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O2 broadband what a joke.........

£0.00 @ O2
Had it hooked up for 5 days now and whether it be daytime or 3am i can only get 1mb out of there 'upto 20mb' I was with virgin before on a 10mb getting a constant 9mb or 9.5mb on there 'upto 10mb… Read More
J4GG4 Avatar
6y, 2m agoPosted 6 years, 2 months ago
Had it hooked up for 5 days now and whether it be daytime or 3am i can only get 1mb out of there 'upto 20mb'

I was with virgin before on a 10mb getting a constant 9mb or 9.5mb on there 'upto 10mb package'

Called tech support and they said my line is only capable of 1mb and theres nothing they can do.

Would of been nice if they told me my line capabilities before setting it all up.

Whats your o2 line like?
Other Links From O2:
J4GG4 Avatar
6y, 2m agoPosted 6 years, 2 months ago
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#1
as far as i know they should tell you this before signing up.
The isp i work for has to tell each customer
might be worth calling to ask if its part of the signup...but on a side note...they will be going through a local exchange..meaning that all isps would only be able to offer 1 meg (depending on line length)


Edited By: akme on Apr 16, 2011 14:39
#2
Its UP TO

I suspect Virgin is there own line and not BT's like 02 is
#3
I'm with be, who I believe are part of the o2 infrastructure, and they're awesome. My line is capable of 8 and I get just under.
#4
Cancel. As your not satisfied under the 30 day period.

Believe it falls under this from there own T&C.

O2 Home Broadband 30 day happiness guarantee ("Promotion") terms & conditions

These promotional terms and conditions relating to the 30 day happiness guarantee ("Promotional Terms") set out the basis on which O2 (UK) Limited (Company no. 07143099) of 260 Bath Road, Slough, Berkshire SL1 4DX ("O2, we, us, our") will provide goods and services to the customer with whom we make this agreement or a person who we reasonably believe is acting with the customer's authority ("You, your").

"Services" includes our broadband Internet connection and access, Equipment lease services, IP address services, maintenance and support services, and such other services as are agreed in your order or as we may agree to provide you from time to time.

The Promotional Terms are in addition to O2's Standard Broadband Terms and conditions (the "Terms") for the Services, and terms which are not defined in the Promotional Terms will have the meaning set out in the Terms. If there is any inconsistency between the Promotional Terms and the Terms, the Promotional Terms will prevail.

1.1 The Promotional Terms will apply to new and eligible customers who sign up and accept the Services. We reserve the right to withhold the promotion from any customer for any reason.

1.2 You may terminate your contract within the first 30 days after the Services connection date ("Cooling Off Period") by calling Home Broadband Customer Service and giving us notice no later than the 30th day after the Services connection date. You will receive a refund of any money you paid, less a pro-rated subscription charge for the period from connection of your line until you inform us you wish to cancel, and any connection charges if they apply. If you terminate your contract during the Cooling Off Period, you may not be able to request the Services at the same installation address for 6 months after the end of the Cooling Off Period.

1.3 Upon termination of your contract, you must return the Equipment in the prepaid returns envelope provided to you and take it to the post office. We must receive the Equipment within 30 days of the termination date. Any Equipment not received by us within that timeframe will be subject to a fee of £50. If you keep any Equipment after we stop providing Services, it is supplied to you 'as is', without warranty and we are not able to support it.

1.4 We reserve the right to change the Promotional Terms, including withdrawing the Promotion, at any time, by notifying you on our website we have posted the changes on our website.

August 2009
#5
As my line is only 1mb capable, how do i go about getting the line upgraded? would it be something bt would do ?
#6
J4GG4
As my line is only 1mb capable, how do i go about getting the line upgraded? would it be something bt would do ?


move closer to an exchange

http://www.btbroadbandinformation.com/bt-postcode-checker/ pop your post code in there...should tell you what connection speed you can get...that speed will be the same no matter what isp you go with

Edited By: akme on Apr 16, 2011 14:56
1 Like #7
Or go back to Virgin
1 Like #8
J4GG4
As my line is only 1mb capable, how do i go about getting the line upgraded? would it be something bt would do ?


