o2 payg iphone help £57 credit disappeared - HotUKDeals
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o2 payg iphone help £57 credit disappeared

zedf Avatar
6y, 9m agoPosted 6 years, 9 months ago
Well to keep a long story short well i will try im on payg on o2 and have an iphone 3g. i had around £57 credit on my phone and now its showing i have £0.00. I rang o2 up to be advised that i have been charged for data charges which are showing on my account.

I told the advisor that i had not been on the internet on my iphone and never do and she checked my account and confirmed thats correct she advised me that the credit was taken as there has been data downloads on my account and it has used all my £57 in half an hour.

She said she cannot do anything about it so i asked to talk to a manager who is going to ring me back within 24 hours.

Whats should i do because i never used it and i want my £57 back??

Thanx for any advice.
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zedf Avatar
6y, 9m agoPosted 6 years, 9 months ago
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#1
Go to settings, then general, then usage, about half way down it will say 'cellular network data'. This will tell you how much data you have used on the phone.
#2
It sounds as though something peculiar has happened, but maybe it's worth checking your settings for data downloading and make sure it's turned off.
Hopefully the o2 manager will be of some help tomorrow.

Edit: Have you been downloading or updating apps?
#3
spic
Go to settings, then general, then usage, about half way down it will say 'cellular network data'. This will tell you how much data you have used on the phone.


It says sent : 6.8mb and recieved : 50.6 mb

sickly sweet
It sounds as though something peculiar has happened, but maybe it's worth checking your settings for data downloading and make sure it's turned off.
Hopefully the o2 manager will be of some help tomorrow.

Edit: Have you been downloading or updating apps?


I updated my apps but i was connect on wifi so it was free and i definatly made sure the wifi was connected and free.
#4
zedf
It says sent : 6.8mb and recieved : 50.6 mb



I updated my apps but i was connect on wifi so it was free and i definatly made sure the wifi was connected and free.


Are you sure you were definitely on WiFi? 57.4MB and £57 worth of credit used seems suspiciously coincidental, so it makes me wonder. Might be an easy way to test it though, assuming you've got no sort of overdraft on your account, can you still access the App Store and download stuff now, or will it not let you on? If it doesn't, it might mean that it's trying to get on via the cellular network, which could explain things.
#5
zedf
It says sent : 6.8mb and recieved : 50.6 mb



I updated my apps but i was connect on wifi so it was free and i definatly made sure the wifi was connected and free.


Maybe your wifi shut down without you knowing and it switched to o2 browsing.
I had a look online and it sayd that 50mb is the equivalent to 100 emails and 4 hours of web browsing and also have a look here: http://www.o2.co.uk/explore/tariffs/paygo at the bottom in the list bit it says browsing is at £3/mb.
#6
Maybe you should turn off the Cellular Data Network, or remove the password and only enter it when you want to use browsing as it looks like this is where the problem occurred. You might find the o2 manager can help you sort this out, but be prepared for them to go down the 'user error' route. I have never found o2 cusrtomer services to be helpful and they have blamed me for not completing things I have before, but finally got them to sort it out after lots of phone calls and emails.

Edit: The email customer services were always more helpful than the telephone customer services.
#7
sickly sweet
Maybe you should turn off the Cellular Data Network, or remove the password and only enter it when you want to use browsing as it looks like this is where the problem occurred. You might find the o2 manager can help you sort this out, but be prepared for them to go down the 'user error' route. I have never found o2 cusrtomer services to be helpful and they have blamed me for not completing things I have before, but finally got them to sort it out after lots of phone calls and emails.

Edit: The email customer services were always more helpful than the telephone customer services.


I dont have much experience with o2 but totally agree and cheaper and no being on hold. wasted several 25p on things, emailed them and they rang me back and were so helpful
#8
dxx
Are you sure you were definitely on WiFi? 57.4MB and £57 worth of credit used seems suspiciously coincidental, so it makes me wonder. Might be an easy way to test it though, assuming you've got no sort of overdraft on your account, can you still access the App Store and download stuff now, or will it not let you on? If it doesn't, it might mean that it's trying to get on via the cellular network, which could explain things.


It was definatly connected to wifi as i would never use it if it wasnt because its expensive and i dont really use the net on the phone if i did i would got for the £7.50 bolt on.
It wont let me connect to the app store now as i dont have any credit left on the phone as im on payg.

sickly sweet
Maybe your wifi shut down without you knowing and it switched to o2 browsing.
I had a look online and it sayd that 50mb is the equivalent to 100 emails and 4 hours of web browsing and also have a look here: http://www.o2.co.uk/explore/tariffs/paygo at the bottom in the list bit it says browsing is at £3/mb.


I always make sure the wifi sign is at the top of the phone. so with £3 per mb mine would come to £151.80????

sickly sweet
Maybe you should turn off the Cellular Data Network, or remove the password and only enter it when you want to use browsing as it looks like this is where the problem occurred. You might find the o2 manager can help you sort this out, but be prepared for them to go down the 'user error' route. I have never found o2 cusrtomer services to be helpful and they have blamed me for not completing things I have before, but finally got them to sort it out after lots of phone calls and emails.

Edit: The email customer services were always more helpful than the telephone customer services.


The person i talked to wasnt really helpful it was like oh well nothing i can do.

davidian84
I dont have much experience with o2 but totally agree and cheaper and no being on hold. wasted several 25p on things, emailed them and they rang me back and were so helpful


Hi what email address did u contact?

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