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New (or Old) eBay Con Doing The Rounds Again

£0.00 @ eBay
Hi All, Quick summary; You buy something off eBay Item arrives in Amazon Box + Amazon 'Gift' Invoice - so seller is obviously just an Amazon Droppshipping Account. You request refund and selle… Read More
Silhouette Avatar
3m, 3d agoPosted 3 months, 3 days ago
Hi All,

Quick summary;

You buy something off eBay
Item arrives in Amazon Box + Amazon 'Gift' Invoice - so seller is obviously just an Amazon Droppshipping Account.
You request refund and seller is super helpful (through eBay Messaging).
Returns Case is opened and eBay give you the option to Print Return Label (which would be an eBay Label addressed to the sellers address).
Seller then contacts you (directly, not through eBay Messaging) and gives you the Amazon Return label for a "speedier refund" or something along those lines.
You send the item back (via Amazon Return Label).
Wait X days and contact seller asking for the refund.
They automatically close the case (selecting something like "We Cant Sort This Out" and request eBay to step in).
eBay can see from their label tracking, that the item hasnt been returned so automatically close the case and favour with the seller.

You cant open another case, so you're out the item and however much you paid for it.

Also, if you lose a case, it automatically removes any associated feedback and locks you out leaving any if you hadnt by this point... So according to the sellers feedback account - nobody will ever know!

Very clever.

I just fell for it with a £30 item, but I rang eBay and complained and because I buy and sell quite a chunk, they just gave me a refund. This wouldnt have come out the sellers pocket though, so they've got away with it still.

Be wary.
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Silhouette Avatar
3m, 3d agoPosted 3 months, 3 days ago
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(1)
6 Likes
if you don't post it back to the seller then why should eBay refund you? Sorry but if you fall for something like this then you deserve to lose money. eBay guarantee is quite simple to follow. Same as people falling for the "oh, I've changed my PayPal address, please send money to some random email address". A fool and his money is easily parted

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#1
Here's the seller if anyone is interested
http://www.ebay.co.uk/usr/zensuppliesuk
#2
#3
Lol, ive just checked the address... I should have noticed. What a rookie mistake :D

ZenSupplies UK
Blk 230, Compassvale Walk, #16-428
540230 Singapore, AL
Singapore
#4
Damn, they thought this through. You were lucky to get your money back. Though 100% positive feedback on over 1200 sales should also ring alarm bells. I expect most of that is them buying their own stock.
3 Likes #5
Cunning stunt.
#6
You need to provide tracking to prove the item was returned, regardless of how the label is provided. You don't have to use the Ebay tracked one but you have to upload a tracking number to the return so they can check you returned the item.
1 Like #7
I guess my only advice would be to use any pre-paid label generated by eBay and not the seller.
2 Likes #8
Still waiting for my Ferrari to arrive. 2017 top spec model only 500 quid delivered.
banned#9
if had you been pleased in the first place ,there would not have been an issue ,what was wrong with the product in the first place.? from this deduction ,it wouldnt appear a deliberate scam. them seem to sell lots of toys and have alot of positive feedback. maybe you just annoyed them. im not saying its right or anything, but you didnt say what the problem was?
#10
KarmaChameleon
if had you been pleased in the first place ,there would not have been an issue ,what was wrong with the product in the first place.? from this deduction ,it wouldnt appear a deliberate scam. them seem to sell lots of toys and have alot of positive feedback. maybe you just annoyed them. im not saying its right or anything, but you didnt say what the problem was?


I bought a niche product, which when it arrived from Amazon and their invoice, they called it a different name (hence why I didn't buy it from Amazon).

Using their naming convention I found it on Amazon for two thirds the price I paid. So asked for a return.
#11
Guest991145
You need to provide tracking to prove the item was returned, regardless of how the label is provided. You don't have to use the Ebay tracked one but you have to upload a tracking number to the return so they can check you returned the item.


No good, as a tracking number (which I have for Amazon) means nothing. They can't track it as it's not my account, even I can't track it.

If that were the case, id just put in any old amazon number from anything I've returned in the last 60 days.

They don't have access to Amazons systems so they can check where it came from or what it was.
#12
A lot of droppshippers using amazon to deliver the goods are based in Israel.

People can save time and money by checking the price on amazon first, as the seller is adding £'s to the amazon price to make their profit.

