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NHS direct are a waste of time!

babybutton Avatar
7y, 4m agoPosted 7 years, 4 months ago
OMG! i am so seriously annoyed!! i'm not one of these oh no swine flu quick run to the doctors or phone an ambulance people but my daughter came out of school today complaining of a headache - she got told to just sit and rest while i made the tea, then after an hour she started sniffing and coughing mildly which by no means did i take as her having the flu or anything else but about 15 mins before bed time her temperature sky rocketed. The poor thing was bright red and her body was boiling all over. I put her to bed and tried to ring NHS direct as a temperature is blatantly a sign of something not good. Only to be met with a recording stating that they were only dealing with patients that were very unwell and flu is a mild illness that can be safely treated at home yourself and only to stay on the line if you feel seriously unwell.
I was livid - the service is there for people to get help and all of a sudden my daughters not good enough for help?? I tried to stay on the line at which point it then said sorry we can not take your call at the moment and the line went dead. I rang back 4 times to get exactly the same - they wouldn't even know if my daughter was seriously ill or not seeing as they won't even take people's calls!!! It's so not right being thrown off the phone and not even being given a chance to speak to someone before they know what's wrong - there could be people with meningitis or anything ringing them to simply get advice of what to do and they aren't taking calls!!!!! idiots - sorry about my rant but i really think it's a disgrace - i get the whole they're under a lot of calls thing but to dismiss people without even putting them through to anyone is a joke, i bet people die because of this they're there to give advice and it isn;t right nor fair for them to answer some calls and not others!
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babybutton Avatar
7y, 4m agoPosted 7 years, 4 months ago
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#1
Hon if you're worried about her, call your emergency doctor/ take her to a walk in clinic or to the emergency room. x x
#2
even if you get through all they will say is stay in for 2 days in bed.
as silly as it sounds, its probably the best solution. if it persists after 2 days, theyll tell you to go to your gp.

NHS=joke
they somehow managed to give my 78 year old grandma an extremely high oxygen dose, when she had one collapsed lung, which essentially overdosed her. we got an 'apology'
#3
Ok.. -- im no doctor....

try this to start with..

http://www.nhsdirect.nhs.uk/FluSAT/P2.htm

Flu and Swine flu checker..

IF IN DOUBT --- GO TO A&E..

I Never go to A&E (god forbid) and dislike time wasters who go there for no reason... ie a broken nail... but if you are really worried go, better to be safe with your child..

Cheers

Rick
#4
Not good, sorry to hear about your daughter, i hope she feels well soon, what about an out of hours surgery,the nurse that takes the details can either authorise a doctors visit or more likely ask you to bring your daughter to the surgery , only thing is with so many swine flu cases now perhaps their procedures and guidelines have been changed due to the massive extra workload but at least you should get advice and get through quicker than NHS Direct.Good Luck.
#5
Nhs Direct are seriously under pressure due the unecessary panic caused by swine flu and the 1000's of calls they are receiving each day.

Google your local NHS Trust and there will be a local emergency line number to call.

I hope you daughter is ok
#6
i'm worried about the high temperature but after my call to the automated ignoring you machine called NHS direct - i feel like i've been given the advice to not bother anyone with it!! obviously it's not important enough for them to pick the phone up to. Before this stupid pandemic thing if a 7 year old had a high temperature, hot and cold shivers, and joint pain/lethargy they would be bothered - now it's a case of if you have anything remotely flu like a doctor wont come out tosee you and you aren't allowed to go to the doctors surgery! it's madness and i really am perplexed as to what to do! calpol is all i have and that isn't helping! If i take her to the emergency room i fear i'll just get branded as one of those scaremongers who are attention seeking and just jumping on the band wagon of swine flu - but then on the other hand my daughter is genuinely not well but i don't know to what severity and the whole "help line" thing would have been useful but now i'm just offended!
#7
You are genuinely worried about your child. Sod what anybody thinks - get her whatever help you think she needs.
xx
#8
babybutton
i'm worried about the high temperature but after my call to the automated ignoring you machine called NHS direct - i feel like i've been given the advice to not bother anyone with it!! obviously it's not important enough for them to pick the phone up to. Before this stupid pandemic thing if a 7 year old had a high temperature, hot and cold shivers, and joint pain/lethargy they would be bothered - now it's a case of if you have anything remotely flu like a doctor wont come out tosee you and you aren't allowed to go to the doctors surgery! it's madness and i really am perplexed as to what to do! calpol is all i have and that isn't helping! If i take her to the emergency room i fear i'll just get branded as one of those scaremongers who are attention seeking and just jumping on the band wagon of swine flu - but then on the other hand my daughter is genuinely not well but i don't know to what severity and the whole "help line" thing would have been useful but now i'm just offended!


like someone said, call your local emergency line for reassurance and advice! :thumbsup:
[helper]#9
RickT


IF IN DOUBT --- GO TO A&E..


Do not go to A & E if she does have flu - you are likely to infect everyone in the waiting.

If its mild follow the instructions on the NHS website . If she does have swine flu they (GP)should give you a voucher for tamiflu and tell you where to collect it.

