New Sky + HD box - faulty after 2 weeks

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  dimebars1 year, 10 months ago #1Show comment toolsReply

  So they're replacing the faulty box FOC and crediting you for lost service? What more are you looking for? Seems reasonable enough to me
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  aircanman1 year, 10 months ago #2Show comment toolsReply

  The Sky+ HD boxes are prone to going, since I had one which was about 4/5 years ago, I have had about 10 replacements. Just be careful when the warranty runs out, Sky can be a pain in the butt.
  
  Personally I would not expect anything more, other than a faster engineer call out, they usually come around 3 days after I call. ??
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  diabeticguy1 year, 10 months ago #3Show comment toolsReply

  Three weeks without a TV service and a refund for a service I haven't had, as a loyal customer who reads every day on this forum about others who get free this, free that, I expect a lot more.
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  Snoop71 year, 10 months ago #4Show comment toolsReply

  3 Weeks wait is awful. I would get back on the phone And complain
  

  
  Edited By: Snoop7 on Jul 08, 2011 22:08
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  dimebars1 year, 10 months ago #5Show comment toolsReply

  They get free this and that because they threaten to leave not because it's broken
  
  Your problem now I you're probably locked in for another 12 months. If you weren't happy you shouldn't have signed up
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  diabeticguy1 year, 10 months ago #6Show comment toolsReply

  dimebars

  They get free this and that because they threaten to leave not because it's broken
  
  Your problem now I you're probably locked in for another 12 months. If you weren't happy you shouldn't have signed up

  
  So I should get a crystal ball should I to ensure that before I sign a contract I can ensure the set top isn't go to blow up. I can assure you I won't be locked into anything; consumer law dictates that the item must be fit for the purpose.
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  deanos1 year, 10 months ago #7Show comment toolsReply

  You are getting it repaired and a refund for loss of service, you are getting exactly what you are entitled to.
  
  "I can assure you I won't be locked into anything"
  
  Well yes you will if you signed up for a 12 month contract, a faulty box is not a reason to get out of a contract, Sky are fixing the box so upholding there part of consumer law
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  Inactive1 year, 10 months ago #8Show comment toolsReply

  20 days to swap a faulty receiver is unreasonable service.
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  dimebars1 year, 10 months ago #9Show comment toolsReply

  The only thing you can really complain about is the wait for repair. But it doesn't automatically entitle you to millions in compensation. You have been compensated for your loss already, so you aren't getting anything else.
  
  And a someone says, under consumer law, sky have fulfilled their contract. Meaning hello 12 month tie in
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  guv1 year, 10 months ago1 Like #10Show comment toolsReply

  Send an email to their executive complaints department.
  
  jeremy.darroch@bskyb.com
  
  Don't mess about with calling or their service help emails.
  
  Let us know if you've not had it replaced before the end of the week.
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  diabeticguy1 year, 10 months ago #11Show comment toolsReply

  I have sent an email to the above as well as accepting a current credit to my account of £60

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