Few months ago, came to the end of contract with 02. Spent a few weeks looking around and got great deal contract with orange (incl £150 cashback, via quidco ended last Thurs). Rang 02 last Saturday, could not get past the "please don't leave us" dept, in the end phone went dead and they did not call me back.
Tried again tonight, told me I had to WRITE THEM A LETTER to request my PAC code! He said it is stated in my contract ut could not tell me where. (nothing in their small print online).
So rang again, different person told me I had to WRITE IN & GIVE 30 DAYS NOTICE before they can give me a PAC code.
Feels like total tosh
any suggestions appreciated please