BTW its worth stocking up with paracetamol (Superdrug is probably the cheapest place -16 tablets for 16p) and kalpol for the younger children
banned#10
do you have a digital thermometer?

When my daughter was diagnosed with swine flu she had temps of 39 plus. Sounds very similar to your daughter.

Give her Calpol/Caprofen and then phone your docs in the morning. Once you have explained the symptoms he should give you tamiflu, no doc wants to take the chance anymore. Its spreading like wildfire so there is a huge chance thats what she has.

Hope she feels better soon!

xxx
#11
Try and ring your local out of hours surgery now and try and get a visit,if not i would take her straight to casualty, if you have exhausted other options.Its ok saying dont go to casualty bla bla bla but your daughter is very unwell and NHS cant be bothered to answer your call, last resort go to casualty and get her treated and diagnosed for whatever she has
#12
fireheaven
Nhs Direct are seriously under pressure due the unecessary panic caused by swine flu and the 1000's of calls they are receiving each day.

Google your local NHS Trust and there will be a local emergency line number to call.

I hope you daughter is ok


unnecessary?

I worry greatly and with good reason and Im sure many other parents with children with existing problems and/or feeling sick feel it is very necessary.

ATB
#13
also try wetting a face towel with cold water and put it over her forehead :)
banned#14
if you have Calprofen/nurofen you can give her that too aswell as Calpol. if her temp goes to late 39... or 40 just take her straight to A&E. No point taking the chance, sod what anyone else thinks!

xx
banned#15
dantheman3989
also try wetting a face towel with cold water and put it over her forehead :)


very good idea :)
#16
RickT

I Never go to A&E (god forbid) and dislike time wasters who go there for no reason... ie a broken nail... but if you are really worried go, better to be safe with your child..

Cheers

Rick


exactly! i feel exactly the same - i'm not some loon who wants to waste their own time and a doctors time who could be using it on someone who is seriously ill but at which point does the guess work of myself come down to diagnosing a child! i don;t want to go to a&e but would like to know at what point if she gets no better i should! or know what as a parent and with minimal medical resources should i be doing - bed rest yes but if she's burning up should i do the whole cold flannel thing with no blankets but then would she be at more risk of getting more ill or keep her warm at risk of something else - advice is what they're for and people who need it can;t get it - it makes me so so angry!
banned#17
We have a flu pandemic and your child is displaying flu-like symptoms.

Plenty of fluids and rest.
#18
Susannah
You are genuinely worried about your child. Sod what anybody thinks - get her whatever help you think she needs.
xx


+1
#19
student_mummy
very good idea :)


thanks :)
its the best feeling ever if its flu.

edit: i wouldnt go to A&E. if it gets very serious, calling an ambulance might be better
#20
babybutton;5770179
i'm worried about the high temperature but after my call to the automated ignoring you machine called NHS direct - i feel like i've been given the advice to not bother anyone with it!! obviously it's not important enough for them to pick the phone up to. Before this stupid pandemic thing if a 7 year old had a high temperature, hot and cold shivers, and joint pain/lethargy they would be bothered - now it's a case of if you have anything remotely flu like a doctor wont come out tosee you and you aren't allowed to go to the doctors surgery! it's madness and i really am perplexed as to what to do! calpol is all i have and that isn't helping! If i take her to the emergency room i fear i'll just get branded as one of those scaremongers who are attention seeking and just jumping on the band wagon of swine flu - but then on the other hand my daughter is genuinely not well but i don't know to what severity and the whole "help line" thing would have been useful but now i'm just offended!


fireheaven;5770171
Nhs Direct are seriously under pressure due the unecessary panic caused by swine flu and the 1000's of calls they are receiving each day.

Google your local NHS Trust and there will be a local emergency line number to call.

I hope you daughter is ok


As FH says they are being inundated with calls due to the mass panic because of the swine flu, several of the staff I know have suffered telephone abuse by so called 'dying' patients. If you are really worried, phone your GPs out of hours service or take her to A&E. I hope she gets well soon :?
#21
FilthAndFurry
We have a flu pandemic and your child is displaying flu-like symptoms.

Plenty of fluids and rest.


And at what internet school did you study medicine?


:whistling:
#22
right - going to try the out of hours one- have got the number and thanks to everyone helping - i think HUKD should replace the nhs direct line!!
#23
roadrunner1
unnecessary?

I worry greatly and with good reason and Im sure many other parents with children with existing problems and/or feeling sick feel it is very necessary.

ATB


Unnecessary as it is flu - that's it.

I have two young children, one with health problems and there a quite a few children in their school who already have it. I know the symptoms and what I need to do should they get ill
#24
tinkerbell28
^^ Exactly, although phone first if you think it's swine flu don't just march her down A+E, phone the local NHS, see what quarantine rooms they have at the hospital. Could infect a lot of vunerable people at hospital:)
Hope she is better soon x


i dont think it's anything - it could be a cold (although the whole temperature thing which is my concern means it may be more) it may be normal flu - im not going with the whole swine flu thingy - my point is that that is what's made the NHS direct line an utter waste of time
banned#25
just check her temp hun, if you dont have a thermometer get your OH or a friend to nip to asdas and grab you one. Its the best thing i have in my medicine cabinet :)
#26
babybutton
right - going to try the out of hours one- have got the number and thanks to everyone helping - i think HUKD should replace the nhs direct line!!