Virgin Media is cable broadband, which is entirely different from ADSL (internet via your phone line) which you now have. Virgin will generally be able to deliver near to your package's quoted speeds at all time, with only factors such as local congestion and traffic shaping slowing you down. The maximum speed you can get with ADSL is entirely dependent on how close you live to your telephone exchange. I live opposite my exchange and sync at around 22Mb on an o2 'up to 20Mb' package, but you must live a significant distance away if you're only getting 1Mb. It's possible you have poor line quality or even a fault on the line. I presume you didn't sign up online? They will tell you your theoretical maximum speed when you do.
#9
Try removing the bellwire on the BT connector plate and see if that helps

http://www.jarviser.co.uk/jarviser/bellwirenutshell.html
1 Like #10
deanos
Try removing the bellwire on the BT connector plate and see if that helps

http://www.jarviser.co.uk/jarviser/bellwirenutshell.html


And find yourself with a big bill if you ever report a fault in future that requires an engineer
#11
give them a ring hun , we had the same problem when we first joined them last summer, we needed a new router, and a few days arguing with customer service to get it sorted, was on the wrong channel thats all , it took a snr manager to sort it out though as CS are crap. now we get around 8mbs and our line could carry 20mb , we are leaving when the contract is up
1 Like #12
O2 are using BT's telephone system. The speed you get will depend on how far you are from the telephone exchange and other factors. If O2 are saying you can get 1Mb maximum, then you won't be able to get much better than that - certainly not better than 10Mb.

Go back to Virgin. They use their own fibre optic system (not BT's antiquated telephone system) which you can get 10 - 50Mbps on, depending on which package you get.
#13
akme
J4GG4
As my line is only 1mb capable, how do i go about getting the line upgraded? would it be something bt would do ?

move closer to an exchange

http://www.btbroadbandinformation.com/bt-postcode-checker/ pop your post code in there...should tell you what connection speed you can get...that speed will be the same no matter what isp you go with
Just checked im 3.6 miles from the exchange!!!!!!!!!!
#14
J4GG4
akme
J4GG4
As my line is only 1mb capable, how do i go about getting the line upgraded? would it be something bt would do ?


move closer to an exchange

http://www.btbroadbandinformation.com/bt-postcode-checker/ pop your post code in there...should tell you what connection speed you can get...that speed will be the same no matter what isp you go with

Just checked im 3.6 miles from the exchange!!!!!!!!!!



you could try and get a little bit more out of it by plugging into the main test point

http://supportpages.power.net.uk/DslMaxInformation?action=AttachFile&do=get&target=nte.jpg

just take the bottom half off your main nte...and see that hole on the right...just plug your filter into that with your phone and router...then re test.

may get an extra half meg out of it...but i will speak to eat least 1 person every day that doesnt have something going through a filter ( eg sky )
1 Like #15
if your 3.6 miles away from the exchange, you won't get more then 1Mb, you would get 10Mb if you lived 1.5-1.8 miles away from the exchange.
#16
akme
J4GG4
akme
J4GG4
As my line is only 1mb capable, how do i go about getting the line upgraded? would it be something bt would do ?


move closer to an exchange

http://www.btbroadbandinformation.com/bt-postcode-checker/ pop your post code in there...should tell you what connection speed you can get...that speed will be the same no matter what isp you go with

Just checked im 3.6 miles from the exchange!!!!!!!!!!



you could try and get a little bit more out of it by plugging into the main test point

http://supportpages.power.net.uk/DslMaxInformation?action=AttachFile&do=get&target=nte.jpg

just take the bottom half off your main nte...and see that hole on the right...just plug your filter into that with your phone and router...then re test.

may get an extra half meg out of it...but i will speak to eat least 1 person every day that doesnt have something going through a filter ( eg sky )


If you've got a NTE5 socket.
#17
Use the thinkbroadband speed map Here to see what other people in your area are getting.
You'll not get a line upgrade from BT/Openreach or O2 as the money involved is ridiculous. As your 3.5 miles from the exchnage your unlikely to get a sync speed of anything above 3-4 Meg even on an upto 20 meg service. Saying that if you manage to raise a fault (and SFI2 via o2 and not BT) the engineer may be able to put you onto a better or shorter cable.
Distance, cable type, and internal wiring all play a big part in the speeds you get. What do you have plugged into your socket, and how many sockets do you have?


jase.2
deanos
Try removing the bellwire on the BT connector plate and see if that helps

http://www.jarviser.co.uk/jarviser/bellwirenutshell.html



And find yourself with a big bill if you ever report a fault in future that requires an engineer


Removing a ring wire is unlikely to cause any fault, worst you will do (and you' have to go very wrong) is knock your extensions off
#18
If you don't want to do the bell wire thing then just get an iplate but only if you've got a NTE5 socket.
banned#19
always bewliders me when people move from cable vm to another expecting the same speeds.

"UP TO xxx speed" in their advertising is the big clue!

VM have ALWAYS been superb in my experience.
#20
I know this sounds harsh, but perhaps you should have checked your line before signing up to ADSL technology - there's little/nothing messing about with sockets and wires will achieve as you're simply too far from the exchange.

As Adam suggested, you can cancel it just now and move back to Cable.
#21
csiman
always bewliders me when people move from cable vm to another expecting the same speeds.

"UP TO xxx speed" in their advertising is the big clue!

VM have ALWAYS been superb in my experience.

