.

The average call to our help desk lasts less than 10 minutes. So that would cost £2.60.

Will customer services be able to put me through to Technical Support?

No, you'll need to call the 0906 212 1111 number direct. We'll let you know this if you choose the Broadband support option from the menu when you call 150 or 151

I have premium rate call barring on my phone, how do I get help?

You should be able to use the PIN to over-ride the barring. Then call the 0906 number.


Sounds like its all about making money out of users having to report a problem with service issues to me!!!!

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