My son bought me a beautiful dressing gown from Next for Mothers Day, cost him £45.
Opened it as it was just what I wanted/needed took the labels off and tried it on, only to find no belt attatched or in the bag. So put it all back in its bag labels and everything (even the plastic attachemt tag)
Due to illness only managed to get to Next today, but was told I could change it for another one as my son had lost the receipt!!! I could have got a slightly different on but this one wasn't in the sale and I would have to pay them and extra £25 to purchase it.
I'm so annoyed, my dressing gown is not fit for purpose and I can fasten it (no belt) but yet they won't change it and only offer is a refund for £20 or pay £25 extra. What are my rights? Can they do this?