Can't knock VM but the technology and the gear they work with is superior to the ageing copper network of BT. BT's infrastructure wasn't designed for data, virgins was.

Still unless you have FTTC or live on the door step of your exchange, VM will always trump ADSL2+
#22
moob
I know this sounds harsh, but perhaps you should have checked your line before signing up to ADSL technology - there's little/nothing messing about with sockets and wires will achieve as you're simply too far from the exchange.

As Adam suggested, you can cancel it just now and move back to Cable.

O2 should of giving him an expected speed when he signed up, not just a headline (upto) speed. You can improve speeds yourself in some circumstances.
#23
o2 certainly gave me a pretty accurate indication of what speed i realistically expect from my line, in fact, it always exceeds the quoted speed by about 20%!
#24
Paddy_o_furniture
moob
I know this sounds harsh, but perhaps you should have checked your line before signing up to ADSL technology - there's little/nothing messing about with sockets and wires will achieve as you're simply too far from the exchange.

As Adam suggested, you can cancel it just now and move back to Cable.

O2 should of giving him an expected speed when he signed up, not just a headline (upto) speed. You can improve speeds yourself in some circumstances.


They no doubt did. They've done so in every case I've signed up to them.

As for improving speed, it would be a nominal increase at best via a variety of methods, but he's never even get near 2mb.
#25
lilraul
akme
J4GG4
akme
J4GG4
As my line is only 1mb capable, how do i go about getting the line upgraded? would it be something bt would do ?

move closer to an exchange

http://www.btbroadbandinformation.com/bt-postcode-checker/ pop your post code in there...should tell you what connection speed you can get...that speed will be the same no matter what isp you go with
Just checked im 3.6 miles from the exchange!!!!!!!!!!


you could try and get a little bit more out of it by plugging into the main test point

http://supportpages.power.net.uk/DslMaxInformation?action=AttachFile&do=get&target=nte.jpg

just take the bottom half off your main nte...and see that hole on the right...just plug your filter into that with your phone and router...then re test.

may get an extra half meg out of it...but i will speak to eat least 1 person every day that doesnt have something going through a filter ( eg sky )

If you've got a NTE5 socket.
Bypassed that before but still exactly the same results.

Does anyone know if BT fibre optic broadband will actually be fibre optic into the house or will it only be to the exchange and then from the exchange to my house 3.6 miles they will use low quality copper cabling?
#26
Paddy_o_furniture
csiman
always bewliders me when people move from cable vm to another expecting the same speeds.

"UP TO xxx speed" in their advertising is the big clue!

VM have ALWAYS been superb in my experience.
Can't knock VM but the technology and the gear they work with is superior to the ageing copper network of BT. BT's infrastructure wasn't designed for data, virgins was.

Still unless you have FTTC or live on the door step of your exchange, VM will always trump ADSL2+
local fttc is 2.5 / 3 miles... that any good?
#27
akme
J4GG4
As my line is only 1mb capable, how do i go about getting the line upgraded? would it be something bt would do ?

move closer to an exchange

http://www.btbroadbandinformation.com/bt-postcode-checker/
pop your post code in there...should tell you what connection speed you can get...that speed will be the same no matter what isp you go with


we swapped from orange to o2 in feb,
o2's speed is awful compared to what we used to have, only difference is the router, but i dont know how/if i can set up our old orange router to see if that improves the speed
#28
korky69
akme
J4GG4
As my line is only 1mb capable, how do i go about getting the line upgraded? would it be something bt would do ?

move closer to an exchange

http://www.btbroadbandinformation.com/bt-postcode-checker/
pop your post code in there...should tell you what connection speed you can get...that speed will be the same no matter what isp you go with


we swapped from orange to o2 in feb,
o2's speed is awful compared to what we used to have, only difference is the router, but i dont know how/if i can set up our old orange router to see if that improves the speed
must be the router in your case. but in mine its the definatly the distance of the exchange as ive tried 2 routers, o2's and my d-link. Also tried wall socket bypassing..ect.
#29
There's not much you can do then, you should enquiry about fibre optic with BT, as removing the bell wire won't help if you've tried the test socket.
#30
J4GG4
lilraul
akme
J4GG4
akme
J4GG4
As my line is only 1mb capable, how do i go about getting the line upgraded? would it be something bt would do ?


move closer to an exchange

http://www.btbroadbandinformation.com/bt-postcode-checker/ pop your post code in there...should tell you what connection speed you can get...that speed will be the same no matter what isp you go with

Just checked im 3.6 miles from the exchange!!!!!!!!!!



you could try and get a little bit more out of it by plugging into the main test point

http://supportpages.power.net.uk/DslMaxInformation?action=AttachFile&do=get&target=nte.jpg

just take the bottom half off your main nte...and see that hole on the right...just plug your filter into that with your phone and router...then re test.

may get an extra half meg out of it...but i will speak to eat least 1 person every day that doesnt have something going through a filter ( eg sky )


If you've got a NTE5 socket.

