new wireless router help please!! - HotUKDeals
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new wireless router help please!!

dancing queen Avatar
6y, 11m agoPosted 6 years, 11 months ago
Please help! I'm useless at this kind of thing! I assumed I'd just be able to disconnect the router I'm using at the moment (a vodafone one...if that makes any difference?) and connect the new one...but NO that would just be too simple!
If I connect the yellow cable from the computer to the WAN hole the light glows, and if I connect it to the LAN hole, the light glows too...showing its working...but the grey cable that goes to the phone line doesnt seem to register in either of the holes? (I'm assuming the grey phone cable, marked e modem on the box, should go to the WAN hole...and the yellow computer cable goes in the LAN hole?)
Am I being REALLY thick? Can some lovely techy person help a damsel in distress?
dancing queen Avatar
6y, 11m agoPosted 6 years, 11 months ago
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#1
Are both the WAN and LAN ports the same size? Sounds like you may have a cable modem if so... can you post the model number?

The port for the phone cable should be the same size as the plug on the phone line cable.

Also you will need to set up the new one (if possible) with your ISP account and password
#2
yes the ports are the same size..but the grey phone cable is smaller than the yellow computer cable.
#3
sorry - half an answer! the router is a Tenda wireless broadband router model W311R+
#4
That makes sense - can't find much specific info on the router but it sounds like it's a cable one where you need a dsl router?
I'll keep checking though
#5
a dsl router?!!
All I want to do is set up the computer for the kids to be able to use the Wii!!? :(
#6
Sorry. Basically in this country you have 2 choices for broadband - cable or phone line. Bothe use different methods for connection. If your new router doesnt have a phone port (usually labelled ADSL) then I can only assume it is a cable one - the documentation on their website is a bit ambiguous to say the least!

Did you buy this router new today? As I think you may have to take it back and exchange for a "dsl one"

Who is your ISP?
#7
yes - got it from a HDUK deal from ebuyer. Don't know what their refund/exchange policy is?
We're with vodafone...but they charge quite alot for a wireless router.
What should I be looking for then please?
#8
OK, well when I bought a wii I bought a buffalo router - but that was quite pricey too as I bought it from Tesco as I wanted it there and then! And this one stated it was compatible with the wii.

I'm not up on current deals - so perhaps someone could assist there
#9
Thank you SOOO much for your help...very very kind. I'll have a look and see whats about...now I know what I'm looking for, it'll be easier. Happy Christmas! :santa:
#10
dancing queen
yes - got it from a HDUK deal from ebuyer. Don't know what their refund/exchange policy is?
We're with vodafone...but they charge quite alot for a wireless router.
What should I be looking for then please?


From any shop you're entitled to a full refund if you notify the shop within 7 days for anything bought without you having a chance to examine it beforehand - although that doesn't include postage either way.
#11
Just emailed them, and they sent a return number and label through. Refund or exchange. Easy. Impressed! Of course I lose the cost of the postage, but thats no big deal.
Thanks for all your help guys.

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