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o2 - clowns!!!

£0.00 @ O2
My n95 has been playing up so i phoned them and they said i could have a doorstep swap for a new phone, they then said that they would email within 24 hours with the delivery details. this call was ma…
mysterio84 Avatar
banned8y, 3w agoPosted 8 years, 3 weeks ago
My n95 has been playing up so i phoned them and they said i could have a doorstep swap for a new phone, they then said that they would email within 24 hours with the delivery details. this call was made yesterday by the way.

I still have not received the email so i gave them a call 5 minutes ago to ask what was happening, only to be told that the phone is out for delivery!!agghhh!!

Only problem is that i have to go out for the rest of the day, im not happy about it!!

I have no problem with o2 really as i have been a customer of theirs since they were genie its just that a little bit of notice would have been great!
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mysterio84 Avatar
banned8y, 3w agoPosted 8 years, 3 weeks ago
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#1
Its not their fault your going out... O2 are one of the best phone providers I have used!

To have a replacement within 24 hours makes you very lucky, i've had problems before with other operators who have taken 3-5 days for replacement.

You need a little patients... ;-)

Hope it comes soon!
banned#2
Sounds like O2 have done really well in getting the phone out to you in quick time, stop complaining when they've obviously done a good job.
#3
Calm down seems like a fast delivery to me and i would be happy, the courier will redeliver nextday probably.
banned#4
sorry..you're all missing my point!

I think o2 are great and to receive a replacement phone today is great, but.....they did not inform me that it was coming today. if they had informed me i could have not made plans,plans which i cannot change unfortunately!!I still have not received the email telling me when it is coming even though i do know it is today!!
lol!

o2 are a great provider though!!
banned#5
As mentioned above they'll leave a calling card for you to rearrange delivery, or you could pick it up from your nearest DHL.
#6
mysterio84
sorry..you're all missing my point!

I think o2 are great and to receive a replacement phone today is great, but.....they did not inform me that it was coming today. if they had informed me i could have not made plans,plans which i cannot change unfortunately!!I still have not received the email telling me when it is coming even though i do know it is today!!
lol!

o2 are a great provider though!!
Understand your point but its only just been 24hrs now if you rang yesterday so if you would have received the email today as they said you still would have made plans to go out ?

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