Bypassed that before but still exactly the same results.

Does anyone know if BT fibre optic broadband will actually be fibre optic into the house or will it only be to the exchange and then from the exchange to my house 3.6 miles they will use low quality copper cabling?


I think it will only be fibre optic to the exchange.
#31
you do have microfilters plugged in to all of your telephone sockets yes?

Edited By: dt_matthews on Apr 16, 2011 16:33
#32
dt_matthews
you do have microfilters plugged in to all of your telephone sockets yes?

Yes i do, only 1 phone socket/phone in use.
#33
do you hear much noise on the line when you use the phone?

[tbh, it sounds like it is ostensibly down to the distance from the exchange]
#34
dt_matthews
do you hear much noise on the line when you use the phone?

[tbh, it sounds like it is ostensibly down to the distance from the exchange]

Using the phone it sometimes can go quiet on and off. But im not sure if its down to the phone itself.
#35
lilraul
if your 3.6 miles away from the exchange, you won't get more then 1Mb, you would get 10Mb if you lived 1.5-1.8 miles away from the exchange.

i live 3 miles from my exchange and i get 8mg hun.
OP dont go messing with your phone sockets cos if you naff them up you have to pay a small fortune to BT to fix them, ring o2 and ask for a manager, explain your problem and get them to test your router

the other thing to try is ring BT and ask them to test your line, and ask what mb your line can hold.
its a pain in the bum i know but it is easy to fix once you know the problem

Edited By: vinylandtrinkets on Apr 16, 2011 17:10
#36
lilraul
J4GG4
lilraul
akme
J4GG4
akme
J4GG4
As my line is only 1mb capable, how do i go about getting the line upgraded? would it be something bt would do ?

move closer to an exchange

http://www.btbroadbandinformation.com/bt-postcode-checker/ pop your post code in there...should tell you what connection speed you can get...that speed will be the same no matter what isp you go with
Just checked im 3.6 miles from the exchange!!!!!!!!!!


you could try and get a little bit more out of it by plugging into the main test point

http://supportpages.power.net.uk/DslMaxInformation?action=AttachFile&do=get&target=nte.jpg

just take the bottom half off your main nte...and see that hole on the right...just plug your filter into that with your phone and router...then re test.

may get an extra half meg out of it...but i will speak to eat least 1 person every day that doesnt have something going through a filter ( eg sky )

If you've got a NTE5 socket.
Bypassed that before but still exactly the same results.

Does anyone know if BT fibre optic broadband will actually be fibre optic into the house or will it only be to the exchange and then from the exchange to my house 3.6 miles they will use low quality copper cabling?

I think it will only be fibre optic to the exchange.

Fibre from the exchange to cab first.
#37
vinylandtrinkets
lilraul
if your 3.6 miles away from the exchange, you won't get more then 1Mb, you would get 10Mb if you lived 1.5-1.8 miles away from the exchange.

i live 3 miles from my exchange and i get 8mg hun.
OP dont go messing with your phone sockets cos if you naff them up you have to pay a small fortune to BT to fix them, ring o2 and ask for a manager, explain your problem and get them to test your router

the other thing to try is ring BT and ask them to test your line, and ask what mb your line can hold.
its a pain in the bum i know but it is easy to fix once you know the problem


The attenuation would be over 70 for that kind of distance, no ISP would advise the customer they would get 8Mb with that kind of attenuation.
#38
I live over 3 miles from the exchange my attenuation is 49Db and my SNR sits at a happy 6. I synch at just shy of 5 meg. It all depends on cable type and cable poundage
#39
J4GG4
As my line is only 1mb capable, how do i go about getting the line upgraded? would it be something bt would do ?


Yes. It is something BT would do but only in the opposite direction. Eg you had a 3-4 meg connection on your line then over a period of 3 years worth of Openreach in the cabinet saying "maybe it's the red wire", "maybe it's the green wire", "let's try them together" and then "maybe it's the red wire." It ends up being a packet loss ridden 1 meg connection with 600k throughput if you're lucky


Edited By: dontasciime on Apr 16, 2011 20:23: missing letters
#40
dontasciime
J4GG4
As my line is only 1mb capable, how do i go about getting the line upgraded? would it be something bt would do ?


Yes. It is something BT would do but only in the opposite direction. Eg you had a 3-4 meg connection on your line then over a period of 3 years worth of Openreach in the cabinet saying "maybe it's the red wire", "maybe it's the green wire", "let's try them together" and then "maybe it's the red wire." It ends up being a packet loss ridden 1 meg connection with 600k throughput if you're lucky

Ive worked with some openreach engineers before... Some do not know what there doing, some i dont think even know what the exchange is :S let alone where it is.

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