A year ago I ordered a piece of tat off play.com. The usual instock, then out of stock then switched to pre-order games began. It stayed on the site as available to pre-order till around Jan 09. Then switched to awaiting stock. I waited for the cancelled your order e-mail which never arrived.
Then the exact same thing appeared on the site on a new page, DOUBLE the price, and available to pre-order, it's now in stock. They only really changed the height in the product description so it was in cm not inches.
I e-mailed them to find out why they haven't sent it as it is in stock and clearly the same item, albiet with a huge price increase, they replied by immediately cancelling my order because:
"This item was only available in limited quantities and all stock has now
been sold. As it is unlikely that we will be able to offer the item again
in the near future we have cancelled this item from your account."
Take a look:
original order (£23.94):http://www.play.com/Gadgets/Gadgets/4-/3386320/Nintendo-Super-Mario-12-PVC-Statue-With-Mushroom/Product.html
re-listed item with price hike (£44.99):http://www.play.com/Gadgets/Gadgets/4-/9510026/Super-Mario-Bros-30cm-Mario-Vinyl-Figure/Product.html
Tell me it's "unlikely that [we] will be able to offer the item again in the near future" from those llnks. Isn't this kind of behaviour in retail totally illegal, I think fraud is the word that describes it, play have goten really bad IMHO.