You prob remember some time ago i told you id arranged a pamper day treat for my mother and myself ( sept 10th) the day was.
Well i cant knock the day, it was truly amazing.
The pics came out fabulous. Mum and myself purchased some pictures and were told delivery within 6 weeks. We went through company called New Id.Cardiff Branch.
Anyway to cut long story short,The pictures have not arrived.Ive constantly telephoned over the last 2 weeks on a customer service number and NOONE has answered AT ALL!!
Last week i telephoned the place we went to and was told they would email the customer service dept to ask them to contact me. NO ONE HAS!!
So as im home off ill today i decided to chase this up( as its now 10weeks!)
AGAIN noone answering the customer service number. SO again i telephoned the New Id company and was told * Customer Service are having trouble with there phones so i WILL get hold of them and tell them to contact you by 5pm today)
SO being the type of person i am, i rang bt and YEP NO FAULT on that number!!!!! And as yet NOONE has called me. I really dont know where to go next.. I was thinking Trading Standards OR even WatchDog?
Any advice will be appreciated as im beginning to seriously loose patience.Im thinking of travelling to the actual place again and not leaving till i get the pictures OR the money back!