I'm selling an item that only I sell, I was surprised to see 2 other people selling the same item on ebay. They copied my amazon listing and inflated the price by £8.
#13
Silhouette, I would email amazon and explain in full what has happened, you might be lucky and get the tracking number which you could appeal to ebay.
1 Like #14
Failing that, was the item signed for originally? You could do a paypal/visa dispute or contact ebay to persuade them to change to a SNAD case.

You can do another case as Ive had two opened for the same item. INR Global Shipping Item (but was signed for by buyer) now they are saying the item has missing parts and ebay opened a 2nd case.
6 Likes #15
if you don't post it back to the seller then why should eBay refund you? Sorry but if you fall for something like this then you deserve to lose money. eBay guarantee is quite simple to follow. Same as people falling for the "oh, I've changed my PayPal address, please send money to some random email address". A fool and his money is easily parted
2 Likes #16
japes
if you don't post it back to the seller then why should eBay refund you? Sorry but if you fall for something like this then you deserve to lose money. eBay guarantee is quite simple to follow. Same as people falling for the "oh, I've changed my PayPal address, please send money to some random email address". A fool and his money is easily parted


Fall for what? I'm sure most savvy ebay shoppers wouldn't realise what was happening
#17
I recently got chewed on eBay, received an empty package. Apparently this falls under a different jurisdiction than simply receiving nothing at all. Seller claims lost in transit. Royal Mail do nothing. I file report with police but eBay still wont honour it.

£50 down, I've decided to leave eBay after 6+ years. Their 'buyers protection' is worthless and they've been on the decline for a while.

Hello Amazon!
1 Like #18
Silhouette
Lol, ive just checked the address... I should have noticed. What a rookie mistake :D

ZenSupplies UK
Blk 230, Compassvale Walk, #16-428
540230 Singapore, AL
Singapore


thank you for posting this, I wouldn't have had a clue.

I'm not clued up on these things, why is it a rookie mistake?
#19
japes
if you don't post it back to the seller then why should eBay refund you? Sorry
but if you fall for something like this then you deserve to lose money. eBay guarantee is quite simple to follow. Same as people falling for the "oh, I've changed my PayPal address, please send money to some random email address". A fool and his money is easily parted
#20
Tough but very true words there Japes.
However most thankful to OP for bringing it to our attention so we can all be on alert
#21
Sorry, as a high value seller and buyer on eBay I am also confused (not having a go). I've just seen your explanation but this does seem like an awful lot of trouble on their part for not a lot of reward (that Amazon returns label is charged to them as well) and it's clear you have followed process so if anyone dug deeper they could see you had returned it (e.g. It's not a great scam)? Or am I way off the mark?

I mentioned it in another thread but as a seller we had a buyer return a postcard to us by tracked post and not the phone they were supposed to - by pure luck it arrived late and we won the case by default.
#22
When I got scammed I took my dispute to Paypal who investigated my claim and refunded within 48 hours.
eBay were absolutely useless and said they couldn't do anything other than provide the seller's address.

Edited By: MBeeching on Jan 23, 2017 18:14
banned 1 Like #23
landros1
Cunning stunt.

If you rearrange the letters you get an accurate description of the seller.
#24
plewis00
Sorry, as a high value seller and buyer on eBay I am also confused (not having a go). I've just seen your explanation but this does seem like an awful lot of trouble on their part for not a lot of reward (that Amazon returns label is charged to them as well) and it's clear you have followed process so if anyone dug deeper they could see you had returned it (e.g. It's not a great scam)? Or am I way off the mark?
I mentioned it in another thread but as a seller we had a buyer return a postcard to us by tracked post and not the phone they were supposed to - by pure luck it arrived late and we won the case by default.
As the item wasn't returned to the sellers address the tracking shows no parcel was returned, the seller then gets to keep the value of the item they sold you, they also get a refund from Amazon for the item you returned. You must always return items to the address eBay give you so the parcel can be tracked & refund issued.

Edited By: 5426angela on Jan 23, 2017 18:25
1 Like #25
teach them a lesson. buy some expensive stuff from them and say it never arrived. then they're out of pocket?
#26
timbeech33
teach them a lesson. buy some expensive stuff from them and say it never arrived. then they're out of pocket?

Drop shippers hold no stock. Amazon do.

