O'blue 3kw swimming pool heater - HotUKDeals
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O'blue 3kw swimming pool heater

Trogglescow Avatar
6y, 2m agoPosted 6 years, 2 months ago
This is a long shot I know, but I know how helpful (some!) people on HUKD are, so I thought I'd see if any of you nice peeps can help :-)

I have a couple of these 3kw O'blue pool heaters (both bought new off ebay) - model no. AC-90661E - and they BOTH leak when set up. And I don't mean a little leak. I mean a water-peaing-out-the-bottom-of-the-unit-as-fast-as-its-being-drawn-through leak. They are being set up correctly. I bought the second one as I thought the leak was because the first one was faulty, but I think it's obviously something to do with the heater itself as the second one (bought from a different supplier) has exactly the same problem.

The O'blue customer service numbers don't work, and I can't find any more contact numbers for them. Can anyone help?
Other Links From Blue:
Trogglescow Avatar
6y, 2m agoPosted 6 years, 2 months ago

All Comments

(14) Jump to unreadLocked
I employ professionals to look after my swimming pool so I can't help you I'm afraid.

I also employed someone to write this reply for me too.
I use the same heater for my pool and have no problems, is the leak coming from the hoses ? I use PTFE tape on the end of the heater then put the hoses over that
Lolz @ mc

The leak is coming from under the unit itself; the hoses are all secure with no leaks either side
01702 208195 ?
Have you tried their online "contact us" link here
Have you tried their online "contact us" link here

Lol....yes, first place I tried...got a very polite "f**k off and bother the retailler you purchased it from" reply from them.... None of the telephone numbers on the user manuals work any more - I live 10 miles away from the address of the service centre on the manuals, I would have driven there if they were still there :-) Thanks for the other number though, I'll try that tomorrow.
Any luck? Tried MSE?
01702 208195 ?

Tried this number, it's been changed to 0844 879 7218 which just has a recorded message saying "this line is now closed" and basically, if you need some support with the products to go back to the original website that I tried :(

What a nightmare this is turning out to be!!
Have you tried this number:-

01702 208195
Lol...DLM!!! Look at the reply above!!!
Lol...DLM!!! Look at the reply above!!!

That's the number on their website, woops!
01702 is Southend-On-Sea
Yes, I've been having a nightmare :( All their numbers are no longer in use, the only place I can get through to is by e-mail on the O'blue website - the original company I e-mailed telling me to get lost and take it back to the retailer... I just don't understand it :(

Thanks for your mail.

Unfortunately the manufacture has closed the help line for this item.

If you need to make a warranty claim we would recommend that you contact the retailer where this item was purchased.

please accept our apologies and if you have any other questions please let us know?


Ticket Details
Ticket ID: XCA-968676
Department: O BLue
Priority: High
Status: Closed

What a load of cr*p this company are!!!

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