Nokia rubbish CS - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Nokia rubbish CS

£0.00 @ Nokia
So i send off my Nokia mobile phone to Nokia as its still under warranty, it basically had all sorts of problems before it died and wouldnt switch back on. I check the status daily and after 8 days i…
Lilly_White Avatar
7y, 3w agoPosted 7 years, 3 weeks ago
So i send off my Nokia mobile phone to Nokia as its still under warranty, it basically had all sorts of problems before it died and wouldnt switch back on. I check the status daily and after 8 days it says it has been repaired and sent back to me. It does come back but not repaired!

Theres a box ticked on the receipt to say theres water damage. No way is there water damage it has not been in contact with any water or moisture. I call CS at Nokia which are just as rubbish, said send it in again. Is it really worth all the hassle? Humph
Tags:
Other Links From Nokia:
Lilly_White Avatar
7y, 3w agoPosted 7 years, 3 weeks ago
Options

All Comments

(20) Jump to unreadPost a comment
Comments/page:
2 Likes #1
there should be a little water damage indicator you can see? did you check before sending?
1 Like #2
There was a thread about the same thing a couple of days ago, someone whose Nokia had failed during an upgrade, which they sent to be replaced only to also be KB'd under the excuse of 'water damage'. Do a search, you'll see the thread. It'd be interesting to see how closely the details of your experience match those of the other person's.
#3
plumberman01
there should be a little water damage indicator you can see? did you check before sending?


No, didn't know there is one, where is this please
#4
dxx
There was a thread about the same thing a couple of days ago, someone whose Nokia had failed during an upgrade, which they sent to be replaced only to also be KB'd under the excuse of 'water damage'. Do a search, you'll see the thread. It'd be interesting to see how closely the details of your experience match those of the other person's.


Interesting, will search it now, thanks
#6
dcx_badass
Someone else on here had this happen with a Nokia last week.


Thanks dcx, have repped you, have found that thread, looks like its a common fobb off they use
#7
#8
Lilly_White
No, didn't know there is one, where is this please


i used to sell phones long time ago and thought there was a square on some phones or like litmus? changed colour when it had been damp...
#9
take it back to where you bought it? or maybe send to one of the repair under warranty companies?
1 Like #10
The annoying thing with this is, your at the mercy of Nokia. If they find a fault that is beyond economical repair, so would have to replace the phone, it would be so easy to wet their finger and put it over the moisture indicator to say it had water damage!

If my Nokia 5800 became faulty, I would find the little test square and video it with a newspaper showing the date and showing the fault, then send the phone to them. If they then try and say it was water damaged I would have dated evidence to prove their lies.

Hope it all comes good for you.
#11
plumberman01
i used to sell phones long time ago and thought there was a square on some phones or like litmus? changed colour when it had been damp...


Yes, see it now its still white

stefor
The annoying thing with this is, your at the mercy of Nokia. If they find a fault that is beyond economical repair, so would have to replace the phone, it would be so easy to wet their finger and put it over the moisture indicator to say it had water damage!

If my Nokia 5800 became faulty, I would find the little test square and video it with a newspaper showing the date and showing the fault, then send the phone to them. If they then try and say it was water damaged I would have dated evidence to prove their lies. Hope it all comes good for you.


Good idea:thumbsup:


plumberman01
take it back to where you bought it? or maybe send to one of the repair under warranty companies?


Bought it from 02 website, what other companies can i send it to? Don't want to send it to Nokia again, i know they will use the same excuse
#12
tears on the phone probably due to crying
#13
boothy
tears on the phone probably due to crying


Crying. Why would i be crying:thinking:
#14
Lilly_White
Yes, see it now its still white

so not gone red?:?




Bought it from 02 website, what other companies can i send it to? Don't want to send it to Nokia again, i know they will use the same excuse


O2 shop? def get down there:thumbsup: tell them whats happened and you will take it further if not resolved.
#15
plumberman01
O2 shop? def get down there:thumbsup: tell them whats happened and you will take it further if not resolved.


Cheers plumberman will do that. Shall i mention its already been to Nokia?
#16
Lilly_White
Cheers plumberman will do that. Shall i mention its already been to Nokia?


well i dont know..ask them who do they send repairs too...we used to send nokias to intec so they were not connected i dont think. Certain phones went to their own repair but not nokia.

I think i would ask them who they send them to and can they send it? we have done it for customers...sent to another company(maybe intec then nokia) and the second time has been repaired so worth a try?
#18


Thank you once again. I might send it to these people in that case as it doesn't make a difference to them whether they fix it or supply a new one, rather then deem it liquid damaged when its not. Going to go to the O2 shop this morning and ask them where they send the phones too, if it's to Nokia themselves then that's no good as i will encounter the same problem
#19
Lilly_White
Thank you once again. I might send it to these people in that case as it doesn't make a difference to them whether they fix it or supply a new one, rather then deem it liquid damaged when its not. Going to go to the O2 shop this morning and ask them where they send the phones too, if it's to Nokia themselves then that's no good as i will encounter the same problem


we used to have water damage BER all the time and a lot of the time knew the customer hadnt got them wet-it was just normal usage...i think some phones are worse than others for letting water in..let us know how you get on?
#20
As I posted on the other water damage thread, Nokia Customer Services are useless!! There is no other word for them. - I would prepare yourself for a battle! :(

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Looking for Twitter login?
Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!