Both ebay and Amazon need to stop this practice, but I've seen quite a few recently with 60k feedback so I guess both companies are getting their cut on one sale.
#27
From what I read, I've got two points. Firstly directly emailing should make you a little cautious, yes it legitimately does happen but rarely on routine or standard straight forward transaction when sellers can do this but you still need to consider at that time, what your buying, price, sellers profile. secondly, eBay item and refund process with courier label and your offered something from outside your transaction, at this stage I would just go to eBay even via Twitter you can sometimes get answers in minutes by eBay customer service. if they give the go ahead your covered and if they don't and suggest you to use the eBay courier label then well what more can I say. 10-15 years ago I was victim to a £420 scam for phone I sold. buyer asked to send to different address then hes own as it's a present for someone and at that time was not accustomed to watch out for what was called at the time Nigerian scammers (not being racist, this was the term used when investigated online) anyway, when it came down to it the buyer or rather the original account of the original owner buyer claimed he's credit card was used without authorization so eBay gave money back (this was what happens and eBay give money from your account) luckily I got the money out already so best eBay could do was put the PayPal account on minus - £420. unfortunately it was my brother's PayPal account (if it was not I would not bother with next step) I contacted financial ombudsman who ruled in my favour after the case investigation of my emails with eBay and contact with PayPal on phone which was recorded. but I want to point out I was actually on the wrong as well for not reading the seller protection, must deliver to same address as on PayPal or eBay or both...
1 Like #28
Iv got to say this why do people buy off eBay without looking first on other sites like Amazon to see if it's cheaper lazy shopping comes to mine the buyer got miffed when they found the item was drop shipped from Amazon using an eBay account this is exactly what flubit do and 100s of thousands use flubit weekly. Now it's the buyers right to change there mind and send item back but sending an item back because they were miffed the price on Amazon was cheaper is a crap reason. Also don't eBay normally only produce a return label if the link is clicked where the item is damaged or wrong item. Surly they don't produce a return label for change of mind it cost a fortune on ebays part to return items for change of mind.
1 Like #29
this seller is based in singapore
#30
5426angela
plewis00
Sorry, as a high value seller and buyer on eBay I am also confused (not having a go). I've just seen your explanation but this does seem like an awful lot of trouble on their part for not a lot of reward (that Amazon returns label is charged to them as well) and it's clear you have followed process so if anyone dug deeper they could see you had returned it (e.g. It's not a great scam)? Or am I way off the mark?
I mentioned it in another thread but as a seller we had a buyer return a postcard to us by tracked post and not the phone they were supposed to - by pure luck it arrived late and we won the case by default.
As the item wasn't returned to the sellers address the tracking shows no parcel was returned, the seller then gets to keep the value of the item they sold you, they also get a refund from Amazon for the item you returned. You must always return items to the address eBay give you so the parcel can be tracked & refund issued.

Unless I skim read it I didn't know it had gone back to another address, but the point I was making was that this was for a £30 item (as the OP said) so are we totally sure it was a scam as opposed to a way a scam *could* be carried out?