Wise idea, i hope she gets well soon. I am not religious but will say a wee prayer just for her.:thumbsup:
banned#27
Bully
And at what internet school did you study medicine?


:whistling:


The Internet School of Don't Be a Muppet - I got a bursary.

V. prestigious
#28
fireheaven
Unnecessary as it is flu - that's it.

I have two young children, one with health problems and there a quite a few children in their school who already have it. I know the symptoms and what I need to do should they get ill


Well I guess my child is a greater risk group and I do worry. Everyone is not in the same position of course.
#29
cliffs?
#30
do you know I'm usually right in here with some sarky answer about how its only the flu and you've more chance of dying from walking down some stairs but to be honest i'd just take her to casualty.

It's obviously worrying you daft and as you said your not a doctor and I wouldn't rely on advice from an internet forum about something as serious as your kids health. Good luck and I'm sure in a few days everthing will be fine.
#31
tinkerbell28
^^ Exactly, although phone first if you think it's swine flu don't just march her down A+E, phone the local NHS, see what quarantine rooms they have at the hospital. Could infect a lot of vunerable people at hospital:)
Hope she is better soon x


If you cant get though to NHS direct after a couple of trys... (they always do call backs anyway after speaking to a non doctor call centre staff.

What you should do, if you are REALLY WORRIED, go to A&E in the car with say your partner and leave the chlid in the car.

Go to reception and advise... that way your chlid is not in the waiting room infecting others and you will get seen to quicker due to it been a child.

use you own judgement as im sure she will be fine...

I would say non of use here are doctors and it maybe not the best place for use to get advice, but its just a case of what we may do in that position..

Cheers

Rick
#32
RickT


What you should do, if you are REALLY WORRIED, go to A&E in the car with say your partner and leave the chlid in the car.



Rick


thinking batman! :thumbsup:
#33
they dont want you to contaminate more people and if you go to the doctors or hospital you will just infect more and more they recommend you stay at home and ring a freephone number 0800 1 513513 for information
#34
tinkerbell28
You need to nip down the shops and get a thermometer if you don't have one, that is the first thing they will ask you for an accurate reading. Is hubby at home, or a neighbour? Then phone local out of hours:thumbsup:


shops??? there is no shops anywhere near me and i'm not leaving the kids at home alone!!!! i've phoned the out of hours and am just waiting for a doctor to ring me back - i feel so horrible having to ring them when there's probably more important things they could be doing but seriously this whole nhs line thing is a disaster!!
will get a thermometer tomorrow when i can get someone to get me one - the only person anywhere near me that i could ring is their nana and she's 76 and in bed hours ago!!
got no car so thats no help either but thanks for the whole out of hours doctor thing - i never even knew there was one - not usually one to bother people with things in the middle of the night but with not knowing what to do or having anyone tell me what to do or what i could do i didn't want to start taking her places im not meant to or bothering people unnecessarily! will find out what the out of hours has to say when they call back and can't wait until tomorrow when the regular gp is open so i can call them! stupid thing is she has a doctors appointment on wednesday for unrelated illness and now as she has "flu like" symptoms i won't be able to take her!
#35
babybutton
si've phoned the out of hours and am just waiting for a doctor to ring me back -o!!


Good call...

Let us know how you get on............ and relax for 10 minutes with a face cloth in hand!

Rick
#36
babybutton
shops??? there is no shops anywhere near me and i'm not leaving the kids at home alone!!!! i've phoned the out of hours and am just waiting for a doctor to ring me back - i feel so horrible having to ring them when there's probably more important things they could be doing but seriously this whole nhs line thing is a disaster!!
will get a thermometer tomorrow when i can get someone to get me one - the only person anywhere near me that i could ring is their nana and she's 76 and in bed hours ago!!


dont feel bad. you pay your taxes for that service!
#37
tinkerbell28
It was just a suggestion...........when assessing a child, the first thing we ask for is temp..........you were right to phone OOH.
The NHS is suffering because of the mass hysteria being caused by the media, they are trying x


I have found the media have actually given more helpful advice than the medical profession tbh, obviously not all helpful but still...
banned#38
babybutton
shops??? there is no shops anywhere near me and i'm not leaving the kids at home alone!!!! i've phoned the out of hours and am just waiting for a doctor to ring me back - i feel so horrible having to ring them when there's probably more important things they could be doing but seriously this whole nhs line thing is a disaster!!
will get a thermometer tomorrow when i can get someone to get me one - the only person anywhere near me that i could ring is their nana and she's 76 and in bed hours ago!!


so if you need to get your child medication how you going to do it, to be honest and im probably speaking out of turn, you seem more concerned about filling hukd in than sorting out the problem
#39
sassie
so if you need to get your child medication how you going to do it, to be honest and im probably speaking out of turn, you seem more concerned about filling hukd in than sorting out the problem


distasteful
#40
I take it you've given her paracetamol ?

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