My sister's mate decided to take out a contract at car phone wear house (CPW) with o2. O2 directly send bill ect
Friend was declined contract with o2
Sister at the time took the contract out in her own name with condition that it went in to her friends bank account and her friends address. So her friend had to pay a £150 deposit not sure if it was for the phone she wanted or to get the contract.
So anyways after a few weeks to a month the account address was originally address to my parents house where my sister stayed at - at the time, so anyways the address on the account got moved to her friends address and was taken out her friends bank account for from day one.
So the first few months the bills where fine as she was in credit with that £150 they took but a few months went on and she couldn't pay a month and went in to arrears
My sister got a letter saying that she would be disconnected or have incoming calls only on this o2 number which her friend has if she didn't pay the areas balance - she contract her friends to pay this amount and the line was re enabled.
Anyways the bills paper / paper less went to her friends own address came out her own bank but was in my sisters name and the online account details where sent to her email account as well so she had full access to everything.
So sister decided to check her credit rating and she discovered that her rating went down and noticed that the o2 payments had been defaulted and its affected her credit rating and now after contacting o2 they apparently have
Disconnected the number in November 2009
Received some sort of payment in December for an amount not sure how much
Have not received any payment from December onwards and forwarded it on to debt collectors.
The problem is now this
My friend has
No job since November
moved address and not updated the records everything goes to her old address
not told my sister where she lives
changed her mobile number so many times in last few months - nothing is active - ie dead line/number no longer available or the phone is switched off and goes on to the answering machine.
What can my sister do.
She has not heard from this girl for ages and has no method of contract with her with her as shes moved. face book no reply. mobiles off or dead, emails ignored or spammed back,
o2 apparently say my sister cannot pay it in full and o2 will name take any payment from my sister at all they say the debt collectors are dealing with it but if any letters that have been sent have been going to her friends old house address!
Can any one give any advice
? Have told her to contact the citizen advice bureau and see what they can suggest
sister paid it on cc and asked for receipt from dbt collectors, can she take her mate tos small claims to get the money back