OMG! i am so seriously annoyed!! i'm not one of these oh no swine flu quick run to the doctors or phone an ambulance people but my daughter came out of school today complaining of a headache - she got told to just sit and rest while i made the tea, then after an hour she started sniffing and coughing mildly which by no means did i take as her having the flu or anything else but about 15 mins before bed time her temperature sky rocketed. The poor thing was bright red and her body was boiling all over. I put her to bed and tried to ring NHS direct as a temperature is blatantly a sign of something not good. Only to be met with a recording stating that they were only dealing with patients that were very unwell and flu is a mild illness that can be safely treated at home yourself and only to stay on the line if you feel seriously unwell.
I was livid - the service is there for people to get help and all of a sudden my daughters not good enough for help?? I tried to stay on the line at which point it then said sorry we can not take your call at the moment and the line went dead. I rang back 4 times to get exactly the same - they wouldn't even know if my daughter was seriously ill or not seeing as they won't even take people's calls!!! It's so not right being thrown off the phone and not even being given a chance to speak to someone before they know what's wrong - there could be people with meningitis or anything ringing them to simply get advice of what to do and they aren't taking calls!!!!! idiots - sorry about my rant but i really think it's a disgrace - i get the whole they're under a lot of calls thing but to dismiss people without even putting them through to anyone is a joke, i bet people die because of this they're there to give advice and it isn;t right nor fair for them to answer some calls and not others!