But yes, sending it back to another address than the one eBay have on file is a big no-no, same as being a seller and getting an email asking for an alternate postage address (you need to cancel it and take payment again with the right payment address in PayPal) or asking if they can collect and I think it's section 10.2b that says you don't have Seller Protection (as you can't prove it was or wasn't collected/sent).
1 Like #31
plewis00
5426angela
plewis00
Sorry, as a high value seller and buyer on eBay I am also confused (not having a go). I've just seen your explanation but this does seem like an awful lot of trouble on their part for not a lot of reward (that Amazon returns label is charged to them as well) and it's clear you have followed process so if anyone dug deeper they could see you had returned it (e.g. It's not a great scam)? Or am I way off the mark?
I mentioned it in another thread but as a seller we had a buyer return a postcard to us by tracked post and not the phone they were supposed to - by pure luck it arrived late and we won the case by default.
As the item wasn't returned to the sellers address the tracking shows no parcel was returned, the seller then gets to keep the value of the item they sold you, they also get a refund from Amazon for the item you returned. You must always return items to the address eBay give you so the parcel can be tracked & refund issued.
Unless I skim read it I didn't know it had gone back to another address, but the point I was making was that this was for a £30 item (as the OP said) so are we totally sure it was a scam as opposed to a way a scam *could* be carried out?
But yes, sending it back to another address than the one eBay have on file is a big no-no, same as being a seller and getting an email asking for an alternate postage address (you need to cancel it and take payment again with the right payment address in PayPal) or asking if they can collect and I think it's section 10.2b that says you don't have Seller Protection (as you can't prove it was or wasn't collected/sent).
I only allow cash on collection never PayPal as like you said you have no proof the item has actually been taken. I know the item was only £30 but the theiving t**** would rob the paint off your gate if it made them a few quid!
#32
5426angela
plewis00
5426angela
plewis00
Sorry, as a high value seller and buyer on eBay I am also confused (not having a go). I've just seen your explanation but this does seem like an awful lot of trouble on their part for not a lot of reward (that Amazon returns label is charged to them as well) and it's clear you have followed process so if anyone dug deeper they could see you had returned it (e.g. It's not a great scam)? Or am I way off the mark?
I mentioned it in another thread but as a seller we had a buyer return a postcard to us by tracked post and not the phone they were supposed to - by pure luck it arrived late and we won the case by default.
As the item wasn't returned to the sellers address the tracking shows no parcel was returned, the seller then gets to keep the value of the item they sold you, they also get a refund from Amazon for the item you returned. You must always return items to the address eBay give you so the parcel can be tracked & refund issued.
Unless I skim read it I didn't know it had gone back to another address, but the point I was making was that this was for a £30 item (as the OP said) so are we totally sure it was a scam as opposed to a way a scam *could* be carried out?
But yes, sending it back to another address than the one eBay have on file is a big no-no, same as being a seller and getting an email asking for an alternate postage address (you need to cancel it and take payment again with the right payment address in PayPal) or asking if they can collect and I think it's section 10.2b that says you don't have Seller Protection (as you can't prove it was or wasn't collected/sent).
I only allow cash on collection never PayPal as like you said you have no proof the item has actually been taken. I know the item was only £30 but the theiving t**** would rob the paint off your gate if it made them a few quid!

I guess so, I have seen some people try and pinch all kinds of stuff. Once I preempted them as it looked dodgy (poorly written address, bad area, funny typos - you get a feel for it) so I locked this iPad it to our company iCloud account and they actually had the cheek to email us two days after the money had gone into dispute for the password or asking us to remove it!

But what I meant about this £30 one is that they can only do it maybe 2-3 times maximum before eBay cottons on (ok maybe 4-5) so wouldn't they do it for more money?
#33
plewis00
5426angela
plewis00
5426angela
plewis00
Sorry, as a high value seller and buyer on eBay I am also confused (not having a go). I've just seen your explanation but this does seem like an awful lot of trouble on their part for not a lot of reward (that Amazon returns label is charged to them as well) and it's clear you have followed process so if anyone dug deeper they could see you had returned it (e.g. It's not a great scam)? Or am I way off the mark?
I mentioned it in another thread but as a seller we had a buyer return a postcard to us by tracked post and not the phone they were supposed to - by pure luck it arrived late and we won the case by default.
As the item wasn't returned to the sellers address the tracking shows no parcel was returned, the seller then gets to keep the value of the item they sold you, they also get a refund from Amazon for the item you returned. You must always return items to the address eBay give you so the parcel can be tracked & refund issued.
Unless I skim read it I didn't know it had gone back to another address, but the point I was making was that this was for a £30 item (as the OP said) so are we totally sure it was a scam as opposed to a way a scam *could* be carried out?
But yes, sending it back to another address than the one eBay have on file is a big no-no, same as being a seller and getting an email asking for an alternate postage address (you need to cancel it and take payment again with the right payment address in PayPal) or asking if they can collect and I think it's section 10.2b that says you don't have Seller Protection (as you can't prove it was or wasn't collected/sent).
I only allow cash on collection never PayPal as like you said you have no proof the item has actually been taken. I know the item was only £30 but the theiving t**** would rob the paint off your gate if it made them a few quid!
I guess so, I have seen some people try and pinch all kinds of stuff. Once I preempted them as it looked dodgy (poorly written address, bad area, funny typos - you get a feel for it) so I locked this iPad it to our company iCloud account and they actually had the cheek to email us two days after the money had gone into dispute for the password or asking us to remove it!
But what I meant about this £30 one is that they can only do it maybe 2-3 times maximum before eBay cottons on (ok maybe 4-5) so wouldn't they do it for more money?
The £30 was maybe a test run, now they know it works they can do it with an expensive item and some poor person might not be as lucky as the op to receive their money back :(
#34
personally, dont buy to return.

i dont think the seller is a scammer.

amazon and ebay offer postage to be bought and sold. hes probably using the cheaper.

