Not fit for purpose SOGA help. - HotUKDeals
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Not fit for purpose SOGA help.

tinkerbell28 Avatar
7y, 2m agoPosted 7 years, 2 months ago
Hiya all basically a Q, I have a washer dryer that is 9 months old, now it went wrong at 4 weeks old, electrical fault the circuit board was replaced.

I did ask for a replacement and the retailer refused and offered repair only even though it was so new. So having no time to argue I was in desperate need of a working machine I let them fix it.

Last week I had to call them out for the second time as the seal was coming away from the drum, now I have another electrical fault, 5 times this week whilst using it and it's been the only appliance on at times, the kitchen and plug socket fuse trips. When I go into the kitchen the dash is flashing as it was last time when we had the fault, so it's also tripping the fuse now too.

Where can I get help to try and force a replacement as I don't think the retailer will be forthcoming but it's coming up 9 months old now and it's the third time it's faulty, I should be able to get a replacement shouldn't I?

Rep for help!
tinkerbell28 Avatar
7y, 2m agoPosted 7 years, 2 months ago
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1 Like #1
Hmmm, even at one day old, nobody has a right to a refund or replacement if the store can prove that it was fine when you took delivery etc.

Stores do offer a period where they will refund or exchange if an item is faulty, obviously the store you got it from doesnt lol!

Anyway, back to your problem, I would explain to the company that the machine must have been faulty when you took delivery, and that it has had too many faults to warrant more repairs, and that you are legally allowed a refund, but to compromise, you will take another machine.

If they play up, you may need to pay a local engineer to prove that the machine is unsafe, after 6 months it can be your responsability to prove the item was faulty when you had it, not the retailer sadly. Does this help at all?

It would help if I knew the retailer.

PS, the worst thing you can do is quote the usual 'not fit for purpose' and 'I can legally have a refund' because the 'gatekeepers' as I like to call them in customer service positions love it and just help you even less.
1 Like #2
You should have asked for a replacement or rejected it at 4 weeks old, I think they are within their rights to keep repairing it after this amount of time.

It's Saturday night, and i'm too tired to get a definite answer for you though. Rum and coke and 'tinternet do not mix. :)
#3
tinkerbell28
Yeah it all makes sense, I did reject it a 4 weeks and they said we either repair it or you are left with a faulty machine basically and the situation I am in I NEEDED it and could not argue:(

Thanks for the advice tho:thumbsup:

Thanks both!


Which retailer is it?
#5
aircanman



PS, the worst thing you can do is quote the usual 'not fit for purpose' and 'I can legally have a refund' because the 'gatekeepers' as I like to call them in customer service positions love it and just help you even less.


I disagree, - just be clear on your points and don't back down. The CS don't have clue if you know your stuff amd stand your ground :thumbsup:
#6
I had this problem with a washing machine where the fuse trips, it turned out the drum had split and somehow came into contact with the heating element, thereby tripping the fuse.
It may not be the same thing, but - my washing machine was about 5 years old, so the fault could be expected I suppose. Yours, at 9 months, should be in good working order. Is there a manufacturers warranty with it?
#7
e-mail or write to head office. Anything put in writing always helps and they have to reply. Any similar problems I have had it has always been resolved more efficiently after being put into writing. Good luck!:thumbsup:
#8
fireheaven
I disagree, - just be clear on your points and don't back down. The CS don't have clue if you know your stuff amd stand your ground :thumbsup:


You have a right to your opinion, but anyone who deals with complaints on here will tell you that the people who speak as if they know everything (and often dont) are a pain in the bum and will do as little as possible to help them, perks of the job!
#9
tinkerbell28
Dixons.



Ty:thumbsup:


Im very surprised they diddnt replace it the first time round, I would give them one more shot, then write to the Tech Guys who I think may deal with the issue, or customer services, and ask for the boss, the technology boss is John Naylor, dont know if washing machines is the same guy. He will send you vouchers straight away if you send a letter to him.

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