Had an O2 contract for 10 months -never gone over my mins.
When i first got it i took out insurance as they said i could cancel anytime within 3 months as long as i had insurance- well i tried twice after 4-5 weeks and was told i couldn't -they promised they would find the phone call i made where i was told this and of course they never did !!
I then cancelled the insurance.
Now after 10months they told me my calls go from the 11th -12th every month- when i was told 14-15th every month and i have kept this in check with my phone timer and never gone over.
Today i got my bill (always £30.99 ) and its nearly £72 !!!!
When i rang and ask why they said i had used morwe than my allowance - when i queried this -they had taken it from the 11th not the 14th.
On the dates in question i had over 150 mins to use before the 14th which i did -but they have included them in this bill now!
All they have said is they will try and find the phone call from when i was told this and they will ring me back -which they never do.
I have also been told when i sent my cancellation to the carphone warehouse it was the wrong place-it should have gone to Disconnections and they didn't tell me where to send that to either !!
Help and sorry its so long