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Nintendo DS - not working

Mum2ConnornCerys Avatar
9y, 1w agoPosted 9 years, 1 week ago
We have a regular Nintendo DS ( not lite ) and all of a sudden its not working anymore.My partner reckons it could be the lithium battery inside doesn't work anymore.There is back slot which can be unscrewed where the battery is,does anyone know anything about them? There lots about the battery on the label on the back of the DS.

Rating : 5.2V =1.6W,Rechargeable battery:Li-ion ( NTR-003)3.7V,Power Supply Input:5.2V=320mA.Use onlyAGS-002.

We have 2 chargers so its not our charges the problem and when we plug it into the mains,its trying charge,the orange light is flickering on and off but we can't switch the DS on by the power button at all.
Surely if the lithium battery didn't work then it would go on by mains I have thought but my partner says otherwise and if battery dead it won't go by mains.
Anyone any ideas? If not I'll buy a DS Lite next yr for my son as we spent up really Xmas wise ages back and I just buying the odd low priced bits if and when we see them.
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Mum2ConnornCerys Avatar
9y, 1w agoPosted 9 years, 1 week ago
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1 Like #1
According to our lad here the DS will NOT work by mains only . He says it's likely to be either a dead battery or there is a power fuse inside the DS which needs replacing. The power fuse would normally be replaced by a pro.

You should be able to get a battery off Ebay fairly cheap. Do you know anyone who has a DS the same as yours that you could borrow the battery just to check ? They are easy to change over. The DS Lite ones will not fit BTW.

Here is the link to Nintendo's advice page on Power problems:
http://www.nintendo.com/consumer/systems/ds/trouble_power.jsp#no_light
Try everything on there as well like making sure the lids is closed correctly etc.

Sorry can't help more than that, hope it sorts itself out for you :)
#2
hottoshop
According to our lad here the DS will NOT work by mains only . He says it's likely to be either a dead battery or there is a power fuse inside the DS which needs replacing. The power fuse would normally be replaced by a pro.

You should be able to get a battery off Ebay fairly cheap. Do you know anyone who has a DS the same as yours that you could borrow the battery just to check ? They are easy to change over. The DS Lite ones will not fit BTW.

Here is the link to Nintendo's advice page on Power problems:
http://www.nintendo.com/consumer/systems/ds/trouble_power.jsp#no_light
Try everything on there as well like making sure the lids is closed correctly etc.

Sorry can't help more than that, hope it sorts itself out for you :)


I don't know anyone with a regular DS,everyone I know got Lites.If been maybe 2 mths ago I def replaced it at Xmas,usually some John Lewis £20 codes flying about which come in handy for £100 items on there.
Thanks 4 your info,I'll take a look at the Nintendo pages.We've had it ages and def had moneys worth,but def have to be replaced eventually,he prefers it over everything else we got to play games on.
1 Like #3
Return it under the sale of goods act and get it either repaired or replaced. :)
#4
thesaint
Return it under the sale of goods act and get it either repaired or replaced. :)


Actually Saint may have a good point with this because I'm pretty sure Nintendo offered a 2 year warranty on the Original DS. It was released on March 11th 2005 so even if you bought it on launch day it's not that far out.
The following are details of Nintendo's Uk Service Centre:
[COLOR="DarkOrchid"]Customer Services/General enquiries
For all technical enquires including servicing products, guarantee information, troubleshooting, part orders and release dates please contact:

Nintendo Service Centre
Codestorm House
Walton Road
Farlington
Hampshire
PO6 1TR
Telephone: 0870 6060 247 (Calls are charged at the National Rate to the caller)
Email Us:[/COLOR] [email protected]">[email protected]

Seems a pity just to write it off because the original DS's were much more durable for the young players.

Another idea might be that if you have a local independant game store or even somewhere like Gamestation to take it in and ask them if they know any way of testing it . If you pick a quiet time to go in you may well get some help.

