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O2 Head Office (Retail?)

£0.00 @ O2
I was wondering if any one has a number for o2 head office? I'm kinda at a loss and don't know what to do. Long story short; I had to send my phone off for repairs with o2 so I took it into the store…
Jammy1812 Avatar
6y, 9m agoPosted 6 years, 9 months ago
I was wondering if any one has a number for o2 head office?
I'm kinda at a loss and don't know what to do. Long story short; I had to send my phone off for repairs with o2 so I took it into the store and it's been 2 weeks now and I haven't got it back, they said the process is 7 days, 10 days MAX. I went into the store today and they said the repairs centre had received it the day after I sent it in. But they did not know where it was or when it was coming back. The clerk said that he'd make a phone call and let me know, but I've been told that quite a few times already and haven't had any luck.
Can any one help? Who can I call? O2 customer services (4445) said it's not their problem to deal with as I took it into the store.
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Jammy1812 Avatar
6y, 9m agoPosted 6 years, 9 months ago
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Hi There,

You could try phoning again and speaking to someone else? You can usually get through to someone else more helpful the next time!

Or try EMailing them Here

https://www.o2.co.uk/apps/help/help

Or PAYG Phone Numbers

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=341,E=000000000255121

Or Pay Monthly Numbers

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=263,E=0000000002551211992,K=9156,Sxi=5,T=contact_Us_PayMonthly

On these numbers you may have to be transferred to the Department you want!!

Hope this helps and you get sorted Mate
#2
or these

Sales (24 hour): 0870 225 7879 (National rate)
Customer Services (Contract): 202 from your o2 handset (National rate)
Customer Services (Contract): 08702 410 202 (National rate)
Customer Services (o2 Online Contract): 0870 600 3009 (National rate)
Customer Services (Pre-pay): 4445 from your o2 handset (25p per call)
Customer Services (Pre-pay): 08705 678 678 (National rate)
Customer Services (Pre-pay): 0906 302 4445 (50p per a minute)
Customer Services (Pre-pay): 0161 705 5000 (Switchboard, ask to be put through)
Handset upgrades: 0800 1313136 (8am to 8 pm, 7 days a week)
O2 Customer Services is available from 8am - 9pm Mon to Fri, and 8am - 8pm weekends.

o2 Complaints: 0845 330 0684 (Pre-pay)
#3
Thanks a lot! Finally getting somewhere, rep given!
They gonna call me back in about 20 mins, woo!

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