So I consider myself an expert when talking to Talk talk now, they are the worst of the Worst. My uncle signed up one year ago to an 18 month contract where he gets free internet, so we thought. One year later he still cannot connect.
We have been through customer services, first line support and finally 2nd line support hundreds of times. So finally after two new modems and many many line tests we are at a stand still. The last thing we did, was take off the bottom half of the main BT phone socket and plugged in the modem into the hidden phone socket inside which patches straight through to the exchange, without any interference from any other devices or extensions in the house.
We called back second line support after 72 hours, which allowed them enough time to do all there checks, once a new fault was opened. Then they would have the standard 48 hours in which to contact the engineers, before the fault automatically closed and we would have to start all over again.
We have now been told the line is ok, but there must be a fault with our line connection and we would have to pay 160 pounds for a BT engineer to come out. But, they have changed thier tune as they were going to send one for free as we did the direct test through the hidden secret socket? Surely if we pay them the line rental then they are responsible and not BT?
Any ideas anyone as complaining to customer services gets you put through to second line support, whom get first line support to phone you back and then put you back through to second line support, a vicious circle????