Last resort is you may find they wil at least give you a few quid for it (and then sell it for a vast profit !) :whistling:

Good luck :)
#5
http://i207.photobucket.com/albums/bb277/pooheeyore/ds.jpg
#6
Ok thats my receipt,I don't know if I still got the main receipt anymore,but I usually scan all receipts for any largish purchases onto my computer as back up.
At the time I purchased it,I got it 3 games with it,so I don't know if I could instore back to Boots with it,as the games I think we only got 2 out of 3 here as the other not interested in and went on eBay.I also purchased the 2nd pack cos knew it was good price and made a small profit on eBay turning Boots pts into cash. So how would I be best going about this if I not the games anymore well all 3 of them,bit confused if they do anything without the 3 games as it was the original purchase.
#7
I'm not sure what you are getting at with regards to games and ebay.:?

Firstly, find out if it has a 2 year warranty. If it has, then it may be easier to return it to Nintendo, if it doesn't, then you need to find out a bit about the Sale of Goods Act, and get Boots to deal with it.

I would expect a Nintendo DS to last 3/4 years?
#8
Nintendo have closed down their websites at the moment so it's hard to find out the info regarding warranties.

I think I would either email or phone the numbers above and just say you understand it was 2 years and what are they going to do for you.
They have a reputation of being pretty good with customer service on repairs so you never know. Worth a phone call or whatever.

Boots are also pretty good and I might also be inclined to try them. If you've got the original packaging etc it would be helpful. Don't worry about the games, that's insignificant really.

If all that fails you would have to go Saints route and start laying down the law. :)

If I can find any more about the warranty I'll post it...........Regards :)
#9
Thanks for posting up you 2.
Well you know sometimes when you buy something,and say its an offer or something,you can't just return 1 of the items they want all.I don't want Boots saying to me,well we can't do anything with the DS cos this item we sold you had 3 game bundle specially with it,however I don't know if they be able to tell that it had games with it.
I've still got original DS box and instructions.Boots don't even sell these anymore instore but know they online to buy.I had been calling up Boots last couple days to ask if any DS Lites cos I've got about £400 on my Boots card with nothing to spend it on as usual.
I'm going email Nintendo I think 1st cos knowing Boots I go in and they be like we need to look into it about guarantee,the receipt doesn't say,I know here we got eceipts for shavers etc and they say 2 yr gurantee on etc.
#10
OK well I was wrong, apparently it is only 12 months warranty although they say that repairs or replacement may be carried out after warranty has ended at their discretion. (thanks to jasmin49 for getting that info for me)

That's the Nintendo Warranty and as Saint has said you may get further under the Sale of Goods Act.
Probably best to see what Nintendo has to offer first before going down that route though.

You may have a problem contacting them at the moment because they are completely overhauling there online operations in Europe but I would keep trying either by email or phone.

Be interesting to know how you do, keep us updated and if there's anything else you need help with just shout :)

Regards :)
#11
Ok so far,I contacted Nintendo and they said they might do a repair for free,they sent out a pre paid label and I've sent it off,they said they contact me if there will be charge before going ahead to repair.
#12
Thanks for keeping us updated, it's interesting to know what Nintendo will do.

I have my fingers crossed for you that they will fix it with no charge.

Take care and if you can let us know the outcome .

Regards :):):)
#13
Update.

Nintendo have repaired the DS,I don't understand the sheet sent back with it so don't know what was wrong in 1st place,but there been no charge says £.00,well pleased that it arrived today as we got our son a Disney Cars DS skin for Xmas for it from Amazon and a Mario sound effect stylus that was posted on here other day for £1.99 at Play.com,that also came today so super quick.So now I can give him these items Xmas day and he got his DS at hand now to use them on.
They told me it probably wouldn't come back till after Xmas but there you go at my door today,well pleased,so big thumbs up to Nintendo for service out of warranty.
#14
Mum2Connor&Cerys
Update.

Nintendo have repaired the DS,I don't understand the sheet sent back with it so don't know what was wrong in 1st place,but there been no charge says £.00,well pleased that it arrived today as we got our son a Disney Cars DS skin for Xmas for it from Amazon and a Mario sound effect stylus that was posted on here other day for £1.99 at Play.com,that also came today so super quick.So now I can give him these items Xmas day and he got his DS at hand now to use them on.
They told me it probably wouldn't come back till after Xmas but there you go at my door today,well pleased,so big thumbs up to Nintendo for service out of warranty.


Excellent news ! Just shows there are some decent customer services out there !

Have a great Christmas :santa:
#15
hottoshop
Excellent news ! Just shows there are some decent customer services out there !

Have a great Christmas :santa:



Thanks you too.

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