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Next online help please?

clarelouise25 Avatar
8y, 8m agoPosted 8 years, 8 months ago
I was in town today and saw a really nice pair of trousers but decided not to buy them at the last minute. Im now kicking myself so ive decided to get them online. i've just registered and got to the point of putting in my card details for the order. The problem i have is i see no place to put in the free delivery code! and also i have a giftcard, where would i have to put those details in? Help would be muchly appreciated! Thanks!
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clarelouise25 Avatar
8y, 8m agoPosted 8 years, 8 months ago
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(19) Jump to unreadPost a comment
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#1
Not ordered from next before, but usually gift cards are only able to be used in store and not online - maybe someone else can clarify
#2
im not too fussed about the giftcard to be honest its just the free delivery that i'd really like to use if anyone can help
banned#3
if you have gone through a cashback site there will be no code box
#4
I had the same problem with the free delivery code when I ordered from the sale, there is usually a box to enter it into after you enter your postcode when you login but it was not there, I thought they may have done this so you could not use the code on the sale items! I ended up paying for delivery! :?
#5
Next is notoriously difficult to work if you are not careful,,,,,

I have a next account and can tell you that if you have only just set up, and you dont have your customer number - you are going to be stuffed as they wont give it to you on the phone - if you DO have your customer number - I may be able to look for you if you like?
#6
As for the free delivery codes - sometimes I can get this in at the checkout - other times it wont take it.. No matter how many times I try it...
#7
When i have been unable to put in free delivery code i have waited till i have received my statement then phoned them.As long as i have still had the delivery code they have refunded me the delivery charge.
Hope this works for you .Its worth a try anyway
banned#8
order by phone
[HUKD Blog Network]#9
Im not the most technically minded person but couldnt see the free delivery box last time i ordered either.. I believe my husband "cleared the cookies" (whatever that means!) and hey presto it apperared.. Sorry cant be more help-thats all i know and i got there eventually! :)
#10
usually isnt the code added when you log in? not after you have filled your basket??
banned#11
louloo
usually isnt the code added when you log in? not after you have filled your basket??


yes it is, but the code box is not present when going through a cashback site like quidco, also it wouldnt appear on a first order i wouldnt have thought
#12
thanks everyone, i didnt go through a cashback site although that is a good idea! It is my first order online so that may be why, i dont want to call them really cos i got the delivery code off of here lol. I think i'll wait until 2moro and hope its still in the store!! thanks again!
#13
Can you not order for store delivery & pick-up, hence no postage costs?
#14
it only gave me 2 options: Free delivery and pay 3.75 for a next catalogue or 3.75 delivery :(
banned#15
clarelouise25
it only gave me 2 options: Free delivery and pay 3.75 for a next catalogue or 3.75 delivery :(


if you havent actually gone through with the transaction and registered, then clear cookies and go through quidco and althought you still have to pay £3-75 delivery quidco give you

£10 for each customer who is accepted as a brand new Flexible Account holder by passing a credit check, and ordering a directory
#16
i didnt go through with it cos i thought i was missing something lol. i wont get accepted for an account cos ive got a bad credit rating, when i tried to register it said i could only pay by credit/debit card
#17
Well I've tried all sorts & still can't get that promotion box to come up.
I even rang Next on-line help desk who just said that it should be there on the sign-in page. I remember it being there in the past, but it just ain't there now, & I've tried it on my PC & 2 laptops.
banned#18
oh i have just tried it it isnt there, maybe they have stopped the use of codes
#19
I got a new flexible account the other day - chose to do it coz I'd get £10 from quidco, which has tracked etc. Got a letter from Next couple days after catalogue, with a voucher code for free next day delivery... same one as on this forum. So they still must be taking them. I've not tried getting anything online yet though. Just thought I'd put my 2p in that they're still giving out the codes.

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