regardless, if you provide ebay with a returns label. they will honor and refund

ive had issues with returns (phones getting blacklisted) and sellers are saying you have tampered eith it etc.

i provided a checkmend and they refunded after i sent it back via rmsd.

i have had the same issues with abroad. even if you use international signed for ebay and paypal have a way to see which carrier has the parcel for delivery.

i dont see why this is a scam (old or new) i think HUKD should never have posted this on their whatsapp alerts
#35
As a seller, the last 3 returns through ebays returns label system (buyer changed mind and paid ebay for the label) all 3 were handed to me without postie asking to sign. I'm not a nasty **** so refund the buyer anyway - other sellers might not be so honest, but I would not use ebays label as most posties arent getting sigs. I would send it tracked myself.
1 Like #36
larrylightweight
Iv got to say this why do people buy off eBay without looking first on other sites like Amazon to see if it's cheaper lazy shopping comes to mine

*Mind.

As a ridiculously savvy shopper of course I shopped around. However, when the item arrived from Amazon, the invoice was actually something like "Honeywell 812350000012" so it didnt have the name of the item (hence why it wouldnt have come up when I searched it - mentioned this in comment#10)

breeville
personally, dont buy to return.

Huh?

japes
if you don't post it back to the seller then why should eBay refund you? Sorry but if you fall for something like this then you deserve to lose money

High scoring 100% account... With a polite email with a return label. I wouldnt say im gullible, but id certainly trust a sincere sounding seller.
#37
breeville
personally, dont buy to return.
i dont think the seller is a scammer.
amazon and ebay offer postage to be bought and sold. hes probably using the cheaper.
regardless, if you provide ebay with a returns label. they will honor and refund
ive had issues with returns (phones getting blacklisted) and sellers are saying you have tampered eith it etc.
i provided a checkmend and they refunded after i sent it back via rmsd.
i have had the same issues with abroad. even if you use international signed for ebay and paypal have a way to see which carrier has the parcel for delivery.
i dont see why this is a scam (old or new) i think HUKD should never have posted this on their whatsapp alerts
If in your opinion it is not a scam then why did the seller not refund the buyers payment?
#38
5426angela
breeville
personally, dont buy to return.
i dont think the seller is a scammer.
amazon and ebay offer postage to be bought and sold. hes probably using the cheaper.
regardless, if you provide ebay with a returns label. they will honor and refund
ive had issues with returns (phones getting blacklisted) and sellers are saying you have tampered eith it etc.
i provided a checkmend and they refunded after i sent it back via rmsd.
i have had the same issues with abroad. even if you use international signed for ebay and paypal have a way to see which carrier has the parcel for delivery.
i dont see why this is a scam (old or new) i think HUKD should never have posted this on their whatsapp alerts
If in your opinion it is not a scam then why did the seller not refund the buyers payment?

because a case was opened. Most sellers do manual refunds. Could be item not arrived on time. If a seller accepts a return and provides an address he isn't exactly refusing a return.
#39
breeville
5426angela
breeville
personally, dont buy to return.
i dont think the seller is a scammer.
amazon and ebay offer postage to be bought and sold. hes probably using the cheaper.
regardless, if you provide ebay with a returns label. they will honor and refund
ive had issues with returns (phones getting blacklisted) and sellers are saying you have tampered eith it etc.
i provided a checkmend and they refunded after i sent it back via rmsd.
i have had the same issues with abroad. even if you use international signed for ebay and paypal have a way to see which carrier has the parcel for delivery.
i dont see why this is a scam (old or new) i think HUKD should never have posted this on their whatsapp alerts
If in your opinion it is not a scam then why did the seller not refund the buyers payment?
because a case was opened. Most sellers do manual refunds. Could be item not arrived on time. If a seller accepts a return and provides an address he isn't exactly refusing a return.
The seller purchased the item from Amazon got it delivered directly to the buyer sent as a gift, then had the buyer return it to Amazon with a free Amazon return label, the seller then gets a refund from Amazon and doesn't refund the buyer. The buyer has not returned to the sellers address so no tracking can be provided for a refund from eBay so seller can close the return without refunding. Seller has both refund from Amazon and buyers payment, buyer has nothing.. sounds a bit like a scam to me.

Edited By: 5426angela on Jan 24, 2017 11:35
#40
YouDontWantToKnow
landros1
Cunning stunt.
If you rearrange the letters you get an accurate description of the seller.
oh ... thats funny! i bet they didn't realise oO

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