not impressed. i sent them a message mid-december when my PS3 broke. 3 weeks later i had heard nothing so gave them a call, and they said they'd fix my PS3 no problem - game them my details and said 'Total Console Repair' (TCR) would give me a call shortly to arange a pickup. a week later i have heard nothing from TCR, so i gave them a ring. asked them when they were going to pick up my PS3, and they said i would need a customer number for game. Been on hold to game.co.uk for over 20mins now. i miss my PS3!!!!