New virgin media tv package taken out unhappy with deal - HotUKDeals
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New virgin media tv package taken out unhappy with deal

vinylkiller Avatar
6y, 6m agoPosted 6 years, 6 months ago
Ok so I have been with virgin media for a few years with the broadband and phone package,we were with sky for the tv. We recently upgraded to virgin media for the tv and got the v+box HD which we were made to pay £75 for,was up town today and saw they have a newer model out and if u have a xl package this box is free. Really fuming that we were made to pay £75 for a now obsolete model and we are only a month into our contract. Any ideas what we can do to get some compensation.
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vinylkiller Avatar
6y, 6m agoPosted 6 years, 6 months ago
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banned#1
you didn't pay £75 for the box, you paid it for installation.
Compensation? Really?
If it was now £150, would you still be fuming and ring to pay an extra £75?
#2
colinsunderland
you didn't pay £75 for the box, you paid it for installation.
Compensation? Really?
If it was now £150, would you still be fuming and ring to pay an extra £75?


No install was free the box was £150 but got it for £75,I could see there point if it was several months down the line. This is a month later and they knew well fine this was coming out.
banned#3
Give them a call ,and let them know they should be able to refund you the diffrence.
banned#4
vinylkiller
No install was free the box was £150 but got it for £75,I could see there point if it was several months down the line. This is a month later and they knew well fine this was coming out.


why would you pay for something you never own? However they put it to you the £75 was an instal/set up fee
#5
Virgin own their own boxes, unless their T&C's have changed. You don't buy or own them like SkyHD/+ boxes.
banned#6
colinsunderland;8741121
why would you pay for something you never own? However they put it to you the £75 was an instal/set up fee

correct!

My 1 year old TV was upgraded a couple of months after I bought it. I didnt expect compensation lol.

Why not devote your effort into phoning VM and asking them rather than ranting on here?
#7
J_B
Virgin own their own boxes, unless their T&C's have changed. You don't buy or own them like SkyHD/+ boxes.

well on the bill it is £150,£75 for insall and £75 for the box and they discounted the install.which they now offer free insall and box
csiman
correct!

My 1 year old TV was upgraded a couple of months after I bought it. I didnt expect compensation lol.

Why not devote your effort into phoning VM and asking them rather than ranting on here?


and hardly the same,i have a yearly contract with virgin that have basically sold me this box knowing fine well that a new one was coming out and being offered free.maybe 6 months down the line then i guess but a month after taking the contract
#8
vinylkiller
well on the bill it is £150,£75 for insall and £75 for the box and they discounted the install.which they now offer free insall and box


and hardly the same,i have a yearly contract with virgin that have basically sold me this box knowing fine well that a new one was coming out and being offered free.maybe 6 months down the line then i guess but a month after taking the contract


You aren't understanding this too well...

You don't own the box!! if you cancelled your subscrption tomorrow, they would want the box back! if you want a new one, break it and virgin will give you the new one!

Cheers!
#9
if your saying you've paid for the box, it just means you've paid to rent the box.
#10
jayjayuk1234
You aren't understanding this too well...

You don't own the box!! if you cancelled your subscrption tomorrow, they would want the box back! if you want a new one, break it and virgin will give you the new one!

Cheers!


lilraul
if your saying you've paid for the box, it just means you've paid to rent the box.


never heard of that before,i was understanding i was paying for the box.same as a mobile contract if i cancel after my contract the phone/box is mine i must be wrong.
banned#11
vinylkiller
never heard of that before,i was understanding i was paying for the box.same as a mobile contract if i cancel after my contract the phone/box is mine i must be wrong.


im afraid not, the box, or virgin modem is never yours, you just rent it, on the plus side, they replace it if it goes wrong all the time you rent it
#12
I ordered a couple of weeks back and I'm just getting TV XL on its own- free installation, free box, £120 quidco. I'd have a moan if i was you, but their customer services are useless.

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